maxa4trubo

I bought new base engine Part Number: 06H100036C for parts.audi.com, the engine was delivered to local dealer but the engine swap was done at independent licensed shop, the only issue I had since installation was failed oil level sensor that I replaced and misfire on cylinder 2 that caused engine check light couple of times, we replaced connectors on harness and that temporary solve the issue but with in 30 days there was another check engine light on cylinder 2, at the shop we replaced the spar plugs and coils and they also replaced the air filter and told me that scan completed without problems I'm good to go. I left the shop and while on freeway check engine light start flashing I also noticed loss of power and vibrations I pull over and run ODB11 scan and it was cylinder 3 misfire also hide cylinder 3 code pop up. I drove home for about 10 miles and next morning I towed the car back to shop, they took compression test on cylinder 3 and shows 0 compression. Next day I towed the car to Audi dealership where I bought the engine and I was told that they need to run diagnostics that could take 2 to 6 hours times $210 per hour. So after drooping the car to dealer the advisor text me couple of days and told me that tech told him it's bent valve and nothing else so now I'm thinking they will start warranty claim with AoA and 5 days latter I got another test from advisor asking for permission to tear the engine down, than I send the email to service and parts manager asking who is requesting engine tear down is it AoA or them but no answer. This engine have only 5500 miles since was installed almost a year ago. I was told by advisor that they are going to submit the warranty claim with AoA, 5 days later I got email from parts manager asking for my invoice from shop that installed the engine I told him that the invoices are located on passenger seat and my advisor was notified. So I went there I found my advisor and that tech that did diagnostics on my car was at his desk, I asked advisor how sure they are that the issue is bent valve, than tech told me when I took compression on cylinder 3 it had 0 so I assume it's bent valve, I told him I know all that but for 2 hours of diagnostics so far that is ridicules, he also said I need to tear engine down, I was like dude engine tear down cost $3500 who is paying for that, new engine is $7000, I asked him could you look with borescope that can swing 180 degree to check if exhausts vale is closed or not but he said he don't have one. I'm not sure why this dealership is not starting the warranty claim with AoA, I would think that is for AoA to decide if engine needs tear down or if the issue warranty engine replacement or not.
Even if they approve new engine I'm still looking at 2-$3K installation plus $400 to $600 useless diagnostic fee.

SMac770

All Audi parts have a 12 month warranty, no? Not sure how they handle that for a long block. Checking valve bend is easy, pull IM, pull spark plug, put flashlight down spark plug hole, turn down the lights, manually turn engine and watch the valves. Doesn't need some major tear down to check that. Sounds like it might cover the engine, but not the swap labor. That kind of bites. So much for buying new anything these days.

maxa4trubo

at the dealership they argument is because we didn't install the engine, we have to tear down the engine to verify that is not do to installation issue, I bought the new engine to fix the oil consumption issue, old engine run great for 74000 miles, besides regular maintenance I had to replace breather valve and rear crank shaft seal, that was it. This issue happed two weeks before warranty expiries https://parts.audiusa.com/policy.aspx I think it's very strange that long engine block is under parts warranty that should be at least 36 months warranty. I'm not sure if Audi dealership have power to replace the engine under warranty without starting the warranty claim with AoA. For many parts they replace under warranty dealership send those parts to AoA part warranty inspection and AoA can even charge back the dealership if they got wrong. I'm not sure why is taking so long for this dealer to do anything about, they keep saying we don't know what to do in this situation it would be very simple process if we installed the engine, and I'm saying WTF differences dose it make who installed the engine if I put almost 6000 miles and now I have 0 compression on cylinder 3, the engine was already assembled in factory

SMac770

The dealership is always going to argue for the path that will put the most money in their pocket, necessary or not. And they are going to leverage as much as they can on "you should have paid us our ridiculous labor rates". The problem is the engine is in the hands of the enemy now, so you can't do any basic investigation. Your left having to let them tell you whatever they want to tell you. The only way that valve bent "normally" would be slipped timing. Does a long block come with the cams and timing already installed? Or is adding the timing set part of the installation tasks?

maxa4trubo

long block is complete assembly including everything's from valve cover to oil pan, it's timed in factory, because this happened two weeks before warranty expire I had to rush to dealer to start the claim

maxa4trubo

1. Warranty Admin at dealership email to Audi of America

The customer that owns this car bought an engine from us on 10/31/2022, the car had 73617 miles, and had it installed elsewhere. The vehicle was towed into our shop 10/13/2023 with 78,961 miles with no compression on cylinder 3. The customer would like us to diagnose the vehicle to figure out what failed in the engine.
Our question is, would Audi reimburse us under the parts warranty for diagnosing and repairing this brand-new engine or will the customer have to pay for diagnosis and if the engine needs to be replaced would they have to pay the shop to replace it as well?
We have never delt with a parts warranty of a complex part so it's not as simple as warranting the part and sending it back to the shop that did the work. It might also be beneficial financially for Audi to have us fix this engine at our dealership rather than sending out another whole brand-new motor, but that's not my decision to make.
For some reference I have attached the original invoice for the engine purchase and the original invoice from the shop that installed the motor and work done to the vehicle from that point on.

1. Audi Warranty Claims Specialist Response

Hello Warranty Admin at Dealership,

As the part was purchased over the counter and installed elsewhere the only warranty would be 12/12k parts coverage for manufacturers defects. You are correct in saying the client would have to pay for diagnosis and then labor to install the new part, provided it is covered under the parts warranty. If this is due to workmanship, then the client would have to essentially pay for a new part as well. In instances like these, it is best to ensure your AASM is aware of the concern and any potential next steps.
Kind Regards,

Warranty Claims Specialist, Eastern/Central Region
Audi of America, Inc.

