Audi dealership insistence on "exceptional" feedback reports
10-25-2007, 06:41 PM
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Audi dealership insistence on "exceptional" feedback reports
The posting about Leith Audi reminded me... when I picked up my car from the dealer, a "stand-in" salesman who was assisting me (my salesman was unable to be there) emphasized that I should respond to Audi's feedback inquiry with an exceptional rating, because anything less won't get my sales guy any bonus. He reminded me a couple of times during the process of getting my car purchase and pick-up finalized.
How many other folks here received the same "emphasis" on feedback to Audi?
How many other folks here received the same "emphasis" on feedback to Audi?
10-25-2007, 07:29 PM
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So--perhaps some kind of proclamation from Audi corp sales executives, seeing how
a number of Audi owners across the nation are experiencing this. If there are a notable number of responses citing the same thing, maybe it's time to blow the whistle. >:-(
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10-25-2007, 07:35 PM
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"Emphasis" is an understatement
I find this most annoying. If the "exceptional" rating is deserved, I'm happy to give it. But I feel like I was harassed both by my salesperson for my new '08 (who really was exceptional) and every time I took my '06 A3 in for service. The last time I took my '06 in for service I was give a "cheat sheet" with all of the categories on it and the service guy's name. The exceptional category was highlighted AND circled, just in case I forgot. The service was anything but exceptional which annoyed my all the more.
The '08 salesperson explained to me that a "very good" rating actually hurt him, and only an exceptional rating helps him. This seems like a flawed system by Audi and not the service/sales peoples fault.
The '08 salesperson explained to me that a "very good" rating actually hurt him, and only an exceptional rating helps him. This seems like a flawed system by Audi and not the service/sales peoples fault.
