Audi US Customer Service - Worst I’ve Ever Seen
#21
AudiWorld Junior Member
Thread Starter
#22
So guys let me ask, as I am new to Audi. I just got a '24 A5 Premium Plus with black optics (not that this matters to my issue 😉 and when I went into Nav, it says I am not subscribed. The dealer says "well CarPlay is better but you can try through the App and Audi Connect" (crappy response), but I am confused having never had Audis before. When I go to the website, it shows the Nav option, but does not say where I can subscribe.
Is this the issue you're all talking about? While I know the maps are more up to date, I am not in love with the CarPlay GUI...it looks very "bubbly" to me.
Sorry for the noob question, but I am kinda lost. ;-)
Is this the issue you're all talking about? While I know the maps are more up to date, I am not in love with the CarPlay GUI...it looks very "bubbly" to me.
Sorry for the noob question, but I am kinda lost. ;-)
#23
AudiWorld Junior Member
Thread Starter
So guys let me ask, as I am new to Audi. I just got a '24 A5 Premium Plus with black optics (not that this matters to my issue 😉 and when I went into Nav, it says I am not subscribed. The dealer says "well CarPlay is better but you can try through the App and Audi Connect" (crappy response), but I am confused having never had Audis before. When I go to the website, it shows the Nav option, but does not say where I can subscribe.
Is this the issue you're all talking about? While I know the maps are more up to date, I am not in love with the CarPlay GUI...it looks very "bubbly" to me.
Sorry for the noob question, but I am kinda lost. ;-)
Is this the issue you're all talking about? While I know the maps are more up to date, I am not in love with the CarPlay GUI...it looks very "bubbly" to me.
Sorry for the noob question, but I am kinda lost. ;-)
As for your dealer, that shows you right there the level of trust in these issues being fixed any time soon. If the dealer is selling you on CarPlay, I mean... LOL
#24
AudiWorld Member
Well, it’s all working perfectly now (almost) on my 2024 A3. Option to resubscribe to enhanced navigation showed up about 10 days ago. I signed up for a year subscription and it’s been working perfectly ever since then love the virtual cockpit,
#25
AudiWorld Junior Member
Thread Starter
Awesome!! I got an email, also. However, my vehicle has still not been fixed. They are looking into it.
#26
You have built in NAV and are just subscribing to the $10/month enhanced nav pkg right? I think some of the people here don't have built in NAV at all and are trying to subscribe to the full nav package to enable NAV at all. I'm personally working perfectly fine right now, but I have built in NAV and am still on a trial for the enhanced nav pkg.
#27
AudiWorld Member
You have built in NAV and are just subscribing to the $10/month enhanced nav pkg right? I think some of the people here don't have built in NAV at all and are trying to subscribe to the full nav package to enable NAV at all. I'm personally working perfectly fine right now, but I have built in NAV and am still on a trial for the enhanced nav pkg.
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