Tri

As mentioned in previous posts, the left side of my hood rattles. The soonest Carlsen Audi can schedule me to have it looked at is Aug. 9th, with no loaner. How suckie is that?

Style12v

sounds like the dealership service is bad, not audi service in general

INTENDED Acceleration

As the vehicles have quickly become more popular, dealers have not been able to keep up in the service area. It is realistic to assume that it will take a longer period of time for dealers to be willing to make the investment in service facilities, personnel, and equipment necessary to meet the demand. They will want to be conservative and make sure the surge in sales is not just a bubble.

Wireless

See George DeMeur(sp?), the service manager. Just don't get in a fight about rental cars, he is not yet of the mindset of their new Dealer Manager who is working to make sure rentals are available for all.

Service was great (did my 10k there), as well at Diablo Audi in Concord (5k)

After Carlsen quoted me a MONTH for either of their day or night shifts, plus some bad stuff from a friend with an S4, I'll be avoiding their service department.

Tri

Can I bring the car to another dealer, i.e. Rector to have them work on this warrantee issue? is it ethical since I did not buy the car from there?

Thanks

Tri

A8 L Sport 20

Newport Beach Audi has been awesome - but they are the only one I've had good luck with

Bollinger

George DeMars. And keep it under your hat a little, eh? Not every customer can go to him so lets keep this our little secret. I've already had two people say "why don't you go next" to me and pass me on to someone else (Wolfgang) to wait for George.

TXurS6

The dealer that performs the service gets paid by Audi so technically it doesn't matter who you get warranty service from.

April

is that the dealer you purchased the car from may provide a loaner car ( especially an Audi ), while those from whom you did not purchase the car from, will not.

FastFreddie

I've had less luck with Newport Beach Audi. It seems like since the A4 is the cheapest car they sell (vs. the Bentleys, Porsches, and Rolls) you get the worst service. I had 3 different warranty related problems that they were unable to solve. And when they replaced the ECU they created another rattle.

I took the car to Commonwealth VW in Santa Ana and they fixed all the above issues.

FF