Audi doesn't show well in 2011 JD Power initial quality rankings
06-24-2011, 08:38 AM
#1
Audiworld Junior Member
Thread Starter
Join Date: Jun 2011
Posts: 55
Likes: 0
Received 0 Likes
on
0 Posts
Audi doesn't show well in 2011 JD Power initial quality rankings
Lagging well down the list.... anyone care to share their thoughts / experiences?
"The 2011 U.S. Initial Quality Study is based on responses from more than 73,000 purchasers and lessees of new 2011 model-year cars, trucks and multi-activity vehicles surveyed after 90 days of ownership. The study is based on a 228-question battery designed to provide manufacturers with information to facilitate identifying problems and drive product improvement. The study was fielded between February and May 2011.
2011 Nameplate IQS Ranking
Problems per 100 Vehicles
Nameplate PP100
Lexus 73
Honda 86
Acura 89
Mercedes-Benz 94
Mazda 100
Porsche 100
Toyota 101
Infiniti 102
Cadillac 103
GMC 104
Industry Average 107
Hyundai 108
Subaru 108
BMW 109
Chevrolet 109
Volvo 109
Chrysler 110
Lincoln 111
Audi 113
Kia 113
Buick 114
Jaguar 114
Ram 114
Ford 116
Nissan 117
Jeep 122
Land Rover 123
Scion 123
"The 2011 U.S. Initial Quality Study is based on responses from more than 73,000 purchasers and lessees of new 2011 model-year cars, trucks and multi-activity vehicles surveyed after 90 days of ownership. The study is based on a 228-question battery designed to provide manufacturers with information to facilitate identifying problems and drive product improvement. The study was fielded between February and May 2011.
2011 Nameplate IQS Ranking
Problems per 100 Vehicles
Nameplate PP100
Lexus 73
Honda 86
Acura 89
Mercedes-Benz 94
Mazda 100
Porsche 100
Toyota 101
Infiniti 102
Cadillac 103
GMC 104
Industry Average 107
Hyundai 108
Subaru 108
BMW 109
Chevrolet 109
Volvo 109
Chrysler 110
Lincoln 111
Audi 113
Kia 113
Buick 114
Jaguar 114
Ram 114
Ford 116
Nissan 117
Jeep 122
Land Rover 123
Scion 123
06-25-2011, 03:54 AM
#2
AudiWorld Super User
Join Date: Sep 2001
Posts: 5,005
Likes: 0
Received 0 Likes
on
0 Posts
Lagging well down the list.... anyone care to share their thoughts / experiences?
"The 2011 U.S. Initial Quality Study is based on responses from more than 73,000 purchasers and lessees of new 2011 model-year cars, trucks and multi-activity vehicles surveyed after 90 days of ownership. The study is based on a 228-question battery designed to provide manufacturers with information to facilitate identifying problems and drive product improvement. The study was fielded between February and May 2011.
2011 Nameplate IQS Ranking
Problems per 100 Vehicles
Nameplate PP100
Lexus 73
Honda 86
Acura 89
Mercedes-Benz 94
Mazda 100
Porsche 100
Toyota 101
Infiniti 102
Cadillac 103
GMC 104
Industry Average 107
Hyundai 108
Subaru 108
BMW 109
Chevrolet 109
Volvo 109
Chrysler 110
Lincoln 111
Audi 113
Kia 113
Buick 114
Jaguar 114
Ram 114
Ford 116
Nissan 117
Jeep 122
Land Rover 123
Scion 123
"The 2011 U.S. Initial Quality Study is based on responses from more than 73,000 purchasers and lessees of new 2011 model-year cars, trucks and multi-activity vehicles surveyed after 90 days of ownership. The study is based on a 228-question battery designed to provide manufacturers with information to facilitate identifying problems and drive product improvement. The study was fielded between February and May 2011.
2011 Nameplate IQS Ranking
Problems per 100 Vehicles
Nameplate PP100
Lexus 73
Honda 86
Acura 89
Mercedes-Benz 94
Mazda 100
Porsche 100
Toyota 101
Infiniti 102
Cadillac 103
GMC 104
Industry Average 107
Hyundai 108
Subaru 108
BMW 109
Chevrolet 109
Volvo 109
Chrysler 110
Lincoln 111
Audi 113
Kia 113
Buick 114
Jaguar 114
Ram 114
Ford 116
Nissan 117
Jeep 122
Land Rover 123
Scion 123
Anyway, here is the truth about Audi from 2005 onward (based on information from CR and TD).
