Initial DTM is Gay

Ladies Ang Gentlemen .... The moment I have been dreding for all this time since I heard about the coil pack issue has finally happened. Last night, I pulled out of our facility in beautiful Gardena, California and ad soon as I got on the road and on my way home ... my car started to lose power, started shaking and then the check engine light started blinking. It was like an episode of the twilight zone. I was still in denial until I realized that the shaking and blinking would never go away.
I turned around, got back in the office and called my local dealer (Pacific Audi / Hermosa Beach). Thank God the service manager was working late (5:50 pm)and helped me out big time. They did not have a loaner car but managed to call Enterprise car rental and had them bring a 2003 Dodge Stratus to the dealership for me to take home. I then was instructed by the service manager to call the Roadside assistance line to get my car towed. The person on the line was really gracious and apologetic without me even sounding really pissed off. She told me that the service is taking about 90 minutes or less ... to my surprise, 15 minutes after I hung up, there it was .. the flatbed. I had mixed emotions when I saw my Oettinger A4 being hauled out ... I never expected her to suffer this way, but at least it happened before my warranty expired. I currently have 44,000 miles on my car and it is a MY2002. So, I am not totally upset about this whole situation because it was handled with sheer professionalism and impeccable service.
My thanks to the AUDI Family for handling this issue with class, and I look forward to pick her up soon!

sohcrates

glad it worked out, but sorry to hear it happened at all!

Moulari

I think i saw your car at pacific a couple months ago when i was picking mine up.

JD Cavender Audi

This is link to AutoWeek.

Usually when they acknowledge things like this publically, they change suppliers or upgrade a component. (like with the window regulator in the VWs).<ul><li><a href="http://www.autoweek.com/cat_content.mv?port_code=autoweek&amp;cat_code=car news&amp;content_code=08716829">http://www.autoweek.com/cat_content.mv?port_code=autoweek&amp;cat_code=car news&amp;content_code=08716829</a</li></ul>

SKareKrow

With that many miles on the car I hope you can convince them to replace all four..

PlacitasNM (aka Ken)

'WAITING FOR PARTS' IGNITION COIL (coilpack) FAILURE SURVEY:

Just copy this survey, paste it into a new message box, and then,
place your cursor into each appropriate field and type in your response.

For instance, if this is your 2nd coil failure, your response to (5) might look like this:
.................................................. .................................................. .................................................. ..................
EXAMPLE: (5) 1st __ B ___ 2nd __ C ___ 3rd _____ 4th _____ WEATHER ... Was the weather:

A ... Hot
B ... Mild
C ... Cold - Above Freezing
D ... Cold - Below Freezing
5a .. Do you have any other comments regarding the weather (snow, rain, sleet, etc):

_____2nd failure on a miserable day - Raining Hard - 39 degrees - Remote road - Out of cell phone range _____
.................................................. .................................................. .................................................. ................

SURVEY:

(1) CAR ... Describe your car:

Year _______

Engine type _______

Auto/Manual _______

Quattro/FWD _______


(2) _____ NUMBER OF FAILURES ... Is this survey for your:

A ... 1st. Coil failure

B ... 2nd. Coil failure

C ... 3rd. Coil failure

D ... 4th. Coil failure


(3) 1st _____ 2nd _____ 3rd _____ 4th _____ EXPERIENCE ... Other than shaking, vibration, rough idle, and flashing
engine warning light did you experience:

A ... Minor loss of power

B ... Moderate loss of power

C ... Major loss of power

D ... Total loss of power

E ... Didn't try to drive it

3a .. Do you have any other comments regarding the symptoms you experienced:

_______________________________


(4) 1st _____ 2nd _____ 3rd _____ 4th _____ WHEN FIRST NOTICED ... Did you first notice the problem:

A ... Upon starting your car

B ... After starting your car but before driving away

C ... Within 5 minutes of starting your car and driving away

D ... On the road - Inconvenience but not hazardous

E ... On the road - Hazardous situation - Traffic

F ... On the road - Hazardous situation - Weather

G ... On the road - Hazardous situation - Bad place to be stranded

4a .. Do you have any additional comments regarding the above:

