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IOS 9 and MMI lost connection

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Old 09-28-2015, 11:25 AM
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Originally Posted by John Simcox
Have you checked that you have not got the phone connected for audio via Bluetooth as well as AMI. Go to the connected device menu in Phone/settings and make sure the phone is not connected as an audio device (i.e. Handsfree only)
Yes, I switched Bluetooth off to check. Still got the problem
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Old 09-28-2015, 01:25 PM
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Originally Posted by dazontheweb
Yes, I switched Bluetooth off to check. Still got the problem
Just to clarify, I believe John said to make sure Bluetooth Audio is switched off, not Bluetooth phone. You can't have the AMI connected and Bluetooth Audio enabled in the MMI at the same time for a device.
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Old 09-28-2015, 02:02 PM
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Originally Posted by snagitseven
Just to clarify, I believe John said to make sure Bluetooth Audio is switched off, not Bluetooth phone. You can't have the AMI connected and Bluetooth Audio enabled in the MMI at the same time for a device.
Sorry, yes I have Bluetooth audio off. Connection through the cable still cuts out every 15 seconds. Also tried with Bluetooth completely off.
The problem is definitely with the IPhone 6s as my wife's iPhone 5 works fine.
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Old 09-28-2015, 02:05 PM
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Have you tried rebooting the MMI and a hard restart of the phone? Sometimes this can clear up glitches and you might get lucky.
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Old 09-28-2015, 02:09 PM
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Originally Posted by snagitseven
Have you tried rebooting the MMI and a hard restart of the phone? Sometimes this can clear up glitches and you might get lucky.
Ok I will give it a try and let you know how I get on.

Thanks for your help
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Old 09-29-2015, 12:03 AM
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Originally Posted by dazontheweb
Ok I will give it a try and let you know how I get on.

Thanks for your help
also does the 6S work OK playing music when not connected to the AMI? From what you say and others experiences it sounds like there is a fault with the phone
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Old 09-29-2015, 09:03 AM
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Originally Posted by John Simcox
also does the 6S work OK playing music when not connected to the AMI? From what you say and others experiences it sounds like there is a fault with the phone
I rebooted the MMI and the iPhone but still have the problem. The AMI cable does not appear to be compatible with an IPhone 6s.

As for Bluetooth, when I allow audio, I haven't had any issues yet.

Darren
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Old 09-29-2015, 01:23 PM
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Originally Posted by dazontheweb
I rebooted the MMI and the iPhone but still have the problem. The AMI cable does not appear to be compatible with an IPhone 6s.

As for Bluetooth, when I allow audio, I haven't had any issues yet.

Darren
Does the cable have a yellow or green collar?
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Old 09-29-2015, 11:00 PM
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Originally Posted by John Simcox
Does the cable have a yellow or green collar?
It is yellow
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Old 09-30-2015, 01:43 AM
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OK so that is the current latest cable. Others here and on other boards are seem to be using the 6S without issue so it points to either a faulty cable or a faulty phone
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