IMPORTANT OT: Looks like Cox, Comcast and AT&T internet services could cut out at any moment......
11-30-2001, 03:09 PM
#1
IMPORTANT OT: Looks like ***, Comcast and AT&T internet services could cut out at any moment......
I have ***@home service, here's the email they just sent me. Sorry for the OT post, but it seems very important, especially those who are very dependant on their internet service......
"Dear *** @ Home Customer:
As you know from our previous emails, Excite @ Home, our vendor in delivering
your *** @ Home service, filed for Chapter 11 Bankruptcy protection at the end
of September. We have endeavored to keep you informed of the potential impact
this Bankruptcy could have on your *** @ Home service and are writing to you
today to provide the latest information we have available.
First, we want you to know that we are committed to providing you uninterrupted
high speed Internet service. *** Communications has been working diligently in
negotiations with Excite @ Home and using all legal avenues available to protect
you, our valued customer. Meanwhile, we have been forging ahead with our
plans to deliver reliable high speed Internet service to you on our ***-managed
network. You will soon be receiving additional information about our new ***
High Speed Internet(sm) service, along with information to help you convert to this
new service.
The latest developments with Excite @ Home:
This month, Excite @ Home's creditors petitioned the Bankruptcy court with a
motion to allow Excite @ Home to terminate service agreements with its cable
affiliates on November 30th. This includes agreements with ***, Comcast and
AT&T. If the Court grants the creditors' request, there conceivably could be a
temporary disruption in the services that Excite @ Home provides to
approximately 3.7 million customers served by its North American cable affiliates.
We are doing everything possible to see that there will not be a disruption in your
service, but also want you to understand the possibilities and to be prepared:
*If the Judge's ruling states that Excite @ Home may terminate its service
agreements with *** and the other cable affiliates, this does not mean that
Excite @ Home will automatically turn off the service on November 30th.
*With the Judge's approval, Excite @ Home would then have the ability to make
a decision on termination; however, we are negotiating with them to prevent any
service disruption.
*If Excite @ Home decides to terminate service despite our efforts to negotiate a
temporary arrangement, the question remains as to when the service would be
terminated. We are doing everything we can to ensure that your *** @ Home
service continues until we can transition you to our new ***-managed Internet
service. In short, we are doing our best to make sure that you will never be
without high speed Internet service.
Additional help *** is providing:
In addition to exercising legal avenues, negotiating with Excite @ Home, and
building our own high speed Internet service, *** is also offering the following to
help you and to keep you informed during this transitional period:
· Toll Free Customer Information Line (1-877-832-4751). You can call in for
the latest updates as we work to quickly resolve any service issues.
· Website Message Center at ***.com/info
http://uuhttp.flonetwork.com/cgi-bin3/flo?y=eJIF0C8HJ40B460ork0An
We will provide online updates and a "Frequently Asked Questions" (FAQ) section to
address your concerns.
· Automatic Account Credits. We will credit your account automatically for
service and leased equipment so that you are reimbursed for any time you
are without service.
· Free, temporary dial-up Internet access. In the unlikely event that you
should experience a service disruption, we have arranged for temporary
dial-up access to the Internet via NetZero(R). In order to take advantage of
this precautionary option, please see the "What Should I be Doing Right
Now" section that follows.
*** has a long history of outstanding service in your community. We pride
ourselves on providing high quality products and the best customer service.
Please know that we are committed to our customers and understand the
extent to which you enjoy the services we provide. We recognize that you
have a choice in service providers and we will continue to do our best to
remain your choice now and in the future. In advance, we apologize for any
inconvenience that the Bankruptcy of our vendor Excite @ Home may cause
you.
Stay tuned for more details, and thank you for choosing ***.
Sincerely,
The *** High-Speed Internet Team
*** Communications, Inc.
_______________________________
What Should I be Doing Right Now?
1. Check your *** @ Home email daily. Opened messages will be saved
automatically to your hard drive.
2. Download free dial-up Internet software. In the unlikely event that Excite
@ Home terminates your service, you would lose connectivity to the Internet and
access to your *** @ Home services such as email and webspace. We do not
recommend that you install the software at this time, just download the software
and save it so that it may be installed should you have an interruption in service.
In order to restore access to the Internet and to set up a temporary email
address, we recommend that you register for dial-up service via NetZero and
download the necessary software. You will not be able to download the software
from your home after your Internet service has already been disrupted. While a
free dial-up connection is not ideal, it will give you temporary access to the
Internet for surfing, making transactions, etc. However, you will not be able to
access your *** @ Home email accounts while the service is shut down. For
information on how to download this software, please visit ***.com/info
http://uuhttp.flonetwork.com/cgi-bin3/flo?y=eJIF0C8HJ40B460ork0An
3. Back up your personal web page to your hard drive or to a CD. (This is a
good precautionary measure to follow at any time.)
4. In the unlikely event that there is a disruption in service, keep your cable
modem connected to your PC until service is restored.
5. Watch for more information from *** on the transition of your service to
*** High Speed Internet. At such time that you can make the transition to our
new service, *** will be providing you with all of the information you need to make
your transition as smooth as possible."