In dependability, durability, quality, reliability, satisfaction and service, the following is what dragged down Audi in Consumer Reports-or CR for short and True Delta-or TD for short. Screw what JD Power & Associates-or JD P&A for short and Strategic Vision-or SV for short have to say unless what they have to say 100% matches what CR and TD have to say. Overseas, Audi, for the most part, is one of the best in dependability, durability, quality, reliability, safety, satisfaction, security and service.
There are a lot of problems with all versions of the 2005 and early build 2006 A6s as well as the 2009 to 2011 A6 3.0T. These 2005 to 2011 A6s are 80% of Audi's North American A6 sales (and, therefore, 80% of CR's and TD's North American A6 data). Otherwise, the A6/S6 is one of the best since mid build 2006.
There are a lot of problems with the 2005 A8 4.2 and 2004 and 2005 A8L 4.2. These A8s and A8Ls are 80% of Audi's North American A8 and A8L sales (and, therefore, 80% of CR's and TD's A8 and A8L data. Otherwise, the A8/A8L/S8 is one of the best since 2006.
There are a lot of problems with the 4.2 and 3.0T versions of the Q7 for all model years. These versions of the Q7 are are 80% of Audi's North American Q7 sales (and, therefore, 80% of CR's and TD's North American Q7 data). The Q7 is also near the bottom of it's class in most areas of performance. Otherwise, the Q7 is one of the best (since introduction).
There are a lot of problems with the 3.2 version of the 2009 and early build 2010 Q5. The 3.2 version of the 2009 and early build 2010 Q5 are 80% of Audi's North American Q5 sales (and, therefore, 80% of CR's and TD's North American Q5 data). Otherwise, the Q5 is one of the best (since introduction).
There are a lot of problems with all versions of the 2007 to 2009 A3. All versions of the 2007 to 2009 A3 are 80% of Audi's North American A3 sales (and, therefore, 80% of CR's and TD's North American A3 data). Otherwise, the A3 is one of the best (2007 and 2010+).
There are a lot of problems with all versions of the 2008 to 2010 TT. All versions of the 2008 to 2010 TT are 80% of Audi's North American TT sales (and, therefore, 80% of CR's and TD's North American TT data). Otherwise, the TT is one of the best (2008 and 2011+).
The steering and front suspension issues with the 2009 and early build 2010 A4s, 2010 and early build 2011 S4s, 2008, 2009 and early build 2010 A5s and S5 and the water pump issues with the early build and some mid build 2010 S4s and S5 convertibles are nowhere near as bad as North American Audi financiers, leasers and owners on AudiWorld and other Audi message boards would lead (or mislead) people to believe. However, these problems are enough to only allow for average instead of above average or much above average ratings from CR and TD for the 2009+ A4, 2010+ S4 and A5 and S5 that they would otherwise get.
Like most other Audis from 2005 to present, the 2009+ A4 and 2010+ S4 have safety and security at or near the top of their classes. The 2009+ A4 and 2010+ S4 are recommended by CR and TD. Until there are crash tests for the A5/S5/RS 5 in North America, CR and TD cannot recommend the A5/S5/RS 5.
06-25-2011, 07:06 AM
#3
AudiWorld Member
Join Date: Sep 2005
Location: SF Bay Area / North Lake Tahoe
Posts: 403
Likes: 0
Received 13 Likes
on
11 Posts
Just stick with Consumer Reports (or CR for short) and True Delta (or TD for short). They are much superior to JD Power & Associates (or JD P&A for short) unless JD P&A 100% matches CR and TD.
Anyway, here is the truth about Audi from 2005 onward (based on information from CR and TD).
In dependability, durability, quality, reliability, satisfaction and service, the following is what dragged down Audi in Consumer Reports-or CR for short and True Delta-or TD for short. Screw what JD Power & Associates-or JD P&A for short and Strategic Vision-or SV for short have to say unless what they have to say 100% matches what CR and TD have to say. Overseas, Audi, for the most part, is one of the best in dependability, durability, quality, reliability, safety, satisfaction, security and service.
