cocoa409

I'm looking at the TSB
A4 2009 9a04334-9a243268
A4 2010 aa003650-aa027812
an000217-an024840
A5 2010 aa000475-aa030526
A5 cabrio an004797-an007225
Mine's been in the shop 2 weeks, repair bill approaching $3,000 out of warranty. The TSB is dated 7-5-2011 with revision August 3. This means that they've known about the problem for months and haven't notified owners that there's a bomb ticking in their engine.


Talked to a mechanic buddy, they have a new design in the 2.0TFSI. Requires special tools only available from AoA to pull the valve cover, so no one outside of a dealer can crack it at this point to repair. Sounds like a revenue enhancing move for the dealers. I've been a 15 year A4 driver, 3 cars since 1997 and have helped sell several via referrals. This will sorely test whether I can continue on with a company that treats customers this way.

Get this page 8 of 10 in Bold lettering. "If the vehicle is outside of the specified warrant period, the customer has the option to pay for the repair."

If they had notified me that there was a grenade with the pin pulled in my engine waiting to go off, I would have beat feet to the dealer to get it done for $400. Would have been happy to do it and would have thought they are really on top of the customer service you should expect from a premium company and dealer.

I could be treated like this at a Chrysler dealer with a lower shop rate....

I asked for the CSA to save the parts. Let's see if I get them back.