Mobile App?
#191
AudiWorld Member
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That literally tells us how many of their customers actually use the service. Even they don't care that the system is basically broken for past several weeks. If the business depended on these services, they would hurry up.
#193
#194
AudiWorld Member
Thread Starter
#196
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i did create a new myaudi account today with a new email, dealer is activating the audi connect contract tomorrow so i can reset the key user. guess we’ll see if that does anything.
#197
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my 6 month trial expires today. i may let it lapse and then signup again tomorrow to see if that forces something to reset.
#198
AudiWorld Member
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Earlier this morning, I completed a series of tests in my car to see if I could determine the cause of my MyAudi app sync issues (support has been useless in this latest case that's been open a month). Every time I've logged into Connect services in the MMI, I've always used the connect PIN and that has always worked fine to enable the connect sync services. This morning, I logged out and attempted to login using my Connect username and password and it kept telling me that my password was incorrect! This is despite the fact that I could login to all of the Audi websites/services using the same password and this includes the Audi Connect website. Additionally, this whole time, I couldn't sync the status of my car via the website either even though I could login without issue.
I then reset my password on the following sites and bam, I can now sync using both the MyAudi app and the website:https://www.audiusa.com/
https://my.audi.com/
https://myaudiconnect.com/
They clearly have some sort of intermittent backend issue that didn't sync my password during the last password change I made.
I then reset my password on the following sites and bam, I can now sync using both the MyAudi app and the website:https://www.audiusa.com/
https://my.audi.com/
https://myaudiconnect.com/
They clearly have some sort of intermittent backend issue that didn't sync my password during the last password change I made.
#199