Originally Posted by HillyG

So after taking my car to Keyes Audi four times, which was added up to eight days, and them not being able to diagnose the squeaking/thumping noises, I finally took my A6 to the dealership in Pasadena. Again they had someone ride along to listen to the noise, which he heard within the first :15 of the ride. The next day they called and said it was fixed. Of course I was weary of believing them. I picked up the vehicle and it was fixed! No noises. They gave me an invoice that listed all the steps they took to figure it out. Basically they ended up taking apart part of the suspension, which I thought was the problem all along, and torqued the sway bars, cleaned sway bar bushings, and torqued sway bar links. So apparently they were loose on the right side of the car and that was what was causing the noises. I called the service manager at the original dealership and had a long talk with him. I also complained to Audi of America about it. They are suppose to call me back early next week. I'm just very frustrated that one dealership had my car eight days and couldn't figure it out, yet another dealership had it fixed in one day!

Originally Posted by HillyG

So after taking my car to Keyes Audi four times, which was added up to eight days, and them not being able to diagnose the squeaking/thumping noises, I finally took my A6 to the dealership in Pasadena. Again they had someone ride along to listen to the noise, which he heard within the first :15 of the ride. The next day they called and said it was fixed. Of course I was weary of believing them. I picked up the vehicle and it was fixed! No noises. They gave me an invoice that listed all the steps they took to figure it out. Basically they ended up taking apart part of the suspension, which I thought was the problem all along, and torqued the sway bars, cleaned sway bar bushings, and torqued sway bar links. So apparently they were loose on the right side of the car and that was what was causing the noises. I called the service manager at the original dealership and had a long talk with him. I also complained to Audi of America about it. They are suppose to call me back early next week. I'm just very frustrated that one dealership had my car eight days and couldn't figure it out, yet another dealership had it fixed in one day!