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3G MMI still functions, but no sound

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Old 02-12-2016, 09:12 AM
  #1  
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Default 3G MMI still functions, but no sound

Hi folks,
Here's my problem-
I have a 2010 A6 avant, and my car isn't playing any audio through the speakers.
Initially, my satellite radio started failing intermittently. I would be unable to select the satellite radio from the mmi sometimes, and other times it would work fine. Eventually the satellite radio function stopped working all together.
So I went for a few months of listening to the regular AM/Fm radio, or streaming BT audio through "tune-to-air". That was working fine. Navi worked fine, and so did BT phone connection.
About 2 weeks ago I lost all audio, and it hasn't come back. The navi still works, but no audible directions, BT connects to phone and can make calls, but no audio either. Sat radio still doesn't show up as an option. It doesn't even list a receiver # for the satellite receiver.
I replaced the battery tonight and coded it w/ VCDS, it seems to be fine.
I haven't reset the date and time yet in the car. Would that be the reason for the weird dates on the fault codes?
My scan is below. Any thoughts on steps to isolate and correct the audio issue?
Thanks in advance,
Jason


Thursday,11,February,2016,17:55:49:02087
VCDS -- Windows Based VAG/VAS Emulator Running on Windows 7 x64
VCDS Version: 15.7.3.0 (x64)
Data version: 20151216
Ross-Tech: Home


VIN: WAU4GBFB1AN069945 License Plate:
Mileage: 134460km-83549mi Repair Order: after reset



--------------------------------------------------------------------------------
--------------------------------------------------------------------------------


Chassis Type: FB (4F0)
Scan: 01 02 03 05 08 09 0E 15 16 17 19 36 3C 42 46 47 4C 4F 52 53
55 56 5F 62 6C 6D 72

VIN: WAU4GBFB1AN069945 Mileage: 134460km-83549miles

01-Engine -- Status: Malfunction 0010
02-Auto Trans -- Status: OK 0000
03-ABS Brakes -- Status: Malfunction 0010
04-Steering Angle -- Status: OK 0000
05-Acc/Start Auth. -- Status: OK 0000
08-Auto HVAC -- Status: OK 0000
09-Cent. Elect. -- Status: OK 0000
0E-Media Player 1 -- Status: OK 0000
15-Airbags -- Status: OK 0000
16-Steering wheel -- Status: OK 0000
17-Instruments -- Status: OK 0000
19-CAN Gateway -- Status: Malfunction 0010
36-Seat Mem. Drvr -- Status: OK 0000
3C-Lane Change -- Status: OK 0000
42-Door Elect, Driver -- Status: OK 0000
46-Central Conv. -- Status: OK 0000
47-Sound System -- Status: Cannot be reached 1100
4C-Tire Pressure II -- Status: Malfunction 0010
4F-Centr. Electr. II -- Status: OK 0000
52-Door Elect, Pass. -- Status: OK 0000
53-Parking Brake -- Status: OK 0000
55-Headlight Range -- Status: OK 0000
56-Radio -- Status: Malfunction 0010
5F-Information Electr. -- Status: Malfunction 0010
62-Door, Rear Left -- Status: OK 0000
6C-Back-up Cam. -- Status: OK 0000
6D-Trunk Elect. -- Status: OK 0000
72-Door, Rear Right -- Status: OK 0000

-------------------------------------------------------------------------------
Address 01: Engine (CCA) Labels: None
Part No SW: 4F1 910 551 D HW: 4F1 907 551
Component: 3.0l V6 TFSI 0020
Revision: --H06--- Serial number:
Coding: 010D000A190F0120
Shop #: WSC 02325 785 00200
VCID: 2447DA82E7D3D81E35-8070

1 Fault Found:
053271 - Please Check Fault Codes in Control Module for ABS Brakes
U1017 - 000 - - Intermittent
Freeze Frame:
Fault Status: 00101000
Fault Priority: 1
Fault Frequency: 1
Reset counter: 255
Mileage: 134458 km
Time Indication: 0
Date: 2009.10.12
Time: 01:26:03

Freeze Frame:
RPM: 1056 /min
Mass Air / Rev.: 98.1 mg/str
Temperature: 69.0°C
Bin. Bits: 00000010
Load: 5.1 %
Speed: 0.0 km/h

Readiness: 0000 0000

-------------------------------------------------------------------------------
Address 02: Auto Trans Labels: 09L-927-760.lbl
Part No SW: 4F9 910 156 A HW: 09L 927 156 C
Component: AG6 09L 3,0TFSI USA 0020
Revision: --H05--- Serial number: 4559177
Coding: 0000002
Shop #: WSC 02325 785 00200
VCID: 2A5B34BA85F70E6E0F-807E

No fault code found.

