Typist Formerly Known as (skene)

Although it was wrong for the service manager to go on an anger spree, he did look out for you. If you had brought the car in for servicing the seat heater and it could not be done in the time allotted you should have brought it upon yourself to have the item replaced while the vehicle was under warranty and you really should have no reason to complain about it.
If you were previously told to bring the vehicle in afterwards to get it replaced, then you should have scheduled an appointment another week or so forth to have the item repaired while under warranty.
I think the service manager did the right thing by helping you out while you were already out of warranty.

Thats my $.02

skabaru

just saying, as far as he is concerned, it makes no difference... someone is out, someone else needs to pull the slack.

I am not disagreeing with you on the overall situation...

RKA

Yes, it would be nice if we could have everything we wanted, WHEN we wanted it. But things don't always work out that way, do they?

But since that's out of the bag...what's wrong with understanding that there was an issue that prevented them from doing the work? Do you live in a utopia or something? It's not like they handed him the keys to a car with a faulty fuel pump? The issue in question was minor, and non-critical in nature. They gave him the car back when they promised...and to most customers that counts for something. He had another 6 months to reschedule to have the work completed at his convenience.

DC Dawg (Married)

I hate it when that happens

Silv3rMoto

by the time you go to pick it up


never **** off the chef or waiter until AFTER you have your food

Solaris

whether the mechanic's hung over and didn't show up or his wife went into labor, it's not the customer's business. Their business is with the shop, not the mechanic. Going into detail opens yourself up for criticism.

Silver Streakin'

you are to blame. ignorance is not a defense.

hope they don't scratch your car during the complimentary "wash" and accidentally over fill your oil.

Here's a tip for you: don't argue with the waitress BEFORE you get your food.

Silver Streakin'

hahahah, i posted the same

rfan-r32

wondering what's happening with my car..

RKA

But the turn the discussion took after rfan's comment was initiated by him, not the service mgr. I don't bring that up to point out right or wrong...instead I mention it because he had it within his power to change the tone and nature of the conversation. What followed was merely a predictable outcome.

I'm not saying I would have done any better. I just realize more and more (after reflection), that everytime a discussion or confrontation goes south...that I could have handled things differently, and very likely influenced a more desirable outcome.