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Audi Connect down

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Old 12-04-2023, 02:11 PM
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Default Audi Connect down

Audi Connect including traffic was completely down for me today (Dec 4). Anyone else having this problem? I've had sporadic issues in the past, but it was absolutely not working at all today.
Old 12-07-2023, 01:57 PM
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Yes, same exact issue here. I spoke to Audi customer service today and they confirmed on the phone and with a followup email:

Hello,

Audi was recently made aware of some concerns with the Gen 2 Prime subscription features you can utilize within your myAudi app and vehicle. We understand how frustrating service interruptions can be and are working with our partners to obtain a resolution. Please continue to try intermittently using your Connect services.

You can contact us by phone directly at + 1 800 822 2834. Thank you for reaching out and being the best part of Audi!

Kindly,

Audi Digital Business Support Advocate
———
You'll also note there is a banner at the top of the Audi Connect website.

Old 12-11-2023, 06:23 AM
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yep... they have been having issues since 4 DEC. they seem to fix it, then goes back to being internittent. it also depends on what backend server you hit and what you're trying to do on whether you get an error or not.
Old 12-12-2023, 12:53 PM
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It's fixed! Also got an email from AoA telling me that they've resolved the issue.
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