There are a lot of problems with all versions of the 2005 and early build 2006 A6s as well as the 2009 to 2011 A6 3.0T. These 2005 to 2011 A6s are 80% of Audi's North American A6 sales (and, therefore, 80% of CR's and TD's North American A6 data). Otherwise, the A6/S6 is one of the best since mid build 2006.
There are a lot of problems with the 2005 A8 4.2 and 2004 and 2005 A8L 4.2. These A8s and A8Ls are 80% of Audi's North American A8 and A8L sales (and, therefore, 80% of CR's and TD's A8 and A8L data. Otherwise, the A8/A8L/S8 is one of the best since 2006.
There are a lot of problems with the 4.2 and 3.0T versions of the Q7 for all model years. These versions of the Q7 are are 80% of Audi's North American Q7 sales (and, therefore, 80% of CR's and TD's North American Q7 data). The Q7 is also near the bottom of it's class in most areas of performance. Otherwise, the Q7 is one of the best (since introduction).
There are a lot of problems with the 3.2 version of the 2009 and early build 2010 Q5. The 3.2 version of the 2009 and early build 2010 Q5 are 80% of Audi's North American Q5 sales (and, therefore, 80% of CR's and TD's North American Q5 data). Otherwise, the Q5 is one of the best (since introduction).
There are a lot of problems with all versions of the 2007 to 2009 A3. All versions of the 2007 to 2009 A3 are 80% of Audi's North American A3 sales (and, therefore, 80% of CR's and TD's North American A3 data). Otherwise, the A3 is one of the best (2007 and 2010+).
There are a lot of problems with all versions of the 2008 to 2010 TT. All versions of the 2008 to 2010 TT are 80% of Audi's North American TT sales (and, therefore, 80% of CR's and TD's North American TT data). Otherwise, the TT is one of the best (2008 and 2011+).
The steering and front suspension issues with the 2009 and early build 2010 A4s, 2010 and early build 2011 S4s, 2008, 2009 and early build 2010 A5s and S5 and the water pump issues with the early build and some mid build 2010 S4s and S5 convertibles are nowhere near as bad as North American Audi financiers, leasers and owners on AudiWorld and other Audi message boards would lead (or mislead) people to believe. However, these problems are enough to only allow for average instead of above average or much above average ratings from CR and TD for the 2009+ A4, 2010+ S4 and A5 and S5 that they would otherwise get.
Like most other Audis from 2005 to present, the 2009+ A4 and 2010+ S4 have safety and security at or near the top of their classes. The 2009+ A4 and 2010+ S4 are recommended by CR and TD. Until there are crash tests for the A5/S5/RS 5 in North America, CR and TD cannot recommend the A5/S5/RS 5.
Anyway, here is the truth about Audi from 2005 onward (based on information from CR and TD).
In dependability, durability, quality, reliability, satisfaction and service, the following is what dragged down Audi in Consumer Reports-or CR for short and True Delta-or TD for short. Screw what JD Power & Associates-or JD P&A for short and Strategic Vision-or SV for short have to say unless what they have to say 100% matches what CR and TD have to say. Overseas, Audi, for the most part, is one of the best in dependability, durability, quality, reliability, safety, satisfaction, security and service.
There are a lot of problems with all versions of the 2005 and early build 2006 A6s as well as the 2009 to 2011 A6 3.0T. These 2005 to 2011 A6s are 80% of Audi's North American A6 sales (and, therefore, 80% of CR's and TD's North American A6 data). Otherwise, the A6/S6 is one of the best since mid build 2006.
There are a lot of problems with the 2005 A8 4.2 and 2004 and 2005 A8L 4.2. These A8s and A8Ls are 80% of Audi's North American A8 and A8L sales (and, therefore, 80% of CR's and TD's A8 and A8L data. Otherwise, the A8/A8L/S8 is one of the best since 2006.
There are a lot of problems with the 4.2 and 3.0T versions of the Q7 for all model years. These versions of the Q7 are are 80% of Audi's North American Q7 sales (and, therefore, 80% of CR's and TD's North American Q7 data). The Q7 is also near the bottom of it's class in most areas of performance. Otherwise, the Q7 is one of the best (since introduction).
