quattrothatcould

Yeah shes dirty, filthy really, and it took a while before she started up and stayed on, but I have my baby back!!! So now its on to the complaint letter to AoA. Please post your realistic suggestions as to what I should say in it. And heres a brief recap of the problem.

3 weeks ago my axle half shaft broke and I had the car towed to my dealership.

The service manager was a compelte dcik (I won't mention that in the letter) and blamed the break on half a dozen things, none of them directly pointing to the failure (i.e. aftermarket sways, OEM sport suspension, etc). He never physically linked the failure to some "mod" I did to the car.

He treated everyone who called him like ****, which really isn't fair as 95% of the time we were respectful and curteous.

Um..it took 3 weeks and I only got a loaner car after they ordered the wrong part.

They did agree to split 50/50 after a while, but then reported on the service sheet thingy they give you that, "Customer was unhappy with the 50/50 split." To me, splitting 50/50 kind of implies that they know that this should be a warranty item.

I'm sure theres more but I think thats enough info for now. TIA for your help; I hope to get the letter drafted up soon. Also, if you guys have had similar experiences, please either post them, or if you would rather email thats fine, but I would like to know how you guys went about this problem. TIA

MB The Body

it's a weird situation. If it was your fault they would not have offered that split.