_______________________________


(5) 1st _____ 2nd _____ 3rd _____ 4th _____ WEATHER ... Was the weather:

A ... Hot

B ... Mild

C ... Cold - Above Freezing

D ... Cold - Below Freezing

5a .. Do you have any other comments regarding the weather (snow, rain, sleet, etc):

________________________________


(6) 1st _____ 2nd _____ 3rd _____ 4th _____ AFTER THE FAILURE OCCURRED ... Once you noticed this problem
with your car what did you do:

A ... Turned off the ignition ... Had it flatbedded to the dealer

B ... Pulled to the side of the road ... had it flatbedded to the dealer

C ... Drove to a safe parking spot ... Had it flatbedded to the dealer

D ... Drove until you felt you were a traffic hazard and concerned for your safety ... Have it flatbedded to the dealer

E ... Drove until additional symptoms made you too concerned to drive further ... Had it flatbedded to the dealer

F ... Drove home ... Had it flatbedded to the dealer

G ... Drove directly to the dealer

6a .. Any other comments regarding the above:

_______________________________________


(7) _____ DRIVING STYLE ... Is your driving style typically:

A ... Gentle

B ... Moderate

C ... Moderate and sometimes aggressive

D ... Aggressive and sometimes moderate

E ... Aggressive


(8) ______ DEALER RESPONSE ... What did your dealer tell you when the car was brought in:

A ... Parts are backorded. Car should be ready within ONE WEEK. The dealer provided a loaner car.

B ... Parts are backorded. Car should be ready within ONE WEEK. No loaner provided.

C ... Parts are backordered. Car should be ready within TWO WEEKS. The dealer provided a loaner car.

D ... Parts are backordered. Car should be ready within TWO WEEKS. No loaner provided.

E ... Parts are backordered. Car should be ready within THREE WEEKS. The dealer provided a loaner car.

F ... Parts are backordered. Car should be ready within THREE WEEKS. No loaner provided.

G ... Other ... Describe ____________________


(11) - LOCATION ... Geographically, where did the failure occur (Closest major city and State or Province):

1st _______________________________________

2nd _______________________________________

3rd _______________________________________

4th _______________________________________


(12) - MILEAGE ... What was the approximate mileage on your car when your coil failure occurred.

1st _______________________________________

2nd _______________________________________

3rd _______________________________________

4th _______________________________________


(13) - WHEN ... In what 'month' and 'year' did this failure occur:

1st _______________________________________

2nd _______________________________________

3rd _______________________________________

4th _______________________________________


(14) - CAR BUILD DATE ... When was your car built (month/year) ... (Look inside your driver door pillar for build date).
Write the date or write, "Don't have access to the car".

___________________________________________


(15 ______ FOLLOW-UP ... Do you plan to post when you get your car back and tell us what the dealer did.
on this survey:

A ... Yes

B ... No

C ... I'll try to remember to do so


(17) - VENTING AND CUSSING ... Add any comments below that you'd like to share:

______________________________________________


You can do even more by using the following:

Here's the AudiTalk email address:

auditalk@audi.com

Here's the NHTSA link:

Initial DTM is Gay

SURVEY:

(1) CAR ... Describe your car:

Year 2002

Engine type 1.8T

Auto/Manual: CVT

Quattro/FWD FWD


(2) (1st) NUMBER OF FAILURES ... Is this survey for your:

A ... 1st. Coil failure

B ... 2nd. Coil failure

C ... 3rd. Coil failure

D ... 4th. Coil failure


(3) 1st (A) 2nd 3rd _____ 4th _____ EXPERIENCE ... Other than shaking, vibration, rough idle, and flashing
engine warning light did you experience:

A ... Minor loss of power

B ... Moderate loss of power

C ... Major loss of power

D ... Total loss of power

E ... Didn't try to drive it

3a .. Do you have any other comments regarding the symptoms you experienced:

_______________________________


(4) 1st (C) 2nd _____ 3rd _____ 4th _____ WHEN FIRST NOTICED ... Did you first notice the problem:

A ... Upon starting your car

B ... After starting your car but before driving away

C ... Within 5 minutes of starting your car and driving away

D ... On the road - Inconvenience but not hazardous

E ... On the road - Hazardous situation - Traffic

F ... On the road - Hazardous situation - Weather

G ... On the road - Hazardous situation - Bad place to be stranded

4a .. Do you have any additional comments regarding the above:

_______________________________


(5) 1st (C) 2nd _____ 3rd _____ 4th _____ WEATHER ... Was the weather:

A ... Hot

B ... Mild

C ... Cold - Above Freezing

D ... Cold - Below Freezing

5a .. Do you have any other comments regarding the weather (snow, rain, sleet, etc):

________________________________


(6) 1st (6a) 2nd _____ 3rd _____ 4th _____ AFTER THE FAILURE OCCURRED ... Once you noticed this problem
with your car what did you do:

A ... Turned off the ignition ... Had it flatbedded to the dealer

B ... Pulled to the side of the road ... had it flatbedded to the dealer

C ... Drove to a safe parking spot ... Had it flatbedded to the dealer

D ... Drove until you felt you were a traffic hazard and concerned for your safety ... Have it flatbedded to the dealer

E ... Drove until additional symptoms made you too concerned to drive further ... Had it flatbedded to the dealer

F ... Drove home ... Had it flatbedded to the dealer

G ... Drove directly to the dealer

6a .. Any other comments regarding the above:
***drove back to the office and called roadside assistance
_______________________________________


(7) (B) DRIVING STYLE ... Is your driving style typically:

A ... Gentle

B ... Moderate

C ... Moderate and sometimes aggressive

D ... Aggressive and sometimes moderate

E ... Aggressive


(8) (G) DEALER RESPONSE ... What did your dealer tell you when the car was brought in:

A ... Parts are backorded. Car should be ready within ONE WEEK. The dealer provided a loaner car.

B ... Parts are backorded. Car should be ready within ONE WEEK. No loaner provided.

C ... Parts are backordered. Car should be ready within TWO WEEKS. The dealer provided a loaner car.

D ... Parts are backordered. Car should be ready within TWO WEEKS. No loaner provided.

E ... Parts are backordered. Car should be ready within THREE WEEKS. The dealer provided a loaner car.

F ... Parts are backordered. Car should be ready within THREE WEEKS. No loaner provided.

G ... Other ... Describe ***parts will be ordered and the car will be ready in 3 to four days


(11) - LOCATION ... Geographically, where did the failure occur (Closest major city and State or Province):

1st Gardena, Ca

2nd _______________________________________

3rd _______________________________________

4th _______________________________________


(12) - MILEAGE ... What was the approximate mileage on your car when your coil failure occurred.

1st 44,000

2nd _______________________________________

3rd _______________________________________

4th _______________________________________


(13) - WHEN ... In what 'month' and 'year' did this failure occur:

1st December 2002

2nd _______________________________________

3rd _______________________________________

4th _______________________________________


(14) - CAR BUILD DATE ... When was your car built (month/year) ... (Look inside your driver door pillar for build date).
Write the date or write, "Don't have access to the car".

***no access to the car right now


(15 (A) FOLLOW-UP ... Do you plan to post when you get your car back and tell us what the dealer did.
on this survey:

A ... Yes

B ... No

C ... I'll try to remember to do so


(17) - VENTING AND CUSSING ... Add any comments below that you'd like to share:

Already posted it!!!

Initial DTM is Gay

service writer is looking looking to hopefully replace all four coils..im keeping my fingers crossed

PlacitasNM (aka Ken)

Got it ... Logged it ... Thanks hiyld!