"Dear *** @ Home Customer:
As you know from our previous emails, Excite @ Home, our vendor in delivering
your *** @ Home service, filed for Chapter 11 Bankruptcy protection at the end
of September. We have endeavored to keep you informed of the potential impact
this Bankruptcy could have on your *** @ Home service and are writing to you
today to provide the latest information we have available.
First, we want you to know that we are committed to providing you uninterrupted
high speed Internet service. *** Communications has been working diligently in
negotiations with Excite @ Home and using all legal avenues available to protect
you, our valued customer. Meanwhile, we have been forging ahead with our
plans to deliver reliable high speed Internet service to you on our ***-managed
network. You will soon be receiving additional information about our new ***
High Speed Internet(sm) service, along with information to help you convert to this
new service.
The latest developments with Excite @ Home:
This month, Excite @ Home's creditors petitioned the Bankruptcy court with a
motion to allow Excite @ Home to terminate service agreements with its cable
affiliates on November 30th. This includes agreements with ***, Comcast and
AT&T. If the Court grants the creditors' request, there conceivably could be a
temporary disruption in the services that Excite @ Home provides to
approximately 3.7 million customers served by its North American cable affiliates.
We are doing everything possible to see that there will not be a disruption in your
service, but also want you to understand the possibilities and to be prepared:
*If the Judge's ruling states that Excite @ Home may terminate its service
agreements with *** and the other cable affiliates, this does not mean that
Excite @ Home will automatically turn off the service on November 30th.
*With the Judge's approval, Excite @ Home would then have the ability to make
a decision on termination; however, we are negotiating with them to prevent any
service disruption.
*If Excite @ Home decides to terminate service despite our efforts to negotiate a
temporary arrangement, the question remains as to when the service would be
terminated. We are doing everything we can to ensure that your *** @ Home
service continues until we can transition you to our new ***-managed Internet
service. In short, we are doing our best to make sure that you will never be
without high speed Internet service.
Additional help *** is providing:
In addition to exercising legal avenues, negotiating with Excite @ Home, and
building our own high speed Internet service, *** is also offering the following to
help you and to keep you informed during this transitional period:
· Toll Free Customer Information Line (1-877-832-4751). You can call in for
the latest updates as we work to quickly resolve any service issues.
· Website Message Center at ***.com/info
http://uuhttp.flonetwork.com/cgi-bin3/flo?y=eJIF0C8HJ40B460ork0An
We will provide online updates and a "Frequently Asked Questions" (FAQ) section to
address your concerns.
· Automatic Account Credits. We will credit your account automatically for
service and leased equipment so that you are reimbursed for any time you
are without service.
· Free, temporary dial-up Internet access. In the unlikely event that you
should experience a service disruption, we have arranged for temporary
dial-up access to the Internet via NetZero(R). In order to take advantage of
this precautionary option, please see the "What Should I be Doing Right
Now" section that follows.
*** has a long history of outstanding service in your community. We pride
ourselves on providing high quality products and the best customer service.
Please know that we are committed to our customers and understand the
extent to which you enjoy the services we provide. We recognize that you
have a choice in service providers and we will continue to do our best to
remain your choice now and in the future. In advance, we apologize for any
inconvenience that the Bankruptcy of our vendor Excite @ Home may cause
you.
Stay tuned for more details, and thank you for choosing ***.
Sincerely,
The *** High-Speed Internet Team
*** Communications, Inc.
_______________________________
What Should I be Doing Right Now?
1. Check your *** @ Home email daily. Opened messages will be saved
automatically to your hard drive.
2. Download free dial-up Internet software. In the unlikely event that Excite
@ Home terminates your service, you would lose connectivity to the Internet and
access to your *** @ Home services such as email and webspace. We do not
recommend that you install the software at this time, just download the software
and save it so that it may be installed should you have an interruption in service.
In order to restore access to the Internet and to set up a temporary email
address, we recommend that you register for dial-up service via NetZero and
download the necessary software. You will not be able to download the software
from your home after your Internet service has already been disrupted. While a
free dial-up connection is not ideal, it will give you temporary access to the
Internet for surfing, making transactions, etc. However, you will not be able to
access your *** @ Home email accounts while the service is shut down. For
information on how to download this software, please visit ***.com/info
http://uuhttp.flonetwork.com/cgi-bin3/flo?y=eJIF0C8HJ40B460ork0An
3. Back up your personal web page to your hard drive or to a CD. (This is a
good precautionary measure to follow at any time.)
4. In the unlikely event that there is a disruption in service, keep your cable
modem connected to your PC until service is restored.
5. Watch for more information from *** on the transition of your service to
*** High Speed Internet. At such time that you can make the transition to our
new service, *** will be providing you with all of the information you need to make
your transition as smooth as possible."
11-30-2001, 03:13 PM
#4
So is ***........but it's unclear when the systems will be finished. "Soon" is their prediction....
whatever that means. There could very easily be downtime during the transition, while waiting for them to finish. And downtime is disastrous for thousands (millions?) of people out there.
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11-30-2001, 03:21 PM
#8
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Join Date: Nov 2001
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I cant see!
AT&T has not received any official notice of Excite going dark tonight...even after today's hearing(s). They do have a back up in place just in case...as should your providers.