There are a lot of problems with the 3.2 version of the 2009 and early build 2010 Q5. The 3.2 version of the 2009 and early build 2010 Q5 are 80% of Audi's North American Q5 sales (and, therefore, 80% of CR's and TD's North American Q5 data). Otherwise, the Q5 is one of the best (since introduction).
There are a lot of problems with all versions of the 2007 to 2009 A3. All versions of the 2007 to 2009 A3 are 80% of Audi's North American A3 sales (and, therefore, 80% of CR's and TD's North American A3 data). Otherwise, the A3 is one of the best (2007 and 2010+).
There are a lot of problems with all versions of the 2008 to 2010 TT. All versions of the 2008 to 2010 TT are 80% of Audi's North American TT sales (and, therefore, 80% of CR's and TD's North American TT data). Otherwise, the TT is one of the best (2008 and 2011+).
The steering and front suspension issues with the 2009 and early build 2010 A4s, 2010 and early build 2011 S4s, 2008, 2009 and early build 2010 A5s and S5 and the water pump issues with the early build and some mid build 2010 S4s and S5 convertibles are nowhere near as bad as North American Audi financiers, leasers and owners on AudiWorld and other Audi message boards would lead (or mislead) people to believe. However, these problems are enough to only allow for average instead of above average or much above average ratings from CR and TD for the 2009+ A4, 2010+ S4 and A5 and S5 that they would otherwise get.
Like most other Audis from 2005 to present, the 2009+ A4 and 2010+ S4 have safety and security at or near the top of their classes. The 2009+ A4 and 2010+ S4 are recommended by CR and TD. Until there are crash tests for the A5/S5/RS 5 in North America, CR and TD cannot recommend the A5/S5/RS 5.
I have been a multi model Audi enthusiaist for 25 yrs , but do put up with all the many probs each model has had.
OTOH, the repair folders for all my Porsches, MBZs and Bimmers are just as thick, but the latter models have gotten a LOT better in the past 5 yrs - they were awful in the late 90s to early 2000s. Seems like Audi ( and corporate parent VW) need to step up their game in reliabilty vs their competition in this regard- as they do still lag - and this contributes to resale value lag also.
They have the coolest /sharpest cars, but when I have dealt with service and they have dealt with the " main office " on a tough issue , I can still tell that their US operations are less well-oiled than MBZ and BMW -by far.
And the fact that I have to pay for an Enterprise rental car for service still grates vs the free loaners of the same marque brand at all my other brand dealers ...I have friends who get free service loaners on their Suburbans , for crying out loud !
Last edited by Inclined; 06-25-2011 at 07:09 AM.
06-26-2011, 04:14 AM
#4
AudiWorld Super User
Join Date: Sep 2001
Posts: 5,005
Likes: 0
Received 0 Likes
on
0 Posts
Problem is, the vast majority of buyers only " research " reliability by the " JD Power ranking" religiously posted by every podunk news org every time their PR people release one- Audi is almost always in the bottom 10-15 .
I have been a multi model Audi enthusiaist for 25 yrs , but do put up with all the many probs each model has had.
OTOH, the repair folders for all my Porsches, MBZs and Bimmers are just as thick, but the latter models have gotten a LOT better in the past 5 yrs - they were awful in the late 90s to early 2000s. Seems like Audi ( and corporate parent VW) need to step up their game in reliabilty vs their competition in this regard- as they do still lag - and this contributes to resale value lag also.
They have the coolest /sharpest cars, but when I have dealt with service and they have dealt with the " main office " on a tough issue , I can still tell that their US operations are less well-oiled than MBZ and BMW -by far.
And the fact that I have to pay for an Enterprise rental car for service still grates vs the free loaners of the same marque brand at all my other brand dealers ...I have friends who get free service loaners on their Suburbans , for crying out loud !
I have been a multi model Audi enthusiaist for 25 yrs , but do put up with all the many probs each model has had.