-------------------------------------------------------------------------------
Address 03: ABS Brakes Labels: 4F0-910-517.lbl
Part No SW: 4F0 910 517 AL HW: 4F0 614 517 BA
Component: ESP8 quattro H03 0060
Revision: 00000000 Serial number: 00000000000000
Coding: 0020921
Shop #: WSC 02325 785 00200
VCID: 6ED3F8AA799F224E93-803A

1 Fault Found:
01826 - Sensor for Steering Angle (G85); Supply Voltage Terminal 30
000 - - - Intermittent
Freeze Frame:
Fault Status: 00100000
Fault Priority: 3
Fault Frequency: 1
Reset counter: 151
Mileage: 134458 km
Time Indication: 0
Date: 2009.10.12
Time: 01:26:03

Freeze Frame:
Hex Value: 0x00C0
Hex Value: 0x42A2
Hex Value: 0x0024
Hex Value: 0x0193
Hex Value: 0x00FF


-------------------------------------------------------------------------------
Address 05: Acc/Start Auth. Labels: 4F0-910-852.clb
Part No SW: 4F0 910 852 B HW: 4F0 905 852 E
Component: FBSAUDIC6 ELV H05 0100
Revision: 00H05000 Serial number: 10602501535541
Coding: 0000135
Shop #: WSC 02323 785 00200
VCID: 2541C786ECE9211622-8070

Subsystem 1 - Part No: 4F0 910 132 L
Component: FBSAUDIC6 EZS H03 0020

Subsystem 2 - Part No: 4F0 910 335 B
Component: FBSAUDIC6 KSG H03 0020

Subsystem 3 - Part No: 4F0 910 220 G
Component: FBSAUDIC6 IDG H01 0053

No fault code found.

-------------------------------------------------------------------------------
Address 08: Auto HVAC Labels: 4F0-910-043.lbl
Part No SW: 4F0 910 043 B HW: 4F1 820 043 AL
Component: KLIMABETAETIGUNGH30 0080
Revision: 00000075 Serial number: 00000030524601
Coding: 0524582
Shop #: WSC 02325 785 00200
VCID: 1D31EF66C4B9E9D67A-8048

No fault code found.

-------------------------------------------------------------------------------
Address 09: Cent. Elect. Labels: 4F0-910-279.lbl
Part No SW: 4F0 910 279 M HW: 4F0 907 279 A
Component: ILM Fahrer H22 0320
Revision: 00000000 Serial number: 4F0907279
Coding: 0139123
Shop #: WSC 02335 785 00200
VCID: 336529DE523D4FA6BC-8066

Subsystem 1 - Part No: 4F1 910 113 D Labels: 1KX-955-119.CLB
Component: Wischer AudiC6 H10 0040
Coding: 00056595
Shop #: WSC 02335

Subsystem 2 - Part No: 8K0 910 557 Labels: 8K0-955-559.CLB
Component: REGENLICHTSENSORH04 0003
Coding: 00146221
Shop #: WSC 02335

No fault code found.

-------------------------------------------------------------------------------
Address 0E: Media Player 1 (R41) Labels: 4E0-910-111.lbl
Part No SW: 4F0 035 110 A HW: 4F0 035 110
Component: CDC-MP3-Alp H44 0140
Revision: AA001001
VCID: 1521F746FC89B196B2-8040

No fault code found.

