Apparantly, cars gonna be sitting in the lot for 4 weeks, this will push its
12-30-2002, 10:49 AM
#1
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Apparantly, cars gonna be sitting in the lot for 4 weeks, this will push its
total up to sitting 8 weeks on the lot in its life.
sigh, we really dont want to drive around crappy rentals when we just bought the car outright and shoved 22 grand (£) in their pockets.
Any advice on how to write to head of Audi UK? the service manager was encouraging in this manner, but anyway, this car has other issues, and they havent been made right yet... ie the rear windscreen, would that strengthen our case to perhaps get an exchange to another A4 of similar age? maybe a diesel or something.
Various other things aswell.
blah.
We are gonna do it, list all the points, wish we hadnt been lazy before and written then, may have made a stronger case now, regardless, the problems have happened and are documented.
sigh, we really dont want to drive around crappy rentals when we just bought the car outright and shoved 22 grand (£) in their pockets.
Any advice on how to write to head of Audi UK? the service manager was encouraging in this manner, but anyway, this car has other issues, and they havent been made right yet... ie the rear windscreen, would that strengthen our case to perhaps get an exchange to another A4 of similar age? maybe a diesel or something.
Various other things aswell.
blah.
We are gonna do it, list all the points, wish we hadnt been lazy before and written then, may have made a stronger case now, regardless, the problems have happened and are documented.
12-30-2002, 10:56 AM
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its just over 13 months old though, done 6600 miles... and Placitas! you didnt reply
what with the grandkids and all, you may or may not be reading this, so why am I writing this? 
well, ill post this every so often and assume you didnt log it untill its said otherwise.
SURVEY:
(1) CAR ... Describe your car:
Make _AUDI______
Model _A4_____
Year __2002_____
Engine type __2.0_____
Auto/Manual __Multitronic_____
FWD/AWD __FWD_____
(2) __B___ NUMBER OF FAILURES ... Is this survey for your:
A ... 1st. Coil failure
B ... 2nd. Coil failure
C ... 3rd. Coil failure
D ... 4th. Coil failure
(3) 1st _____ 2nd __B___ 3rd _____ 4th _____ EXPERIENCE ... Other than shaking, vibration, rough idle, and flashing
engine warning light did you experience:
A ... Minor loss of power
B ... Moderate loss of power
C ... Major loss of power
D ... Total loss of power
E ... Didn't try to drive it
3a .. Do you have any other comments regarding the symptoms you experienced:
__happened when the car was turned on, minor/moderate power loss, sulphurous smell started a coupla minutes into drive as the fuel must have started entering the CAT or being combusted in the manifold. Car had been off for atleast 3 hours, so it was a "cold start" The weather has started getting cold, seems like a likely cause.... could definitely notice the degradation in smoothness and engine working over the last few weeks... the ECU over compensating at almost every stop as revs dipped and rose, thought dip in fuel efficiency by almost 3 or 4 mpg across the board was due to not having a service for over a year, may be to do with this though, I think its likely._____
(4) 1st _____ 2nd _A___ 3rd _____ 4th _____ WHEN FIRST NOTICED ... Did you first notice the problem:
A ... Upon starting your car
B ... After starting your car but before driving away
C ... Within 5 minutes of starting your car and driving away
D ... On the road - Inconvenience but not hazardous
E ... On the road - Hazardous situation - Traffic
F ... On the road - Hazardous situation - Weather
G ... On the road - Hazardous situation - Bad place to be stranded
4a .. Do you have any additional comments regarding the above:
_______________________________
(5) 1st _____ 2nd __C___ 3rd _____ 4th _____ WEATHER ... Was the weather:
A ... Hot (85 degrees or higher)
B ... Mild (between 50 and 85 degrees)
C ... Cold - Above Freezing (between 32 and 50 degrees)
