DennisD

I brought my '01 S4 Avant back to Inskip Motors, Warwick RI to repair the side airbag molding that FELL OFF. Rather than glue it back on myself, I was concerned that the side airbag might also be defective..
Kyle Morrisette the service rep told me that the car "went off warranty last week" and said it would cost $500 to repair!
Mind you the call to make this appt was within the warranty (give or take a day), there was no discussion, This was what his "manager "said. That is Audi, period.
Well, you KNOW what I think of Inskip as well as Audi.
ANY dealership that treats their customers like this can keep ALL their cars, (Audi owner there since 99, my '93 NSX serviced there over 12 years)
This isn't brake pad or windshield replacement, this is molding that came off the side airbag compartment; something that shouldn't be off warranty 7-10 days after it expired.
I've lost all respect for INSKIP MOTORS and Audi. I'm not paying $500 for a repair due to defective adhesions. I only hope the next owner doesn't need that side airbag..
Audi should take away their franchise.
Dennis A. DiMatteo

BSCA4

Call AoA. They may help.

+pressure

Call the waaaambulance - that dealer obviously sucks. Go somewhere else... & call AoA for fun.

Kris Hansen

Or, they will disavow any knowledge of anything.

BigEd

<ul><li><a href="http://1.8t.org/dealers/">here as well</a></li></ul>

Joey T

How would you feel if they cut you off a week early?

It is not up to the dealer. If they do work out of warranty they do not get paid.

Warranty does not mean the dealer does the work for free.

czand

<center><img src="http://pictureposter.audiworld.com/41170/p1010035.jpg"></center><p>
If you made the appointment before the warranty they should help you out. But Inskip is BAD! I could not wait till the cars warranty was up so I would not have to bring it back their. Pretty sad. I teach Customer Service to car dealers all over the Nation and that store could use some serious lessons. I waited 45minutes for a salesmen to help me on a Infiniti G35. He was talking on his cell phone. When I finally interupted he said they where closing in minutes and to stop back! He was the sales manager. Has gotten no better since Penske bought it. I have had some pretty good luck at Hoffmen in New London. It may be worth the drive!

Yippers®

ment, prior to the expiry of the warranty and the dealer's work load doesn't allow them to make a diagnosis within the warranty period, the ethical and moral thing would be to do the repair under warranty.
Rule utilitarians ought to be shot.

Joey T

providing the customer had at least made an attempt to be civil, had done his services with me, and had not been an asshat on previous visits.

If someone walks in and says " Jeez, this is just out of warranty, can you help me? " I would be inclined to help if I can.

A guy walking in saying " You guys better warranty this, or I am never coming here again!" when a quick check of his history shows three warranty repairs and a few declined services will reap what he sows.

I am more inclined to help customers who have shown some loyalty to me in the past. Goodwill repairs are up to the discretion of the dealer because we know the customer best. No longer getting visist from a customer who has been a pain in the *** for three years is *not* negative reinforcement.

( Not saying the poster is an asshat, just talkin....)

Yippers®

I know what you mean about attitudes. I see posters here (not meaning in this thread as I don't know Dennis from Adam ..) that I can tell are obnoxious with their dealer and/or a tuner. I read their rant on AW and can't help but pity the poor SA, SM or customer service person they are referencing.