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myAudi app error retrieving vehicle data

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Old 06-26-2019, 07:23 AM
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Default myAudi app error retrieving vehicle data

Last night when I tried to retrieve status from the myAudi app, I got the following errors. I tried again this morning and got the same thing. Then tried again just now and I was finally able to connect.

Anyone else occasionally getting this? Is this a server error or something to do with my car? I just so happened to have the TSB-2052896/2 applied yesterday to fix the XM radio issue...


Old 06-26-2019, 07:34 AM
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Haven't seen this error yet and I just checked to make sure all is good right now.

On a side note. Do the images of the car in the app match your actual color? Mine doesn't but that might be because I don't have a stock color. I wish you could select your own photos in the app too.
Old 06-26-2019, 08:12 AM
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Originally Posted by heymoe
Haven't seen this error yet and I just checked to make sure all is good right now.

On a side note. Do the images of the car in the app match your actual color? Mine doesn't but that might be because I don't have a stock color. I wish you could select your own photos in the app too.
Yeah mine matches. What color does your app show?
Old 06-26-2019, 08:23 AM
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Definitely something going on with the myAudi app and the connection to the vehicle (has been for a while now). Here is a post from the S4 forum. You can see I've tried everything and it's still intermittent at best. I need to book a service appointment and get it addressed.

https://www.audiworld.com/forums/a4-...e-app-2963131/
Old 06-26-2019, 08:24 AM
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I am getting a similar error now: (and my color matches):

Old 06-26-2019, 08:31 AM
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I am getting a variation of this error : Vehicle List could not be updated. They updated the app and I think it broke something.
Old 06-26-2019, 08:49 AM
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Are you guys having issues with the Google maps showing up inside the car, or any other Audi Connect issues aside from the app?

I've found that when my app is getting these errors, in my car the maps will stop showing the satellite imagery and revert back to the standard maps. Also when I click on Audi Connect in the MMI it's usually logged me out. I have to keep logging in almost every time I get in the car now. Very annoying.
Old 06-26-2019, 09:27 AM
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Updated Image To Show Car Color





Mine does show the correct color for my car.

-- John

Last edited by Nikon1; 06-26-2019 at 09:47 AM.
Old 06-26-2019, 09:31 AM
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Originally Posted by Nikon1


Mine was working fine this morning and it does show the correct color for my car.

-- John
Mine always worked when the app first loaded, and it updated the mileage and oil level just fine. It's just that when I manually retrieved data that's when it errors out... Again it's all working now, but it wasn't last night and this morning.
Old 06-26-2019, 09:48 AM
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Originally Posted by luder888
Mine always worked when the app first loaded, and it updated the mileage and oil level just fine. It's just that when I manually retrieved data that's when it errors out... Again it's all working now, but it wasn't last night and this morning.
I just updated my picture to reflect my text.


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