D ... Cold - Below Freezing (below 32 degrees)
5a .. Do you have any other comments regarding the weather (snow, rain, sleet, etc):
__getting colder down here now, rain is always present anyway._____________
(6) 1st _____ 2nd __C___ 3rd _____ 4th _____ AFTER THE FAILURE OCCURRED ... Once you noticed this problem
with your car what did you do:
A ... Turned off the ignition ... Had it flatbedded to the dealer
B ... Pulled to the side of the road ... had it flatbedded to the dealer
C ... Drove to a safe parking spot ... Had it flatbedded to the dealer
D ... Drove until you felt you were a traffic hazard and concerned for your safety ... Have it flatbedded to the dealer
E ... Drove until additional symptoms made you too concerned to drive further ... Had it flatbedded to the dealer
F ... Drove home ... Had it flatbedded to the dealer
G ... Drove directly to the dealer
6a .. Any other comments regarding the above:
____Had to wait 2 hours in the cold with the wind blowing up our collective asses, atleast we broke down on park lane, inbetween the London Hilton and the Metropolitan, on the same road as the mclaren dealership and Merc and bimmer and porche dealerships, we could give them all a big laugh.________________
(7) __B/C___ DRIVING STYLE ... Is your driving style typically:
A ... Gentle
B ... Moderate
C ... Moderate and sometimes aggressive
D ... Aggressive and sometimes moderate
E ... Aggressive
(8) _____, _____ DEALER RESPONSES (select 2) ... What did your dealer tell you when the car was brought in:
A .. Car ready .. Or ... Will be ready within one day.
B ... Parts are on order. One week estimate.
C ... Parts are on order. Two week estimate.
D ... Parts are on order. Three week estimate.
E ... Parts are on order. Estimate more than 3 weeks.
F ... Parts are on order. No idea of when they'll be in.
G ... Transportation, if needed, was provided for.
H ... Transportation, although needed, was not provided for.
J ... Comments ___________(Dealer closed on sunday, will call dealer on monday morning to sort this out___
(9) 1st _____ 2nd _____ 3rd _____ 4th _____ COIL REPLACEMENT ... If your engine is a 1.8T, Did the dealer replace
your coil with the latest revision coil (Part # 06B-905-115-J for 1.8T -or- 06C-905-115-E for 3.0):
A ... Yes
B ... No
C ... Don't know
(10) 1st _____ 2nd _____ 3rd _____ 4th _____ 'ALL' COIL REPLACEMENT ... Did the dealer replace 'all' your coils with
the latest revision ignition coils?:
A ... Yes
B ... No
C ... Don't know
(11) - LOCATION ... Geographically, where did the failure occur (Closest major city and State or Province):
1st _______London__________________
2nd _______London__________________
3rd _______________________________________
4th _______________________________________
(12) - MILEAGE ... What was the mileage on your car when your coil failure occurred.
1st _______________________________________
2nd _______~6640____________________________
3rd _______________________________________
4th _______________________________________
(13) - WHEN ... In what 'month' and 'year' did this failure occur:
1st ______07/02_________________________________
2nd _____12/02__________________________________
3rd _______________________________________
4th _______________________________________
(14) - CAR BUILD DATE ... When was your car built (month/year) ... (Look inside your driver door pillar for build date).
Write the date or write, "Don't know".
____6/01(maybe 7)_____________________
(15) ______ FOLLOW-UP ... Will you be providing follow-up answers to any questions where "don't know" was your answer
on this survey:
A ... Yes
B ... No
C .X.. I'll try to remember to do so
(16) - VENTING AND CUSSING ... Add any comments below that you'd like to share:
Blah, the dealer lied, they must have replaced all 4 with the old coils... the inventory sheet did have coil(s) with the s there, so they ordered more than one, they all looked different to the old ones. sigh.
The cars just been in for alot of things, and some of them were not sorted out, were gonna take it in and have them done in the service in a few months.