Product Quality and Technical Services

3800 Hamlin Road

Auburn Hills, MI, 48326

United States of America

maxa4trubo

I had 2 hour conversation over the phone with warranty admin at this dealership and I told him I never ask you to find what's wrong with cylinder 3 compression issue and I don't ever care at all, it's clear that this is internal mechanical failure and the chances that could be related to improper installation after 6000 miles are very low, but he's argument is in orders to process warranty claim they have to start tearing down the engine. So should I write email to Audi of America asking what diagnostic Audi of America is demanding to consider replacing this engine under warranty. Tearing down the engine can cost more than 1000 brand new Audis we can go down to sub atomic level of each metal that makes engine

SMac770

To remove the cylinder head cover, you have to release tension of the cam chain on the cam shaft sprockets, because the upper half of the cam bearings are molded into the cylinder head cover, which is being removed.

That's not a long process. You remove the upper timing cover, two bolts on the lower timing cover, insert the push back rod for the tensioner, done in that regard. He should have the cylinder head cover off in less than an hour work. The point being is to not remove the lower timing cover, which would require removing the vibration damper, which means you're basically doing a full timing job at that point. This whole process for removing the upper cylinder head cover without messing with the lower cover is in the workshop manual.

youtu.be/ZttS7ubx7q8
But as DustyRolle comments, the video doesn't show any of the up front work to release the cam chain. Can't find a video about that.

So to get to the springs and rockers and such is not a big deal major operation, but it's not an oil change either.

maxa4trubo

So looking at Audi Parts Warranty I don't see any word saying that if failed part installed elsewhere during 12/12 period buyer would be liable for diagnostic it saying this Over-the-Counter sale - labor required to remove the defective part and to install a new or remanufactured part is not reimbursable
but investigation should be part of determining if part is defective and depending on outcome buyer would be liable for part removal and installation at authorized dealership. I think they legal team didn't think this trough very well

Audi Parts and Accessories Limited Warranty

The following terms of warranty apply to all new or factory-remanufactured Genuine Parts and Accessories sold by Authorized Audi Dealers in the United States, including its territories.

Limited Warranty For New And Factory-Remanufactured Parts And Accessories, issued by Audi of America, Inc., an operating unit of Volkswagen Group of America, Inc. (Audi).

Audi warrants that every new and factory-remanufactured part and accessory, (excluding tires and batteries) which is imported or distributed by Audi and sold as a new or factory-remanufactured part or accessory to a retail client or authorized dealer, will be free from defects in material and workmanship under normal use and service for the duration of the New Vehicle Limited Warranty (NVLW) or 1 year/12,000 miles, as specified and detailed in the Section Warranty Coverage and Duration.

If a part or accessory, found to be defective, was installed by an authorized Audi dealer and the vehicle is brought during the warranty period to the workshop of an authorized Audi dealer, the dealer will, without charge, either repair or replace it with a new or factory-remanufactured part or accessory.

This warranty is transferable to subsequent owners free of charge.

Warranty Coverage and Duration

1. Audi Genuine Parts
A. Covered for Duration of New Vehicle Limited Warranty:
- Part installed as a warranty replacement part during the NVLW period.
Note: Warranty duration is remainder of NVLW period or 1year/12,000 miles, whichever is greater.

B. Covered for 1 year/12,000 miles, whichever occurs first:
- Part installed after the NVLW is ended.
- Part installed as a warranty replacement during the NVLW period, but the remainder of the NVLW is less than 1 year/12,000 miles.
- Over-the-Counter sale - labor required to remove the defective part and to install a new or remanufactured part is not reimbursable.

2. Audi Genuine Accessories
A. Covered for Duration of New Vehicle Limited Warranty:
- Part installed as a warranty replacement part during the NVLW period.
Note: Warranty duration is remainder of NVLW period or 1year/12,000 miles, whichever is greater.
Electrical parts and electronic components are subject to inspection by Audi and, if found to be damaged due to improper installation or handling by an unauthorized repair facility, cannot be accepted for warranty reimbursement. For details about the Battery Limited Warranty, see your Audi Parts or Service Professional.

Damage and malfunctions not covered by warranty

Audi is not responsible for damage or malfunctions resulting from:
- Misuse, negligence, alteration, modification, environmental damage, accident or fire;
- Improper repair of the vehicle, including improper repair of seals and/or gaskets; or damage due to improper installation or diagnosis;
- Use of the part or accessory in a vehicle used for a competitive purpose; or
- Failure to follow recommended maintenance intervals and requirements.

Wear items, maintenance and service items not covered by warranty

This warranty does not cover wear items such as clutch linings, brake pads, brake linings, windshield wiper blades, fuses, worn seat covers, and other trim and appearance items that wear as a result of normal use, lack of normal care, or deterioration. Except where specifically required as part of a repair covered by warranty, maintenance and service items are at the expense of the owner.

No other warranties made

This warranty is in lieu of all other express warranties of Audi, the manufacturer, and the selling dealer for new or factory-remanufactured parts and accessories. Any implied warranty, including any implied warranty of merchantability or warranty of fitness for a particular purpose, is limited to the duration of this written warranty.

Neither Audi of America, Inc. nor the manufacturer assumes or authorizes any person to assume on its behalf, any other obligation or liability.

Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you

maxa4trubo

I have workshop manual what page is it? Thank you