-------------------------------------------------------------------------------
Address 15: Airbags (J234) Labels: 4F0-910-655-10.clb
Part No SW: 4F0 910 655 R HW: 4F0 959 655 H
Component: Airbag AU1042 H06 0160
Revision: -------- Serial number: 003FA0016V1O
Coding: 303142373034303030324A55304C34463053
Shop #: WSC 02323 785 00200
ASAM Dataset: EV_Airba10AURB4 001001
ROD: EV_Airba10AURB4.rod
VCID: 366310CA894F5A8E9B-8062

Seat occupied recognition:
Subsystem 1 - Part No SW: 4F0 910 339 B HW: 4F0 959 339 B
Component: BF-Gewichtss. H03 0060
Serial number: 5810000R0000004CAH
Coding: 000000

Crash sensor for side airbag; driver side:
Serial number: 3574SRB40000AD84CB1J

Crash sensor for side airbag; front passenger side:
Serial number: 3584SRB40000ADE491FR

Crash sensor for side airbag; rear; driver side:
Serial number: 3516HRB402HCBBSOQK4E

Crash sensor for side airbag; rear; passenger side:
Serial number: 3526HRB402DCBBSOVRQ2

Crash sensor for front airbag; driver side:
Serial number: 3554NRB4000057306BC/

Crash sensor for front airbag; front passenger side:
Serial number: 3564NRB400005734ACD8

No fault code found.

-------------------------------------------------------------------------------
Address 16: Steering wheel Labels: 4F0-910-549.lbl
Part No SW: 4F0 910 549 A HW: 4F0 953 549 D
Component: J0527 0530
Revision: 00H05000 Serial number: 90026100480274
Coding: 0012142
Shop #: WSC 02323 785 00200
VCID: 275DCD8E96E5330610-8072

Subsystem 1 - Part No: XXXXXXXXXXX
Component: E0221 H02 0100

No fault code found.

-------------------------------------------------------------------------------
Address 17: Instruments (J285) Labels: 4F0-920-xxx-17.clb
Part No SW: 4F0 920 983 H HW: 4F0 920 983 H
Component: KOMBIINSTR. H08 0147
Revision: 00200000 Serial number: DHN43F53A
Coding: 8BD612050B00CF05020201
Shop #: WSC 02391 823 56573
VCID: 316923D668217DB6CE-8064

No fault code found.

-------------------------------------------------------------------------------
Address 19: CAN Gateway (J533) Labels: 4F0-907-468.clb
Part No SW: 4F0 907 468 N HW: 4F0 907 468 G
Component: GW-BEM 5CAN-M H06 0035
Revision: MB200030 Serial number: 3000M102248262
Coding: 000303
Shop #: WSC 02391 823 56573
VCID: 3A7B04FAB557BEEE7F-806E

Subsystem 1 - Part No SW: 8K0 915 181 C HW: 8K0 915 181 C
Component: J367-BDM H07 0125

1 Fault Found:
00463 - Control Module for Digital Sound Package (J525)
004 - No Signal/Communication
Freeze Frame:
Fault Status: 01100100
Fault Priority: 3
Fault Frequency: 1
Reset counter: 111
Mileage: 134458 km
Time Indication: 0
Date: 2009.10.12
Time: 01:22:40

Freeze Frame:
Bin. Bits: 10000
Voltage: 11.50 V
Count: 12
Bin. Bits: 10010


-------------------------------------------------------------------------------
Address 36: Seat Mem. Drvr (J136) Labels: None
Part No SW: 4F0 959 760 C HW: 4F0 959 760 C
Component: MEM-FS H08 0062
Revision: AA000000 Serial number: 00001010081316
Coding: 00581B00004011110000
Shop #: WSC 02391 823 56573
VCID: 316923D668217DB6CE-8064

No fault code found.

-------------------------------------------------------------------------------
Address 3C: Lane Change Labels: None
Part No SW: 4L0 910 566 D HW: 4L0 907 566 B
Component: J0769_SWA_MasterH01 0020
Revision: 00H01000 Serial number: 6PZ 009 014-15
Coding: 0000003
Shop #: WSC 02325 785 00200
VCID: 2F6D25AEBE156B46D8-807A

Subsystem 1 - Part No: 4L0 910 568 D
Component: J0770_SWA_Slave_H01 0020

Subsystem 2 - Serial number: 6PZ 009 014-35

Subsystem 3 - Serial number: 5F03.03.1000H010003CN11035ÿ

Subsystem 4 - Serial number: N11035ÿ

No fault code found.

-------------------------------------------------------------------------------
Address 42: Door Elect, Driver (J386) Labels: 4F0-959-793.clb
Part No SW: 4F0 959 793 R HW: 8K0 959 793 D
Component: TSG FA H11 0250
Revision: Serial number: 0000103113748
Coding: 011F57204E40410001
Shop #: WSC 02391 823 56573
VCID: 4683600AF1AFCA0E0B-8012

No fault code found.

