Anyone have a problem getting a loaner when in for service?
01-25-2002, 10:30 AM
#1
AudiWorld Super User
Thread Starter
Anyone have a problem getting a loaner when in for service?
My dealer has a quota for the number of loaners they give out. If you don't call way in advance, you're SOL. Maybe I shouldn't complain since the service is free, but the dealer makes such a big deal about how their customers love their loaners, I think it's false advertising.
My wife never has a problem getting a loaner at the Lexus dealer. They do make a major extraction from the wallet for service, however.
While I'm ranting, they've got new a**holes in the service department, who are very patronizing while they smile at you. I may just go elsewhere for my next car.
My wife never has a problem getting a loaner at the Lexus dealer. They do make a major extraction from the wallet for service, however.
While I'm ranting, they've got new a**holes in the service department, who are very patronizing while they smile at you. I may just go elsewhere for my next car.
01-25-2002, 10:40 AM
#5
AudiWorld Super User
Thread Starter
Do you mean a rental they pay for or I pay for?
When the dealer says loaner, in my experience, they never mean an actual Audi. They mean a rental. The one time I had one it was a Kia Sephia.
I may be wrong about it, though. I'll have to be more specific when I ask next time.
I may be wrong about it, though. I'll have to be more specific when I ask next time.
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01-25-2002, 10:46 AM
#8
AudiWorld Super User
Thread Starter
The only time I had a rental was for warranty work...
so it seems that my dealer's policy is similar to those is Socal. I don't mind being treated like everyone else. I do wish that the dealer had been more clear about the policy from the start. Of course, they talked about their "loaner/rental" policy in glowing terms before I bought. I'm in VA BTW.
