MAA6

I went to the Audi dealer to get the service records for an 2000 A4 I'm looking at, being sold by a small used dealer. I gave him the VIN and after a few seconds he said he didn't have anything on it because it wasn't bought there. I was told that they don't have access to national Audi dealer service records because of new privacy laws. WHAT?? Privacy means I can't see if crucial work was done??
Now a while back when I bought my used Passat and went in for recall work, the VW dealer brought up all the dealer service records on the computer and showed me.
Is this Audi dealer yanking me because I'm not a customer (which now when daycare ends and I'm ready for my S4 Avant - they won't be getting).
Are there forum members who can find out this information?

Thanks.

Carson (K03x2)

which has the dealer service history lookup. Sounds like they just didn't want to help you.

MAA6

Does that mean that service records really are available on AccessAudi.com, and there is no "privacy rights" BS concerning giving them out, especially when I have the sale listing showing I'm not just stalking someone.

He started out so cool too, and then I should've seen the change entering his dealer programmed mind. He did say "but we can do the timing belt for around $1200", to which I should've replied, "and I can kick my foot up your a$$", but I thought there was still hope of getting the info at that point.

I'm serious about the S4 too when $2500/month go back into my pocket, and I'm going to write the dealership to let them know they lost the sale.

I guess I'll try another dealer, but now I know to ask for accessaudi info by name so they can't give me the run around.

qfrog Ti20

it wont make them eager to help you... it will only make you look like a schmuck.

slightly disgruntled

profitable for them to sell you... Is it possible that no auto trans. a4's are available at any time for off lease sale in 2004... Gotta "love" the sales people

QuattroJay

I had the samme problem , after buying a used 01 A4. I went to local dealer to find out if my vehicle had its 30K checkup beacause I was at 33k. He looked at his computer and said that hes not allowed to give information out. Well, I guess they wont be getting my work.

MAA6

I wrote a very tasteful and informative letter to them, by the way this is Bernardi in Natick, MA.
I simply stated they can certainly choose not to help out potential customers, but they will pay the price for that by losing my practically guaranteed business in 2 years.

I will never buy a car from them now. Oh, and I'm a Bernardi customer who previously bought a new VW from their VW dealership down the street. I will also tell anyone I know not to go to them since we have plenty of Audi dealers around, and they gave me evidence that their service is extrordinarily costly. I'm a perfect exmple. A fan who can only buy used at the moment, but eventually I'll buy new. Don't they get it, its business 101.