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Radio Volume Randomly Goes to Zero When Starting Car

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Old 10-02-2016, 10:20 AM
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Default Radio Volume Randomly Goes to Zero When Starting Car

When I shut down the car and restart it later, the radio volume is at Zero. It’s not muted, it’s at zero and will stay that way until I turn it up.

The dealer answer was to hand me a TSB that says this is normal so that the radio doesn’t blast and startle me when I restart the car. (I assume this saves on upholstery cleaning.) The TSB also indicates that it just lowers the volume (not zero it) and then returns it to the shut-off level quickly. That’s not what happens. It goes to zero and stays there. Sometimes it operates as the TSB describes. It’s all random.

Has anyone experienced this and found a fix?
Old 10-02-2016, 11:10 AM
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I thought there was a setting in the MMI to change that default value. I may be wrong though......
Old 10-02-2016, 11:58 AM
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I hate the fact that when I start the car, the radio ALWAYS comes on. If I want the radio on, I'll turn it on.
Old 10-02-2016, 12:27 PM
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Originally Posted by dudley@07726
I hate the fact that when I start the car, the radio ALWAYS comes on. If I want the radio on, I'll turn it on.
I was astounded when I found out there is no way to actually turn it off. Who woulda thunk??
Old 10-02-2016, 12:33 PM
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Originally Posted by radarguy
When I shut down the car and restart it later, the radio volume is at Zero. It’s not muted, it’s at zero and will stay that way until I turn it up.

The dealer answer was to hand me a TSB that says this is normal so that the radio doesn’t blast and startle me when I restart the car. (I assume this saves on upholstery cleaning.) The TSB also indicates that it just lowers the volume (not zero it) and then returns it to the shut-off level quickly. That’s not what happens. It goes to zero and stays there. Sometimes it operates as the TSB describes. It’s all random.

Has anyone experienced this and found a fix?
Haven't found a fix, but ours does the same...oddly, it also is not consistent, but no know variables to predict it's behavior. We just chalked it up among some other temperamental technology in this car. With our car being recoded to keep Auto Start/Stop permanently off, I'm not interested in a reflash. We are just living with it.
Old 10-02-2016, 03:12 PM
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Originally Posted by DanfZX14
I thought there was a setting in the MMI to change that default value. I may be wrong though......
You can set a MAX volume in the MMI, but that doesn't affect the condition that I'm talking about.
--------------
Originally Posted by dudley@07726
I hate the fact that when I start the car, the radio ALWAYS comes on. If I want the radio on, I'll turn it on.
Yes, that's another goofy thing. If you have it muted when you turn the car off, the radio still comes on when the car is turned on again. Albeit it's at a lower volume, but it does come on and you have to mute it again.

--------------

Originally Posted by Sportstick
Haven't found a fix, but ours does the same...oddly, it also is not consistent, but no know variables to predict it's behavior. We just chalked it up among some other temperamental technology in this car. With our car being recoded to keep Auto Start/Stop permanently off, I'm not interested in a reflash. We are just living with it.
I'm pretty sure that we'll just have to live with it too. I find that most of the electronics on this car are not well thought out. But, it sure is satisfying to drive.
Old 10-02-2016, 03:27 PM
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Originally Posted by DanfZX14
I was astounded when I found out there is no way to actually turn it off. Who woulda thunk??
It is as stupid as BMW not having an off button for climate control. If it is a high setting (for example level 5), you have to hit the fan lower button 5 times to shut it off. An absolutely stupid design.
Old 10-02-2016, 03:28 PM
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Originally Posted by radarguy
I'm pretty sure that we'll just have to live with it too. I find that most of the electronics on this car are not well thought out. But, it sure is satisfying to drive.
Perfectly put and almost the identical words which my wife has uttered about this/her car. BTW, she named it "Prince", as it decides how to behave (electronically) seemingly on a whim.
Old 10-03-2016, 02:55 AM
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Originally Posted by radarguy
When I shut down the car and restart it later, the radio volume is at Zero. It’s not muted, it’s at zero and will stay that way until I turn it up.

The dealer answer was to hand me a TSB that says this is normal so that the radio doesn’t blast and startle me when I restart the car. (I assume this saves on upholstery cleaning.) The TSB also indicates that it just lowers the volume (not zero it) and then returns it to the shut-off level quickly. That’s not what happens. It goes to zero and stays there. Sometimes it operates as the TSB describes. It’s all random.

Has anyone experienced this and found a fix?
Very frustrating indeed. I think I have figured it out.

I have found that, if after starting the car, I wait until the MMI boots up and radio begins to play, that the volume is indeed there and at the same level (I believe) as when I last shut off the car. However, if, after starting the car and while the MMI is booting up, I immediately put the car into reverse, the radio is silent. It's a slight software glitch. If you wait until the MMI boots up and the radio begins to play, and then shift into reverse, all is well (from there the radio volume ducks according to the setting in your MMI to allow for back up sensor volume). Hope this is the same in your MY 2016. Let me know.
Old 10-03-2016, 06:19 AM
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This feature seems to be a 2016+ issue. Prior years have a default adjustment in the green hidden menu for startup volume.


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