Its just tiring, hope they solve this, will not tolerate another failure, with all the other issues the cars had, well be angling for some kind of exchange to a u sed A4, maybe just under a year old, Tdi, one of the other models we were hankering after... who knows, maybe we can get the sporty one after experiencing the executive one, best of both worlds.
well, ill post this every so often and assume you didnt log it untill its said otherwise.
SURVEY:
(1) CAR ... Describe your car:
Make _AUDI______
Model _A4_____
Year __2002_____
Engine type __2.0_____
Auto/Manual __Multitronic_____
FWD/AWD __FWD_____
(2) __B___ NUMBER OF FAILURES ... Is this survey for your:
A ... 1st. Coil failure
B ... 2nd. Coil failure
C ... 3rd. Coil failure
D ... 4th. Coil failure
(3) 1st _____ 2nd __B___ 3rd _____ 4th _____ EXPERIENCE ... Other than shaking, vibration, rough idle, and flashing
engine warning light did you experience:
A ... Minor loss of power
B ... Moderate loss of power
C ... Major loss of power
D ... Total loss of power
E ... Didn't try to drive it
3a .. Do you have any other comments regarding the symptoms you experienced:
__happened when the car was turned on, minor/moderate power loss, sulphurous smell started a coupla minutes into drive as the fuel must have started entering the CAT or being combusted in the manifold. Car had been off for atleast 3 hours, so it was a "cold start" The weather has started getting cold, seems like a likely cause.... could definitely notice the degradation in smoothness and engine working over the last few weeks... the ECU over compensating at almost every stop as revs dipped and rose, thought dip in fuel efficiency by almost 3 or 4 mpg across the board was due to not having a service for over a year, may be to do with this though, I think its likely._____
(4) 1st _____ 2nd _A___ 3rd _____ 4th _____ WHEN FIRST NOTICED ... Did you first notice the problem:
A ... Upon starting your car
B ... After starting your car but before driving away
C ... Within 5 minutes of starting your car and driving away
D ... On the road - Inconvenience but not hazardous
E ... On the road - Hazardous situation - Traffic
F ... On the road - Hazardous situation - Weather
G ... On the road - Hazardous situation - Bad place to be stranded
4a .. Do you have any additional comments regarding the above:
_______________________________
(5) 1st _____ 2nd __C___ 3rd _____ 4th _____ WEATHER ... Was the weather:
A ... Hot (85 degrees or higher)
B ... Mild (between 50 and 85 degrees)
C ... Cold - Above Freezing (between 32 and 50 degrees)
D ... Cold - Below Freezing (below 32 degrees)
5a .. Do you have any other comments regarding the weather (snow, rain, sleet, etc):
__getting colder down here now, rain is always present anyway._____________
(6) 1st _____ 2nd __C___ 3rd _____ 4th _____ AFTER THE FAILURE OCCURRED ... Once you noticed this problem
with your car what did you do:
A ... Turned off the ignition ... Had it flatbedded to the dealer
B ... Pulled to the side of the road ... had it flatbedded to the dealer
C ... Drove to a safe parking spot ... Had it flatbedded to the dealer
D ... Drove until you felt you were a traffic hazard and concerned for your safety ... Have it flatbedded to the dealer
E ... Drove until additional symptoms made you too concerned to drive further ... Had it flatbedded to the dealer
F ... Drove home ... Had it flatbedded to the dealer
G ... Drove directly to the dealer
6a .. Any other comments regarding the above:
____Had to wait 2 hours in the cold with the wind blowing up our collective asses, atleast we broke down on park lane, inbetween the London Hilton and the Metropolitan, on the same road as the mclaren dealership and Merc and bimmer and porche dealerships, we could give them all a big laugh.________________
(7) __B/C___ DRIVING STYLE ... Is your driving style typically:
A ... Gentle
B ... Moderate
C ... Moderate and sometimes aggressive
D ... Aggressive and sometimes moderate
E ... Aggressive
(8) _____, _____ DEALER RESPONSES (select 2) ... What did your dealer tell you when the car was brought in:
A .. Car ready .. Or ... Will be ready within one day.