OTOH, the repair folders for all my Porsches, MBZs and Bimmers are just as thick, but the latter models have gotten a LOT better in the past 5 yrs - they were awful in the late 90s to early 2000s. Seems like Audi ( and corporate parent VW) need to step up their game in reliabilty vs their competition in this regard- as they do still lag - and this contributes to resale value lag also.
They have the coolest /sharpest cars, but when I have dealt with service and they have dealt with the " main office " on a tough issue , I can still tell that their US operations are less well-oiled than MBZ and BMW -by far.
And the fact that I have to pay for an Enterprise rental car for service still grates vs the free loaners of the same marque brand at all my other brand dealers ...I have friends who get free service loaners on their Suburbans , for crying out loud !
06-26-2011, 04:51 AM
#5
AudiWorld Super User
Uh oh. I was one of those JDP respondents and couldn't render high marks due to a factory manufacture latent defect that allowed water to leak at the passenger-front sunroof pillar. It was ultimately properly welded/sealed and resolved, but should never have passed Audi factory quality control (which includes a heavy rain test).
Otherwise I'm very pleased with my A5, and so indicated.
Otherwise I'm very pleased with my A5, and so indicated.
06-26-2011, 09:43 AM
#6
AudiWorld Senior Member
I honestly dont think anyone buys an Audi (or BMW/Mercedes/Porsche/etc...) because they are reliable cars. That doesn't mean that we accept unreliability, but accept they are not as bulletproof as some other luxury brands.
Having owned 4 A6s over 10 years we elected to purchase a LS460 last year. I just needed something different and while the A6s were all very reliable they couldn't touch the level of reliability of the Lexus.
After 13 months with the LS we were back in the Audi showroom ordered an A7... Nothing went wrong with the LS460, but it was just no fun to drive. Its like driving a coffin...
While I expect Audi to be reliable I am willing to accept some glitches now and again in exchange for driving enjoyment.
The one compliment I would pay Lexus is that the service experience is the best I've had. For the couple routine service calls I've had I'm in and out in 10 minutes including being given a Lexus loaner car without having to ask.
My advise to Audi is work on the service experience... The showroom may sell the first Audi, but the service will sell someone their second, third, fourth...
Having owned 4 A6s over 10 years we elected to purchase a LS460 last year. I just needed something different and while the A6s were all very reliable they couldn't touch the level of reliability of the Lexus.
After 13 months with the LS we were back in the Audi showroom ordered an A7... Nothing went wrong with the LS460, but it was just no fun to drive. Its like driving a coffin...
While I expect Audi to be reliable I am willing to accept some glitches now and again in exchange for driving enjoyment.
The one compliment I would pay Lexus is that the service experience is the best I've had. For the couple routine service calls I've had I'm in and out in 10 minutes including being given a Lexus loaner car without having to ask.
My advise to Audi is work on the service experience... The showroom may sell the first Audi, but the service will sell someone their second, third, fourth...
06-27-2011, 03:35 AM
#7
AudiWorld Super User
^ Exactly. My wife loves the "free" Lexus brunch (I've given up teling her the cost for same is rolled into the service charges - "there's no free lunch").
Trending Topics
06-27-2011, 07:49 AM
#8
Audiworld Junior Member
Thread Starter
Join Date: Jun 2011
Posts: 55
Likes: 0
Received 0 Likes
on
0 Posts
Unfortunately the two Audi dealers near me both get a really bad rap on service from people I know who have used them.
My wife is on her third BMW and their service department has proved to be excellent - always have loaners available even for last minute stuff.
MB in Houston is similar I hear.
It's one thing to have something go wrong but then to have poor service to fix it just compounds the problem.
My wife is on her third BMW and their service department has proved to be excellent - always have loaners available even for last minute stuff.
MB in Houston is similar I hear.
It's one thing to have something go wrong but then to have poor service to fix it just compounds the problem.
06-27-2011, 04:25 PM
#9
Audiworld Junior Member
Join Date: May 2011
Posts: 31
Likes: 0
Received 0 Likes
on
0 Posts
so is it routine that audi dealers do not offer loaners?
I have an Acura TL, and I was always given a loaner (or a courtesy ride to the closest mall) when I had any service more than a quick oil change.
I have an Acura TL, and I was always given a loaner (or a courtesy ride to the closest mall) when I had any service more than a quick oil change.
