RKA

He looked puzzled when I told him about the wet braking problem. I told him that I already contacted parts and had them order the plastic shields to fix the wet braking issue, and I asked him if he wanted the part #. The answer was "no" (???). The service order said "install shields for brakes". I'm gonna bet money they are going to install new pieces of tin behind the rotors instead of installing the plastic shields (despite the fact that the '00 cars already have the updated pieces of tin).

I also asked to see the spark plugs after they removed them. Surprisingly, the answer was "no" at first, because the old parts have to be exchanged for the new parts. I explained that I don't need to keep the plugs, I just want to SEE the old plugs! I don't understand why this has to be so difficult?

I guess I'll just wait and see what happens! Will post a follow-up for those interested in using Don Rosen for service.

trifona

I like them better than YBH

RinkRaTT

Did you speak w/Chuck?

RKA

Delbert...I usually talk to Amos, but not today.

RinkRaTT

I just don't like the 'snooty' auditude I got there the last couple of times.

I've been taking my car to Holberts in Warrington.

The techs there seem to be OK with people who want to do mods. Not that I have any, but it's nice to know when I do.

Andy Hedin

Yeah, Holbert's was very cool about the Bailey valve in my buddy's TT.

SeaTacTony

are you having actual rotor shields installed or those wing-things that divert water from the rotor? I've got the latter but I need the instructions on where to install them. If you are having the wing-things installed, any chance that you could try and get a copy of the instructions? Much thanks.

RKA

which I already have. If I can get instructions on the install, I will.

Gordan T.

Snooty attitude is one of them. Failures to even try to reproduce a problem is another. Their insistence on attaching those pleas for top customer satisfaction grades is almost comical, considering that they know what questions AoA asks and nevertheless do nothing to at least make sure that those questions can be truthfully answered by the customer in the way AoA expects.

I've been outright lied to, repeatedly, resulting in a $300+ rental bill. I've had repeated attempts to get them to address a problem met with total disinterest and scorn. The people I've dealt with struck me as disorganized, uninformed, and not very concerned about customer service and this thing we call "ethics". My experience has of course been focused on one particular service advisor (not Amos, at least he seems to care) but my overall pre and post sales experience with Rosen leads me to one conclusion: to be avoided in the future.

Of course, this is just my impression, not a recommendation, and comes without any kind of warranty, express or implied. :-)

DaveD4

I can send you pics of the wings installed if you
let me know your email address.

Dave
98.5 2.8 qms