B ... Parts are on order. One week estimate.
C ... Parts are on order. Two week estimate.
D ... Parts are on order. Three week estimate.
E ... Parts are on order. Estimate more than 3 weeks.
F ... Parts are on order. No idea of when they'll be in.
G ... Transportation, if needed, was provided for.
H ... Transportation, although needed, was not provided for.
J ... Comments ___________(Dealer closed on sunday, will call dealer on monday morning to sort this out___
(9) 1st _____ 2nd _____ 3rd _____ 4th _____ COIL REPLACEMENT ... If your engine is a 1.8T, Did the dealer replace
your coil with the latest revision coil (Part # 06B-905-115-J for 1.8T -or- 06C-905-115-E for 3.0):
A ... Yes
B ... No
C ... Don't know
(10) 1st _____ 2nd _____ 3rd _____ 4th _____ 'ALL' COIL REPLACEMENT ... Did the dealer replace 'all' your coils with
the latest revision ignition coils?:
A ... Yes
B ... No
C ... Don't know
(11) - LOCATION ... Geographically, where did the failure occur (Closest major city and State or Province):
1st _______London__________________
2nd _______London__________________
3rd _______________________________________
4th _______________________________________
(12) - MILEAGE ... What was the mileage on your car when your coil failure occurred.
1st _______________________________________
2nd _______~6640____________________________
3rd _______________________________________
4th _______________________________________
(13) - WHEN ... In what 'month' and 'year' did this failure occur:
1st ______07/02_________________________________
2nd _____12/02__________________________________
3rd _______________________________________
4th _______________________________________
(14) - CAR BUILD DATE ... When was your car built (month/year) ... (Look inside your driver door pillar for build date).
Write the date or write, "Don't know".
____6/01(maybe 7)_____________________
(15) ______ FOLLOW-UP ... Will you be providing follow-up answers to any questions where "don't know" was your answer
on this survey:
A ... Yes
B ... No
C .X.. I'll try to remember to do so
(16) - VENTING AND CUSSING ... Add any comments below that you'd like to share:
Blah, the dealer lied, they must have replaced all 4 with the old coils... the inventory sheet did have coil(s) with the s there, so they ordered more than one, they all looked different to the old ones. sigh.
The cars just been in for alot of things, and some of them were not sorted out, were gonna take it in and have them done in the service in a few months.
Its just tiring, hope they solve this, will not tolerate another failure, with all the other issues the cars had, well be angling for some kind of exchange to a u sed A4, maybe just under a year old, Tdi, one of the other models we were hankering after... who knows, maybe we can get the sporty one after experiencing the executive one, best of both worlds.
12-30-2002, 11:05 AM
#5
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I was such a lazy tard!
could have done this when the car was 8 months old, we all just let it slide..pfft.
Having said that, ive been looking extensively since the first time this happened with the other stuff, I just cant find anything about lemon laws here... and now its 13/14 months old!
A letter is gonna go straight to audi UK tommorow evening, thats for sure, and I think we have at least some kind of case.
Just looking around here for any kinda tips etc, lol, make use of the forum etc.
Having said that, ive been looking extensively since the first time this happened with the other stuff, I just cant find anything about lemon laws here... and now its 13/14 months old!
A letter is gonna go straight to audi UK tommorow evening, thats for sure, and I think we have at least some kind of case.
Just looking around here for any kinda tips etc, lol, make use of the forum etc.
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12-30-2002, 11:13 AM
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Don't just bend over.
The more informed you are when you walk in the better. Don't play dumb, just don't give away all your cards up front. Ask them for the lemon info, if they don't give it, whip it out and get the names of EVERYONE you had contact with at the dealer. Better yet, bring your barrister with you, just don't point out who he is until after they tell you to go **** yourself.
"speak softly and carry a big stick"
"speak softly and carry a big stick"