Ordered S5 Sportback. But is the dealer BSing me?
09-07-2017, 06:00 PM
#11
AudiWorld Senior Member
Well the very first thing my salesman told me upon initial contact was that he does have allocation...this is Audi SF so I would think they'd have pretty good allocation compared to most.
I'm really not in a hurry to receive the car since I have others to drive, I just think it's curious that we initiated this on 7/2 and now 2 months later, you're telling me I'm looking at 3 months additional...?
Something sounds fishy...and even after asking point blank "Do you have allocation"...I still can't get a straight answer.
While the salesman is probably telling me everything he knows, it sounds like a conversation with the SM or GM is in order.
I'm really not in a hurry to receive the car since I have others to drive, I just think it's curious that we initiated this on 7/2 and now 2 months later, you're telling me I'm looking at 3 months additional...?
Something sounds fishy...and even after asking point blank "Do you have allocation"...I still can't get a straight answer.
While the salesman is probably telling me everything he knows, it sounds like a conversation with the SM or GM is in order.
09-07-2017, 06:01 PM
#12
AudiWorld Senior Member
Thanks guys. The dealer just sent me a report of the order status.
There's something else I wanna know if the dealer is BSing me on,
So, I opted for the 18 inch wheels with All Season Tires. However, in the report, there is no mention of that option at all. Does it mean, the dealer has not included the tire option as part of the order? I know Summer tires come as standard, I am worried for whatever reason, if the dealer is BSing again...
There's something else I wanna know if the dealer is BSing me on,
So, I opted for the 18 inch wheels with All Season Tires. However, in the report, there is no mention of that option at all. Does it mean, the dealer has not included the tire option as part of the order? I know Summer tires come as standard, I am worried for whatever reason, if the dealer is BSing again...
09-08-2017, 06:43 AM
#14
AudiWorld Senior Member
I would ask the SM to show you a current screen shot of the order status. It might be that the sales person does not know the current status of the order so he is just telling you we are "waiting" for the car. As long ans there are ETA dates on the order status and it shows "factory" instead of "order waitlist", you should be good to go. However, if if still shows Order Waitlist, you might want to deal with that now instead of next month when the Jag goes back...
09-08-2017, 07:37 AM
#15
They provided me with all the ETAs and confirmed that production status of my car. You will need your COMM # (which can be provided by your sales person).
09-08-2017, 08:49 AM
#16
AudiWorld Senior Member
You can engage directly with Audi Customer support at: Audi USA Sold Order Tracking?
They provided me with all the ETAs and confirmed that production status of my car. You will need your COMM # (which can be provided by your sales person).
They provided me with all the ETAs and confirmed that production status of my car. You will need your COMM # (which can be provided by your sales person).
09-12-2017, 07:48 AM
#17
AudiWorld Member
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I hope that is not the current status for your order. The order waitlist status means that your dealer so far does not have an allocation for a S5 Coupe. The frozen to changes does not make sense because the order will go from waitlist to factory, and then there is a window where changes are allowed until it is "frozen to changes" and a date is listed on the internal dealer update page (which will be anywhere from a few days to a month out). If your car is still really listed as order waitlist today, that means you are at least 3 months out before you will see that car in the US. In my case the order took 120 days, and that was with my dealer using an existing allocation that was still changeable to have my car built.
We complained and they switched to a previously set up spot. Now we should expect our S4 for end of October.
Perhaps the dealer is holding a spot for himself rather than you?
Insist upon an earlier delivery.
09-12-2017, 08:08 AM
#18
AudiWorld Senior Member
I would push them for an allocation spot. My S5 which was ordered back on May 27 was delivered two weeks ago but the S4 for my wife was initially set up for end of December.
We complained and they switched to a previously set up spot. Now we should expect our S4 for end of October.
Perhaps the dealer is holding a spot for himself rather than you?
Insist upon an earlier delivery...
We complained and they switched to a previously set up spot. Now we should expect our S4 for end of October.
Perhaps the dealer is holding a spot for himself rather than you?
Insist upon an earlier delivery...
"Apologizes about any inconveniences. I just emailed my Audi area Sales Manager to give me an update on your order. Currently the vehicle is still on order wait list. The vehicle was pushed through at the time but didn't get picked up in our last allocation. I just sent an email to Audi distribution and will get you an update soon as possible."
And then an hour later I received this...although I don't know how much of it I can believe:
"I just got another allocation for an S5 from my area sales manager. Allocation will be published this Monday and yours will be sent to the factory first. I will have an update for you early next week when it is all complete."
Still waiting to hear back from him this week to make sure the order was pulled and scheduled...but it appears I've been waiting 2 months for nothing and it doesn't look like I'll have a car this year.
09-12-2017, 09:49 AM
#19
AudiWorld Junior Member
If you already have a Comm #... it should already be in the pipeline (or order waitlist) and you should have an estimated build (production) week.
This should be at the top of the Comm # page (Ask your dealer for a screen shot) For example... 3817 - suggests that your car is scheduled to be built next week.
I'm not sure why they are saying "another allocation"... your order should be flagged/marked as SOLD and should not be part of a general allocation that is destined for the dealer's lot.. I ordered mine 4/10, it went into production 6/12 and I took delivery 7/29... however I had a custom paint color which added approx 5 weeks to the build, I hope this helps.
This should be at the top of the Comm # page (Ask your dealer for a screen shot) For example... 3817 - suggests that your car is scheduled to be built next week.
I'm not sure why they are saying "another allocation"... your order should be flagged/marked as SOLD and should not be part of a general allocation that is destined for the dealer's lot.. I ordered mine 4/10, it went into production 6/12 and I took delivery 7/29... however I had a custom paint color which added approx 5 weeks to the build, I hope this helps.
09-12-2017, 09:49 AM
#20
I emailed the SM last Friday and received this response:
"Apologizes about any inconveniences. I just emailed my Audi area Sales Manager to give me an update on your order. Currently the vehicle is still on order wait list. The vehicle was pushed through at the time but didn't get picked up in our last allocation. I just sent an email to Audi distribution and will get you an update soon as possible."
And then an hour later I received this...although I don't know how much of it I can believe:
"I just got another allocation for an S5 from my area sales manager. Allocation will be published this Monday and yours will be sent to the factory first. I will have an update for you early next week when it is all complete."
Still waiting to hear back from him this week to make sure the order was pulled and scheduled...but it appears I've been waiting 2 months for nothing and it doesn't look like I'll have a car this year.
"Apologizes about any inconveniences. I just emailed my Audi area Sales Manager to give me an update on your order. Currently the vehicle is still on order wait list. The vehicle was pushed through at the time but didn't get picked up in our last allocation. I just sent an email to Audi distribution and will get you an update soon as possible."
And then an hour later I received this...although I don't know how much of it I can believe:
"I just got another allocation for an S5 from my area sales manager. Allocation will be published this Monday and yours will be sent to the factory first. I will have an update for you early next week when it is all complete."
Still waiting to hear back from him this week to make sure the order was pulled and scheduled...but it appears I've been waiting 2 months for nothing and it doesn't look like I'll have a car this year.