Mobilehavoc

In all the years I've had cars or friends/family have had cars, I don't remember ever contacting the car company directly for any reason. Since I've had my A4, I've contacted Audi Customer Care via a form on their website and been very impressed with their response. Here are the two times:
- Early this week sent a complaint about a specific a-hole dealer my friend and I ran into when trying to test drive Q5 and A6 3.0T. 3 hours after hitting submit on form, got a call from a nice lady in Audi CC apologizing and stating that the complaint had been sent to Audi Corporate and the GM for the dealer.
- Yesterday, sent a query to confirm whether the AMI iPod cable is supposed to come with the car and that I was told otherwise, making me purchase a $70 cable for no reason. 2 hours later, got a call from another nice lady at Audi CC apologizing and they offered me a full refund on the cost of the AMI cable. I just faxed them the CC receipt and invoice so we'll see how long it takes.

In the end, I am more than impressed at the prompt response and resolution of items like these. I always thought these things go into a bulk inbox somewhere and you never hear from them - I was definitely not expecting this kind of response.

The problem for Audi is that now I know, I'll be using it quite often

Blake P

But instead, I received a new cable in the mail. Better than nothing, I suppose!

Mobilehavoc

WTF? I better not get another cable, that'd be useless. I'll make sure I get a refund

73CalBear

My email to Audi is now 48 hours old with no response so you are doing good

Mobilehavoc

What did you write to them about?

73CalBear

had another question about supplier discount program and the A5.

Mobilehavoc

Update: Got my check for $70 in the mail yesterday from AOA! Very happy!

Blake P

Lucky! Thumbs up for AoA