Warranty expires in 2 days, next dealer appointment available is next Wed, AoA won't cover? WTF?
09-06-2001, 11:49 AM
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Warranty expires in 2 days, next dealer appointment available is next Wed, AoA won't cover? WTF?
What gives w/ this? The earliest my dealer can squeeze me in for my 40K mile servicing is next Wed, Sept. 12, 4 days after the warranty expires on my car. The dealer says that I'll have to pay for the servicing myself- which I find a bit unreasonable considering that he doesn't do work on Sats. and he's booked solid before then. This stinks.
If I make the appointment before the warranty expiration date, shouldn't that be considered enough? I am getting really tired of AoA and their nickel-and-diming approach to customers. The next car I buy is probably not going to be an Audi due to the fact that they have managed to **** me off so much w/ their servicing methods (don't get me started on the circumstances...).
If I make the appointment before the warranty expiration date, shouldn't that be considered enough? I am getting really tired of AoA and their nickel-and-diming approach to customers. The next car I buy is probably not going to be an Audi due to the fact that they have managed to **** me off so much w/ their servicing methods (don't get me started on the circumstances...).
09-06-2001, 11:55 AM
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Already did that
They said they will call the dealer...but they didn't exactly give me much enthusiasm on the phone, just a wrote warranty description thing. And there is a lot wrong with the car too. Bastards.
Anyone have a name/number for someone senior at AoA Client Relations that I can call and explain this situation to? Thnaks.
Rob
Anyone have a name/number for someone senior at AoA Client Relations that I can call and explain this situation to? Thnaks.
Rob
09-06-2001, 11:55 AM
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had a friend with a honda...
i had a friend with a HONDA that was in the same situation- and they took care of her. this is rediculous. call the dealership and tell them that is entirely unacceptable. do not take no for an answer!!!
steve
steve
09-06-2001, 12:01 PM
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I know I know..
I have called the Service Mgr. about this 5 times this PM but he won't return my calls. If he doesn't answer soon, I will just have to go down and find him. This is ridiculous, I agree... it smacks of amateurism.
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09-06-2001, 12:07 PM
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They can squeeze you in. the guy is just giving you a hard time.
Talk to the manager or another service advisor. That's what I did when my warranty expired. I took the car in the very next day, and it was done that morning.
good luck.
good luck.