Corpreneur

Hi everyone-

escalate to the Service Director of your dealership, and hold them accountable for opening the escalation ticket with Audi Corporate Customer Experience. I’d provide them a link to this forum as well ;-).

This is a well known defect at Audi North America trending at ~5,000 cars currently idled waiting on parts.

If no luck with Service Director at dealer, bubble it up to the General Manager.

For me, took 7 weeks, but Audi covered it and provided a Q7 loaner, then swapped to Q8 loaner once they got one back in. They handled it like pros as you would expect from Audi even though I was just out of warranty at 54k miles.

Personally, I wouldn’t sit on hold with any contact center or emailing. Hold the dealer accountable. They are well equipped to escalate and in far better position to facilitate.

ThomasWShea

⬆️ agree, if you can get the dealer to stand behind you, you're in a better position. If you can't, get with audi directly.

Steve Du

Thank you all.

I sent a detailed email to the address provided above. Hopefully I will hear something back.

Followed up with a call to the dealer. Given that I did not purchase this vehicle from the dealer it's being serviced in I am not sure how much a weight they can put on. I did mention to my SA regarding the situation. All he said was at this point he's just waiting on the parts to arrive as there are almost 10 vehicles ahead of mine waiting on the SAME part. I did ask if he can submit a complaint on my behalf, while I did I not get a straight yes or no answer, he did point me directly to Audi directly. As for the loaner situation? According to the SA they didn't have a single loaner since November as majority of the repairs are waiting on the same dang part...

It's the end of the year and the holidays, I won't be surprised if I won't hear back for another month.

ThomasWShea

How much should it matter if the servicing dealer is the dealer you purchased from: IT SHOULD NOT MATTER AT ALL. If you buy the pre paid maintenance, or extended warranty etc, any dealer honors those. People move around, so having a higher level of associated with the selling dealer is bad for the brand. If a dealer treats you like crap because you didn't buy the car from "THEM" then what do they expect to happen when you go to buy your next car? I think if you are not getting the service you expect from a dealer, I'd hot foot it directly to audi on that. Let audi come down on them like a ton of bricks.

avned

Makes you wonder at what point will they finally make it a recall? Cars that shutdown on the freeway doing 70mph is catastrophic. So are they waiting for a devasting crash to finally make the call? Seems like bad business.

John freeman

Hello my car has been in the dealer for 2 months. It’s a cpo a8l 2019 40,000. They gave me a a3 base as a loner and it’s quite the downgrade. What channels did you use to get in touch with Audi corporate?

Did you email or call and if so what’s the best way to reach them?

gonzo7570

Hi All - this is a very long thread but I do want to add, this weekend we had to have our Q8 towed to the dealership for Electrical Malfunctions which was diagnosed today as a failure with the alternator. The service department also let me know that there is no ETA on when they will have the replacement alternator, and it could be months. This is MIND BLOWING that they do not have a plan b for consumers as this is obviously a consistent issue. I hope they recall this part and make this right for everyone who has had to deal w/ the first series of Q8s back in 2019.

gonzo

ThomasWShea

The issue is the software, the alternator part is un changed, you'll be getting new alternator the is exactly the same - if you reference some of the above conversation, we nailed the part numbers down.

What I think, and others agree, is that the software causes the alternator failure. There is a brief period where the software issue starts and the alternator isn't damaged, but it seems like in almost every case here, the alternator is damaged and needs to be replaced by the time the car makes it into service.

John freeman

how were you able to reach Audi corporate. Did you email or call and if so what’s there email or phone?

avned

I reposted my post with the number I used above for a successful compensation claim. Good luck