Protium19

Sorry about the location, I thought I included it in the initial post. I live in Colorado. Looks like here it applies after the fourth attempt to repair. I'll just wait and see what they say on Thursday.

snagitseven

Here's my take after living in CO for 28 years and rereading the Colorado Lemon law statutes.

As you already know, among other requirements, the CO lemon law requires that there be 4 or more unsuccessful attempts at repair or 30 cumulative days out of service before a consumer would qualify.

As this is the 4th attempt, if the dealer and Audi can resolve the issue, including replacing the transmission, software update or other repair, as you know, you would not be qualified under CO statute for a replacement or refund. If, after this next attempt, they cannot resolve the issue then, following the process stated in the statute, you would have standing to proceed per the notification rules to invoke the lemon law.

Bottom line, even though you may not like it, a new transmission would close the door to the lemon law if it solved the problem as in any other repair.

As to the dents you mentioned, they would not be a factor in the lemon law as they don't impair the use of the vehicle. The issue would depend on what was agreed to with the dealer upon purchase and absent any written exclusion to a satisfactory repair, it would be actionable by you if they failed to honor a suitable repair of the dents. In other words, you could place pressure on them with Audi to make it right or take them to court.

I wish you the best and hope you can resolve your issues and finally enjoy the car. It really is a great vehicle.

Just curious, who is your dealer?

http://www.colorado.gov/cs/Satellite...&ssbinary=true

MileHighJC

Im also interested in who the dealer is - I live in CO as well. I live in Longmont, but purchased the car in Denver (long story). The dealer I bought from seems to have a great service reputation, and Im planning on taking the car to them for service (5K coming up in a couple of months at this rate).

Hope you come to a rapid and satisfactory resolution - its really unfortunate to not be enjoying the car to its fullest...

Protium19

The dealer was Stammler Audi of Boulder

mwar99

Sorry missed that in your first post - read it too quickly...

snagitseven

Not familiar with them. When I lived in CO, I purchased two Audis from McDonald Automotive Group in Littleton. They were very good at taking care of my cars.

Tucker74

A couple of more tips based on my experience, again, of having successfully had Audi replace my C6 with a C7.

The Better Business Bureau through their BBB Auto Line program offers dispute resolution through most states including Colorado with certain manufacturers including Audi. I would contact the BBB immediately. They were helpful in getting my claim resolved.

As I mentioned before, I found Audi USA very responsive and you should contact them directly if you haven't done so. Remember, it's ultimately Audi USA and not your dealer who makes the call on a buy-back or replacement.

MileHighJC

PM sent

Protium19

Update on this:

Dealer is ordering and shipping a brand new controller from Audi that will be ready to re-program and install tomorrow. AOA stated that this will hopefully solve the issue.

Hopefully this is the end of this and I can close this out. I guess I will find out tomorrow.

snagitseven

Even if it does solve the problem, call AOA and ask for compensation. Escalate if necessary. It happens. Trust me. Been there, done that.