Audi e-tron / Q8 e-tron Discussion forums for the electric Audi e-tron SUV.

MyAudi and Connect sites and app down

Thread Tools
 
Search this Thread
 
Old 05-01-2021, 01:01 PM
  #31  
AudiWorld Member
 
Lucken2's Avatar
 
Join Date: Mar 2021
Posts: 272
Received 70 Likes on 53 Posts
Default

Originally Posted by SYMAWD
1 2021
You sir are one of the lucky ones.

Audi acknowledges there is an issue and says they are working on it.

Last edited by Lucken2; 05-01-2021 at 01:03 PM.
Old 05-01-2021, 07:30 PM
  #32  
AudiWorld Senior Member
 
skaven81's Avatar
 
Join Date: Dec 2019
Posts: 769
Received 379 Likes on 214 Posts
Default

I tried three times at three different stations around SoCal to start an EA charger using the Audi app, but it is not working. I also cannot see my EA credit balance. Anybody else seeing this?
Old 05-01-2021, 08:07 PM
  #33  
AudiWorld Super User
 
SYMAWD's Avatar
 
Join Date: Apr 2016
Location: New Jersey
Posts: 4,816
Likes: 0
Received 234 Likes on 171 Posts
Default

Originally Posted by skaven81
I tried three times at three different stations around SoCal to start an EA charger using the Audi app, but it is not working. I also cannot see my EA credit balance. Anybody else seeing this?
Working fine for me. Try logging out of the app, logging in to the website, then logging back into the app.
Old 05-02-2021, 07:25 AM
  #34  
AudiWorld Senior Member
 
skaven81's Avatar
 
Join Date: Dec 2019
Posts: 769
Received 379 Likes on 214 Posts
Default

Originally Posted by SYMAWD
Working fine for me. Try logging out of the app, logging in to the website, then logging back into the app.
It's working now after logging out and back in.
Old 05-02-2021, 07:26 AM
  #35  
AudiWorld Senior Member
 
calbear92's Avatar
 
Join Date: Feb 2004
Location: NA
Posts: 1,366
Received 124 Likes on 98 Posts
Default

been working fine since Thursday after deleting app, reinstall and login.
Old 05-03-2021, 02:10 AM
  #36  
AudiWorld Junior Member
 
DanielF's Avatar
 
Join Date: May 2021
Posts: 7
Likes: 0
Received 0 Likes on 0 Posts
Default My Audi Connect not working since 28.04

My20 audi A3 lose google masp on virtual cockpit, weather not connecting, worder if it’’s the server or it’s my car. Today, 03.05 still not working. Anyone else? I didn’t get any warning from Audi. Audi Connect licence is till 2023 so not that.
Old 05-03-2021, 09:29 AM
  #37  
AudiWorld Senior Member
 
calbear92's Avatar
 
Join Date: Feb 2004
Location: NA
Posts: 1,366
Received 124 Likes on 98 Posts
Default

You need to sign in to your MMI (re-enter the 10 digit scratch off code).

Weather, Google Maps overlay are all part of the Audi Connect Plus/Prime paid subscriptions. Regular Audi Connect (free for 10 years) only gives you location, lock/unlock, SOS calls.
Old 05-03-2021, 10:30 AM
  #38  
AudiWorld Super User
Thread Starter
 
JNealCox's Avatar
 
Join Date: Oct 2020
Location: Portland, Oregon
Posts: 2,163
Received 548 Likes on 407 Posts
Default

Originally Posted by DanielF
My20 audi A3 lose google masp on virtual cockpit, weather not connecting, worder if it’’s the server or it’s my car. Today, 03.05 still not working. Anyone else? I didn’t get any warning from Audi. Audi Connect licence is till 2023 so not that.
You just may need to log back into your MyAudi account on the MMI. I went out this AM and found that my car had been logged out. Entered my email and PW and was good to go.
Old 05-03-2021, 11:32 AM
  #39  
AudiWorld Junior Member
 
DanielF's Avatar
 
Join Date: May 2021
Posts: 7
Likes: 0
Received 0 Likes on 0 Posts
Default

It cannot connect to internet, I log in with email and password but could not connect. I try everything except factory reset. Is there a way to reset mmi, like was on the older models with 3 buttons? I can’t find anything. I want to reset my esim
Old 05-03-2021, 01:08 PM
  #40  
AudiWorld Super User
Thread Starter
 
JNealCox's Avatar
 
Join Date: Oct 2020
Location: Portland, Oregon
Posts: 2,163
Received 548 Likes on 407 Posts
Default

Originally Posted by DanielF
It cannot connect to internet, I log in with email and password but could not connect. I try everything except factory reset. Is there a way to reset mmi, like was on the older models with 3 buttons? I can’t find anything. I want to reset my esim
On the E Tron you can reboot the MMI by pressing and holding the Volume control ****.


Quick Reply: MyAudi and Connect sites and app down



All times are GMT -8. The time now is 08:26 AM.