mcmikey

I know there's been many people who've had seat heater problems, and had no luck with AoA when looking for out-of-warranty coverage, but my experience was different.

A couple of months ago my drivers side seat heater shorted and burned a hole in the seat cushion leatherette (almost burned me through my jeans also!!).
Being a 2001 (50k miles), it's out of warranty, but I contacted AoA Customer Relations to see whether they would help in repairing this.

I got a good response from AoA, they asked me to get it checked out at my local dealer (Stevens Creek Audi, San Jose, CA), and if it was found to be a manufacturing fault then AoA would cover the cost of repair/replacement.

Dealer determined it was a manufacturing fault (thanks to them also), parts were ordered, and I had the seat cushion and heater element replaced, all under AoA warranty. Can't fault the AoA and Dealer service I received on this.

Just goes to show you, it's always worth asking (without being demanding, though)!
Mike

Ray Khan

that's one in a million

ssainani

had the exact same problem....and also almost burnt me

was denied by AoA for it

2000 a4 50k out of warranty

j31izzle

i'm sure if you had 51kmi, you'd have a different outcome

A4plus

probably 10 million