-------------------------------------------------------------------------------
Address 46: Central Conv. Labels: 4F0-910-289.lbl
Part No SW: 4F0 910 289 K HW: 4F0 907 289 K
Component: Komfortgeraet H27 0220
Revision: 02200027 Serial number: 01244221540000
Coding: 7764509
Shop #: WSC 02335 785 00200
VCID: 326B2CDAAD2746AEB7-8066

Subsystem 1 - Part No: 1K0 951 605 C
Component: LIN BACKUP HORN H05 1501

No fault code found.

-------------------------------------------------------------------------------
Address 47: Sound System
Cannot be reached

-------------------------------------------------------------------------------
Address 4C: Tire Pressure II Labels: 4F0-910-274.clb
Part No SW: 4F0 910 274 B HW: 4F0 907 274
Component: J793 RKA+ H02 0110
Revision: 00000815 Serial number: 00008151000281
Coding: 0623301
Shop #: WSC 02323 785 00200
VCID: 2345D99EE2DDDF264C-8076

2 Faults Found:
01316 - ABS Control Module
013 - Check DTC Memory - MIL ON
Freeze Frame:
Fault Status: 11101101
Fault Priority: 3
Fault Frequency: 1
Reset counter: 111
Mileage: 134458 km
Time Indication: 0
Date: 2009.10.12
Time: 01:21:41

Freeze Frame:
Hex Value: 0x0000
Hex Value: 0x0000
Hex Value: 0x0001
Voltage: 11.80 V
Temperature: 23.0°C
(no units): 0.0

00778 - Steering Angle Sensor (G85)
013 - Check DTC Memory - Intermittent
Freeze Frame:
Fault Status: 00101101
Fault Priority: 3
Fault Frequency: 1
Reset counter: 151
Mileage: 134458 km
Time Indication: 0
Date: 2009.10.12
Time: 01:21:40

Freeze Frame:
Hex Value: 0x0000
Hex Value: 0x0000
Hex Value: 0x0001
Voltage: 11.80 V
Temperature: 23.0°C
(no units): 0.0


-------------------------------------------------------------------------------
Address 4F: Centr. Electr. II Labels: 4F0-910-280.lbl
Part No SW: 4F0 910 280 HW: 4F0 907 280 C
Component: ILM Beifahrer H13 0100
Revision: Serial number: 00000000634005
Coding: 0002014
Shop #: WSC 02323 785 00200
VCID: 5EB3A86A893FB2CE23-800A

No fault code found.

-------------------------------------------------------------------------------
Address 52: Door Elect, Pass. (J387) Labels: 4F0-959-792.clb
Part No SW: 4F0 959 792 R HW: 8K0 959 792 D
Component: TSG BF H11 0250
Revision: Serial number: 0000103007740
Coding: 011F57204E40410001
Shop #: WSC 02391 823 56573
VCID: 45816706CCA9C11602-8010

No fault code found.

-------------------------------------------------------------------------------
Address 53: Parking Brake Labels: 4F0-910-801.clb
Part No SW: 4F0 910 801 D HW: 4F0 907 801 B
Component: EPB CEFC0090 H05 0090
Revision: --H05---
Coding: 0000222
Shop #: WSC 02145 785 00200
VCID: 2149D396F8C1CD365E-8074

No fault code found.

-------------------------------------------------------------------------------
Address 55: Headlight Range Labels: 4F0-910-357.lbl
Part No SW: 4L0 910 357 B HW: 4L0 907 357 B
Component: AFS 1 H01 0010
Revision: 00000001 Serial number:
Coding: 0000026
Shop #: WSC 02325 785 00200
VCID: 2B5531BE8A0D1766F4-807E

Subsystem 1 - Part No: 4F0 941 329 D
Component: AFS-Modul links H01 0010

Subsystem 2 - Part No: 4F0 941 329 D
Component: AFS-Modul rechtsH01 0010

No fault code found.

