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aul reserve warranty (exlusionary) denying cv boot claim..

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Old 07-15-2009, 06:47 PM
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Default aul reserve warranty (exlusionary) denying cv boot claim..

both side cv boots, not sure if inner or outer
from the research here, generally not covered under warranty, unless caused by other failure
indy quoted 290 per side, which seems very high
they are warrantying some other stuff, wheel bearing, front sway bar which a bolt backed out and ovalized (perhaps causing cv boot failure??)
sway bar happens to be a hotchkis installed by the same indy...

heres a copy of the aul reserve terms
http://freepdfhosting.com/ec21858b7f.pdf

is this even worth fighting?
Old 07-15-2009, 07:48 PM
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Probably not worth fighting. $290 per side seems steep, especially if they're already in there doing other warranty work.
Old 07-16-2009, 02:51 AM
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contract does state.. rubber and rubber like items are excluded.
Old 07-16-2009, 07:57 AM
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I had mine done under audi warranty. My old A6 was done several times under the extended warranty. Check with other Dealers.
Old 07-16-2009, 08:00 AM
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I think you missed it.. his policy if from AUL and he posted his contract which stated the non covered items.
Old 07-16-2009, 08:08 AM
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Just had the right side cv boot replaced with 50K. This is the p/n 441-498-203-A Boot @ a prive of 53.16 (list for 77.33) parts only. How can they justify $290 per side when they are already doing the bearings? Something doesn't sounds right here!
Old 07-16-2009, 10:19 AM
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they are only doing the right rear wheel bearing
the front cv boots are torn (were replaced around 30k, along with control arms)

they are also replacing the front sway bar under warranty (h-sport) as a bolt backed out and subsquently damaged

but Brett, one the mgrs there, said the sway bar and cv boot are not near each other

Their prices are high, but it is san francisco, paying cash helps a bit...

hopefully they'll discount all the work
Old 07-16-2009, 11:16 AM
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Ahhh, SF. Yeah. It's ~$220 in Seattle to have one boot replaced.
Old 07-17-2009, 07:31 AM
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It does not say that boots are not covered unless I missed it. Isn't a boot considered a seal? I would say fight it as it does not explicitly state that the boots are not covered and are on all vehicles today. All extended warranties I have ever owned have covered boots. Many of these companies will deny claims to preserve the BL but then approve after a fight. If you end up losing, look for a shadetree Audi certified mechanic. My guy works out of his house on evenings and weekends as there is not enough work at the stealership to pay the bills.
Old 07-17-2009, 11:49 AM
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Just went through this a day ago. Audi will not cover this under the CPO. The dealer wanted 491 for the outer boot. I had the boot replaced today at an Indy for 225.

BTW,
PaulRoad, thanks for the great tip on KMD. Very happy with the service will be doing my 75K Maintenance with them in the next month or so.


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