Anyone opposed to chipping? Reasons?
10-27-2006, 03:32 PM
#22
No doubt, but plenty non chipped A3 DV's have failed aswell. And as I said I've been chipped...
over 22K miles and I'm still on my original B valve. I wouldnt care if it failed I have a C one ready to go in, its a $60 part, windsheild wipers cost more
10-27-2006, 04:26 PM
#23
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Re: I am not chipping during the warranty period. Ethically wrong IMHO to ask AoA to cover the
Haha, you have no idea how much money the service department makes. Audi makes so much money in thier service department its not even money.....and they exploit thier employees too!
10-27-2006, 11:07 PM
#27
Ha ha! Our dealer paid the techs and service/parts employees well. We had to or we'd lose them.
Salespeople don't get paid worth beans unless they are prepared to sell a bijillion cars (skimping on service of course) or rip people's heads off now and then. Salespeople are usually independent contractors while techs are direct employees. They can be fired or leave with no notice of any kind.
I just broke 6 figures after almost 6 years of working 6 days a week, 8 to 14 hours a day, and 3.5 maybe 4 holidays off per year (Christmas, New Year, maybe half of Easter, maybe half of July 4th, and Thanksgiving). Christmas with my family was leaving at 4pm on Christmas eve, racing to the airport for an over-priced flight, racing for the border with Canada before it closed for the night, spending a day with the family before leaving to be at the border at 7am on the 26th when it opened to be back on the flight to be at the dealership by noon. Try that for years at a time with no break. It gets old really fast.
The kind of work where you would use what little time you had away from the dealer test driving the competition, reading comparos, doing homework on your own brand, keeping up with yours and the competitions' special offers, etc, because the customer expected it - but since it wouldn't make any direct money, had to be done on what little spare time you had. On my day off, I would often have appointments who would stand me up - wasting half the day.
Friends? Forget it unless they were your scummy co-workers. Family? Weekends and evenings were the busy time. Holidays? Customers flock to dealers then. It's no wonder most salespeople are divorced and have no friends. Had I wanted to be dishonest, I could have made a lot more, but I wasn't ready to do that. So maybe I'm more lenient than the average customer when it comes to meeting a knowledgable and civilized salesperson because I have a clue how hard it is to maintain that.
Most of my co-workers didn't give a rip about knowing our product, let alone the competition. Can't say I blamed them. The good ones move up market to where the customers will pay for good service. The internet has killed car sales as a way for a normal person to have a life. It's better in places where there are still unions for dealers or fewer dealers and thus less competition, but in large urban areas it's no way to make a living and have a life. Many factory trained Audi Brand Specialists have moved on to more profitable brands not because they didn't like the Audi brand, but because it just wasn't much of a living.
The service dept usually carries an Audi dealer since the sales dept is hard pressed to break even after expenses, let alone make a profit. So yes, the service dept makes money, but overall the dealer doesn't make nearly anything like what is made at Mercedes or BMW or Lexus dealer, since all of those have sales (and service) depts that have larger profit margins. That's why so many people complain about poor service - the dealers can't offer wages to attract the top people because the customers won't pay for it. Of course that means the service dept at an Audi dealer ends up giving away a good portion of their profits to other parts of the dealer rather than hang on to it like other brands.
With Audi's move to raise prices and discontinue free service, they are shifting focus to the sales side having to pull their own weight, and the service dept having to compete with the better independents in the area. We shall see if things change both for the cutomer and the dealer staff.
Sorry for going off, but sometimes it seems that people have no idea of what goes on on the other side of the fence. That's why I won't put a tech or service advisor in an awkward position just so I can have a few extra horsepower to play with.
I just broke 6 figures after almost 6 years of working 6 days a week, 8 to 14 hours a day, and 3.5 maybe 4 holidays off per year (Christmas, New Year, maybe half of Easter, maybe half of July 4th, and Thanksgiving). Christmas with my family was leaving at 4pm on Christmas eve, racing to the airport for an over-priced flight, racing for the border with Canada before it closed for the night, spending a day with the family before leaving to be at the border at 7am on the 26th when it opened to be back on the flight to be at the dealership by noon. Try that for years at a time with no break. It gets old really fast.
The kind of work where you would use what little time you had away from the dealer test driving the competition, reading comparos, doing homework on your own brand, keeping up with yours and the competitions' special offers, etc, because the customer expected it - but since it wouldn't make any direct money, had to be done on what little spare time you had. On my day off, I would often have appointments who would stand me up - wasting half the day.
Friends? Forget it unless they were your scummy co-workers. Family? Weekends and evenings were the busy time. Holidays? Customers flock to dealers then. It's no wonder most salespeople are divorced and have no friends. Had I wanted to be dishonest, I could have made a lot more, but I wasn't ready to do that. So maybe I'm more lenient than the average customer when it comes to meeting a knowledgable and civilized salesperson because I have a clue how hard it is to maintain that.
Most of my co-workers didn't give a rip about knowing our product, let alone the competition. Can't say I blamed them. The good ones move up market to where the customers will pay for good service. The internet has killed car sales as a way for a normal person to have a life. It's better in places where there are still unions for dealers or fewer dealers and thus less competition, but in large urban areas it's no way to make a living and have a life. Many factory trained Audi Brand Specialists have moved on to more profitable brands not because they didn't like the Audi brand, but because it just wasn't much of a living.
The service dept usually carries an Audi dealer since the sales dept is hard pressed to break even after expenses, let alone make a profit. So yes, the service dept makes money, but overall the dealer doesn't make nearly anything like what is made at Mercedes or BMW or Lexus dealer, since all of those have sales (and service) depts that have larger profit margins. That's why so many people complain about poor service - the dealers can't offer wages to attract the top people because the customers won't pay for it. Of course that means the service dept at an Audi dealer ends up giving away a good portion of their profits to other parts of the dealer rather than hang on to it like other brands.
With Audi's move to raise prices and discontinue free service, they are shifting focus to the sales side having to pull their own weight, and the service dept having to compete with the better independents in the area. We shall see if things change both for the cutomer and the dealer staff.
Sorry for going off, but sometimes it seems that people have no idea of what goes on on the other side of the fence. That's why I won't put a tech or service advisor in an awkward position just so I can have a few extra horsepower to play with.
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