HELP - AUDI ASSURED HELL
04-25-2002, 05:55 PM
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HELP - AUDI ASSURED HELL
Bought an Audi Assured 98 A4 2.8 Q from New Country Audi in Greenwich Conn. After repeated problems with car, New Country admitted they never did initial Audi Assured Program inspection. Car was supposedly inspected for Audi Assured Program by said Dealer following this admission of not completing the original Assurance. Two months later I had major engine issues - new hoses, valve seals, air intake, and AC fan are all needed. A letter has been written to Audi of America with no response in nearly 4 months. Has anyone had any problems with New Country Audi in Connecticut? Has anyone ever gotten a response from Audi when having similar problems with a dealer? Help!
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04-25-2002, 06:28 PM
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this is my car. My brother is A4Cap.
I think I am getting the run-around because I am a women. After months of questioning, complaining and paying, a new service rep. helped me out. I think he was fired because I haven't seen him lately. By the way, the salesman and his boss were fired a few months after I bought the car.
04-25-2002, 08:34 PM
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Get AoA involved. Let them know you expect them to behave like a 1st class company...
and--hopefully--they will. People tend to meet high expectations if given a chance.
Part of the reason I bought my A4, and from the dealer I did, was that when I was car shopping I ran into an old friend there. She had her '97 A4 in for service. She had originally bought it from another dealer. They gave her lousy service and advice and, long story short, her engine blew while she was on a road trip. AoA completely stood behind their product, covered all her expenses, and impressed her with their professionalism. She changed dealerships for service and at the new place felt she was taken care of very well...including some not-quite-within-warranty work. (This dealership is in the midwest or I'd refer you to them!) She continued to love her A4 and was very enthusiastic about this dealer.
It sounds like your dealership, or someone there, has been doing something fishy. And that happens, remember 'Fargo'?
You sound like a mature and reasonable person. I really think that if you go to AoA and politely and firmly let them know that you expect the terms of the Assured contract be lived up to, you will be taken care of.
Please let us know what happens!
Best wishes,
Alan
Part of the reason I bought my A4, and from the dealer I did, was that when I was car shopping I ran into an old friend there. She had her '97 A4 in for service. She had originally bought it from another dealer. They gave her lousy service and advice and, long story short, her engine blew while she was on a road trip. AoA completely stood behind their product, covered all her expenses, and impressed her with their professionalism. She changed dealerships for service and at the new place felt she was taken care of very well...including some not-quite-within-warranty work. (This dealership is in the midwest or I'd refer you to them!) She continued to love her A4 and was very enthusiastic about this dealer.
It sounds like your dealership, or someone there, has been doing something fishy. And that happens, remember 'Fargo'?
You sound like a mature and reasonable person. I really think that if you go to AoA and politely and firmly let them know that you expect the terms of the Assured contract be lived up to, you will be taken care of.
Please let us know what happens!
Best wishes,
Alan