-------------------------------------------------------------------------------
Address 56: Radio (R) Labels: Redir Fail!
Part No SW: 4F0 035 082 A HW: 4F0 035 082
Component: Radio U SIRIU H45 0021
Revision: AB001007 Serial number: 335CZ0A7558317
Coding: 020000010000000000
Shop #: WSC 02391 823 56573
VCID: 1D31EF6604B9E9D67A-8048

1 Fault Found:
02788 - Internal Communications Error
000 - -
Freeze Frame:
Fault Status: 01100000
Fault Priority: 7
Fault Frequency: 1
Reset counter: 111
Mileage: 134458 km
Time Indication: 0
Date: 2009.10.12
Time: 01:24:40

Freeze Frame:
Bin. Bits: 00000001


-------------------------------------------------------------------------------
Address 5F: Information Electr. (J794) Labels: None
Part No SW: 4E0 035 664 A HW: 4E0 035 664 A
Component: H-BN-NA H47 0042
Revision: -------- Serial number: 488C%0A7527670
Coding: 010200010002E1EE51000304EF6300030000
Shop #: WSC 02391 823 56573
VCID: 224BDC9A3DC7D62E47-8076

Subsystem 1 - Part No: 8R0 060 884 F
Component: NAR 2009/2010 5304

Subsystem 2 - Part No SW: 4F0 919 604 HW: 4F0 919 604
Component: DU7 High H43 0306

Subsystem 3 - Part No SW: 4F0 910 609 E HW: 4F1 919 611 T
Component: Bedienteil MM H01 0060

Subsystem 4 - Part No: 8R0 906 961 A
Component: CD-Database 1293

1 Fault Found:
00822 - Connection DSP to Radio
004 - No Signal/Communication
Freeze Frame:
Fault Status: 01100100
Fault Priority: 5
Fault Frequency: 1
Reset counter: 111
Mileage: 134458 km
Time Indication: 0
Date: 2009.10.12
Time: 01:21:43

Freeze Frame:
Voltage: 12.20 V


-------------------------------------------------------------------------------
Address 62: Door, Rear Left (J388) Labels: 4F0-959-795.clb
Part No SW: 4F0 959 795 M HW: 8K0 959 795 B
Component: TSG HL H10 0251
Revision: Serial number: 0000103122065
Coding: 010E57204040220001
Shop #: WSC 02391 823 56573
VCID: 4385791EC29DFF262C-8016

No fault code found.

-------------------------------------------------------------------------------
Address 6C: Back-up Cam. Labels: 4L0-910-441.clb
Part No SW: 4F0 910 441 D HW: 4L0 907 441 B
Component: J772__Rearview 0030
Revision: --H03--- Serial number: 525PA8-J0223WH
Coding: 1000305
Shop #: WSC 02145 785 00200
VCID: 2149D396F8C1CD365E-8074

No fault code found.

-------------------------------------------------------------------------------
Address 6D: Trunk Elect. Labels: Redir Fail!
Part No SW: 4F9 910 591 HW: 4F9 827 851 G
Component: ValeoHeckdeckel H29 0410
Revision: --H29001 Serial number: E5030000B
Shop #: WSC 98765 666 38354
VCID: 6CD7F2A24F83D05EBD-8038

Subsystem 1 - Part No: 4F9 910 592
Component: ValeoHeckdeckel H29 0410

Subsystem 2 - Serial number: E5030100B

Subsystem 3 - Serial number: RD11.03.10--H29001001A0038ÿ

Subsystem 4 - Serial number: 1A0038ÿ

No fault code found.

-------------------------------------------------------------------------------
Address 72: Door, Rear Right (J389) Labels: 4F0-959-795.clb
Part No SW: 4F0 959 795 M HW: 8K0 959 795 B
Component: TSG HR H10 0251
Revision: Serial number: 0000103122068
Coding: 010E57204040220001
Shop #: WSC 02391 823 56573
VCID: 4385791EC29DFF262C-8016

No fault code found.

End-------------------------(Elapsed Time: 03:10)--------------------------
Old 02-12-2016, 09:32 AM
  #2  
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So based upon what you've listed, I've got a feeling that you might have a loose connection somewhere, specifically where it connects to the control module, can-gateway, cd-changer, connected to the mmi system. The modules are where you should start to look for a loose connector, another possibility is a broken optical cable.