ECUAJEY

SURVEY:

(1) CAR ... Describe your car:

Year 2002

Engine type 1.8T___

Auto/Manual Manual_

Quattro/FWD Quattro


(2) (A) NUMBER OF FAILURES ... Is this survey for your:

A ... 1st. Coil failure

B ... 2nd. Coil failure

C ... 3rd. Coil failure

D ... 4th. Coil failure


(3) 1st(B) _____ 2nd _____ 3rd _____ 4th _____ EXPERIENCE ... Other than shaking, vibration, rough idle, and flashing
engine warning light did you experience:

A ... Minor loss of power

B ... Moderate loss of power

C ... Major loss of power

D ... Total loss of power

E ... Didn't try to drive it

3a .. Do you have any other comments regarding the symptoms you experienced:

_______________________________


(4) 1st (A)__ 2nd _____ 3rd _____ 4th _____ WHEN FIRST NOTICED ... Did you first notice the problem:

A ... Upon starting your car

B ... After starting your car but before driving away

C ... Within 5 minutes of starting your car and driving away

D ... On the road - Inconvenience but not hazardous

E ... On the road - Hazardous situation - Traffic

F ... On the road - Hazardous situation - Weather

G ... On the road - Hazardous situation - Bad place to be stranded

4a .. Do you have any additional comments regarding the above:

_______________________________


(5) 1st (C)__ 2nd _____ 3rd _____ 4th _____ WEATHER ... Was the weather:

A ... Hot

B ... Mild

C ... Cold - Above Freezing

D ... Cold - Below Freezing

5a .. Do you have any other comments regarding the weather (snow, rain, sleet, etc):

________________________________


(6) 1st (G)__ 2nd _____ 3rd _____ 4th _____ AFTER THE FAILURE OCCURRED ... Once you noticed this problem
with your car what did you do:

A ... Turned off the ignition ... Had it flatbedded to the dealer

B ... Pulled to the side of the road ... had it flatbedded to the dealer

C ... Drove to a safe parking spot ... Had it flatbedded to the dealer

D ... Drove until you felt you were a traffic hazard and concerned for your safety ... Have it flatbedded to the dealer

E ... Drove until additional symptoms made you too concerned to drive further ... Had it flatbedded to the dealer

F ... Drove home ... Had it flatbedded to the dealer

G ... Drove directly to the dealer

6a .. Any other comments regarding the above:

_______________________________________


(7) (C)__ DRIVING STYLE ... Is your driving style typically:

A ... Gentle

B ... Moderate

C ... Moderate and sometimes aggressive

D ... Aggressive and sometimes moderate

E ... Aggressive


(8) (C)___ DEALER RESPONSE ... What did your dealer tell you when the car was brought in:

A ... Parts are backorded. Car should be ready within ONE WEEK. The dealer provided a loaner car.

B ... Parts are backorded. Car should be ready within ONE WEEK. No loaner provided.

C ... Parts are backordered. Car should be ready within TWO WEEKS. The dealer provided a loaner car.

D ... Parts are backordered. Car should be ready within TWO WEEKS. No loaner provided.

E ... Parts are backordered. Car should be ready within THREE WEEKS. The dealer provided a loaner car.

F ... Parts are backordered. Car should be ready within THREE WEEKS. No loaner provided.

G ... Other ... Describe ____________________


(11) - LOCATION ... Geographically, where did the failure occur (Closest major city and State or Province):

1st Washington, DC___________________

2nd _______________________________________

3rd _______________________________________

4th _______________________________________


(12) - MILEAGE ... What was the approximate mileage on your car when your coil failure occurred.

1st 27,000_________________________________

2nd _______________________________________

3rd _______________________________________

4th _______________________________________


(13) - WHEN ... In what 'month' and 'year' did this failure occur:

1st October 31, 2002_______________________

2nd _______________________________________

3rd _______________________________________

4th _______________________________________


(14) - CAR BUILD DATE ... When was your car built (month/year) ... (Look inside your driver door pillar for build date).
Write the date or write, "Don't have access to the car".

Don't Have Access To car______


(15 (A)__ FOLLOW-UP ... Do you plan to post when you get your car back and tell us what the dealer did.
on this survey:

A ... Yes

B ... No

C ... I'll try to remember to do so


(17) - VENTING AND CUSSING ... Add any comments below that you'd like to share:

The Dealer was great in my opinion. Although it took 6 weeks, he did keep me informed every step of the way..