1 Fault Found:
00463 - Control Module for Digital Sound Package (J525)
004 - No Signal/Communication
Old 02-12-2016, 09:46 AM
  #3  
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Thanks
I'll start checking the connections at the modules 1st
Old 02-12-2016, 09:50 AM
  #4  
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Originally Posted by jasonscott77
Thanks
I'll start checking the connections at the modules 1st
Also, check the amp...turn on the car and any sound you can and see if the amp heats up...simply putting your hand on it will be able to verify. If that is failing or has failed, then you will see conditions like you've mentioned.
Old 02-12-2016, 01:55 PM
  #5  
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Originally Posted by raj99
Also, check the amp...turn on the car and any sound you can and see if the amp heats up...simply putting your hand on it will be able to verify. If that is failing or has failed, then you will see conditions like you've mentioned.
Thanks, I checked the module connections I could easily reach in trunk. They seem fine.
The amp definitely warms up too.

I ran an optical bus diagnostic, but the results aren't really making sense to me.
Here are my initial scans (both normal and 3db)

Friday,12,February,2016,13:05:17:02087
VCDS -- Windows Based VAG/VAS Emulator Running on Windows 7 x64
VCDS Version: 15.7.3.0 (x64)
Data version: 20151216
Ross-Tech: Home


Mileage: Repair Order: norm scan



--------------------------------------------------------------------------------
--------------------------------------------------------------------------------


Control Module Part Number: 4F0 907 468 N
Component and/or Version: GW-BEM 5CAN-M H06 0035

Optical Bus Diagnostic : Standard

Controller Electrical Optical
19-CAN Gateway OK OK
5F-Information Electr.(High/D3) OK OK
0E-Media Player 1 OK OK
47-Sound System OK ERROR
56-Radio OK OK

************************************************** **********



Friday,12,February,2016,13:06:54:02087
VCDS -- Windows Based VAG/VAS Emulator Running on Windows 7 x64
VCDS Version: 15.7.3.0 (x64)
Data version: 20151216
Ross-Tech: Home


Mileage: Repair Order: 3db


Control Module Part Number: 4F0 907 468 N
Component and/or Version: GW-BEM 5CAN-M H06 0035

Optical Bus Diagnostic : 3dB Attenuation

Controller Electrical Optical
19-CAN Gateway OK ERROR
5F-Information Electr.(High/D3) OK OK
0E-Media Player 1 OK OK
47-Sound System OK ERROR
56-Radio OK OK

************************************************** **********




Then I left the big purple power cable connected to amp, and I connected the optical cable to optical loop. Wouldn't that take the amp out of the most bus loop?
Here are my results after that. Normal and 3db

Mileage: Repair Order: amp fo only norm



--------------------------------------------------------------------------------
--------------------------------------------------------------------------------


Control Module Part Number: 4F0 907 468 N
Component and/or Version: GW-BEM 5CAN-M H06 0035

Optical Bus Diagnostic : Standard

Controller Electrical Optical
19-CAN Gateway OK OK
5F-Information Electr.(High/D3) OK OK
0E-Media Player 1 OK OK
47-Sound System OK ERROR
56-Radio OK OK

************************************************** **********


Control Module Part Number: 4F0 907 468 N
Component and/or Version: GW-BEM 5CAN-M H06 0035

Optical Bus Diagnostic : 3dB Attenuation

Controller Electrical Optical
19-CAN Gateway OK OK
5F-Information Electr.(High/D3) OK OK
0E-Media Player 1 OK OK
47-Sound System OK ERROR
56-Radio OK OK

************************************************** **********
Old 02-20-2016, 05:21 PM
  #6  
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Recently I had a similar issue, but I only lost sound only. I checked this and that and when I check the fuses on the right side of the trunk area near the tool kit, I pushed on them. After that everything worked after a hour of turning the car on and off etc, thats what fixed mine.
Old 02-21-2016, 07:50 PM
  #7  
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Thanks Tracer. I checked the fuses, they're ok. It looks like I need a new amp. Looking to find a used one online. My car is a 2010, and I'm trying to find the same revision letter bose amp 4F0035223P
Old 02-21-2016, 07:52 PM
  #8  
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Good luck. I wiggled the connections at the fuse box and it worked. Hopefully you can find an amp that works for you.
Old 05-06-2016, 06:36 AM
  #9  
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Ok I'm having a similar issue. Sometimes my radio takes forever to load. And then no sound on radio only.




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