Electric System Malfunction
12-21-2022, 02:05 PM
#181
AudiWorld Newcomer
Join Date: Dec 2022
Posts: 2
Likes: 0
Received 0 Likes
on
0 Posts
Did they provide you with a loaner vehicle then?
Did they provide you with a loaner vehicle? We've been quoted 4 to 6 weeks for the fix but they don't have any vehicles to lend us at the moment and that we will have to pay for rental ourselves. Which is ridiculous because we are paying for the monthly payments on the car while it's being fixed in the shop and we are expected to pay for another rental vehicle on our own.
Just got my baby back Q8 2019 Y1 S-line package that was in the shop 2.5 months (51k miles). The engine malfunction shut down everything ( windows, A/C, etc.) and I still am not sure what the issue was. The dealership said the part came from Germany to fix it. Dealer was good about the whole thing but it is concerning. Appreciate all the feedback here. It helps)
12-21-2022, 02:08 PM
#182
AudiWorld Newcomer
Join Date: Dec 2022
Posts: 2
Likes: 0
Received 0 Likes
on
0 Posts
Same Position
Just had my 19 Q8 with 52k experience the same issue on Monday.
Had to wait 24 hours to get it towed to the dealer, while getting my CC stolen with shady Out-of-network towing company because they can't find anyone in network for 24 hours. Not to mention spent almost 6 hours on the phones to sort the towing issue out.
Just called the dealer, was told there are 10 cars in line that has the same issue. No loaner of course.
When asked if they have an estimation, was told they had someone since September and was JUST completed this week. Of course the 48v Generator is on backorder until God knows when.
Now the question is, what can we do if our car is in the shop waiting on parts for more than 1 month, with no loaners available, do we have rights as affected consumers?
Had to wait 24 hours to get it towed to the dealer, while getting my CC stolen with shady Out-of-network towing company because they can't find anyone in network for 24 hours. Not to mention spent almost 6 hours on the phones to sort the towing issue out.
Just called the dealer, was told there are 10 cars in line that has the same issue. No loaner of course.
When asked if they have an estimation, was told they had someone since September and was JUST completed this week. Of course the 48v Generator is on backorder until God knows when.
Now the question is, what can we do if our car is in the shop waiting on parts for more than 1 month, with no loaners available, do we have rights as affected consumers?
12-21-2022, 02:22 PM
#183
AudiWorld Senior Member
Join Date: Jul 2022
Location: Northwest, Washington State, USA
Posts: 1,658
Received 416 Likes
on
353 Posts
12-21-2022, 03:09 PM
#184
Did they provide you with a loaner vehicle? We've been quoted 4 to 6 weeks for the fix but they don't have any vehicles to lend us at the moment and that we will have to pay for rental ourselves. Which is ridiculous because we are paying for the monthly payments on the car while it's being fixed in the shop and we are expected to pay for another rental vehicle on our own.
12-21-2022, 04:03 PM
#185
AudiWorld Senior Member
Join Date: Jul 2022
Location: Northwest, Washington State, USA
Posts: 1,658
Received 416 Likes
on
353 Posts
I've received loaners everytime I've taken my Audis in for service. This last time I had a Q5 for the 46 days it was in service. In the past, if they were out of loaners they've paid for rental vehicles. I'm not sure why your dealer is so stingy. Hope you can get a manager involved to help out.
12-22-2022, 06:39 AM
#186
I've received loaners everytime I've taken my Audis in for service. This last time I had a Q5 for the 46 days it was in service. In the past, if they were out of loaners they've paid for rental vehicles. I'm not sure why your dealer is so stingy. Hope you can get a manager involved to help out.
All my calls and email goes to the AoA goes unanswered.
Consider this is one of the two dealers in a major metro area (ATL).
At this point I'm done with Audi.
12-22-2022, 07:39 AM
#187
AudiWorld Senior Member
Join Date: Jul 2022
Location: Northwest, Washington State, USA
Posts: 1,658
Received 416 Likes
on
353 Posts
Funny you mentioned that... it's been a month and I still don't have a loaner. Weekly calls to the dealer regarding the loaner situation, paid/discount rental, even with escalation I was told "It's a courtesy, not a mandatory feature. We don't have anything to give and the cars with the same problem are lining up."
All my calls and email goes to the AoA goes unanswered.
Consider this is one of the two dealers in a major metro area (ATL).
At this point I'm done with Audi.
All my calls and email goes to the AoA goes unanswered.
Consider this is one of the two dealers in a major metro area (ATL).
At this point I'm done with Audi.
The following users liked this post:
ajmilan (12-23-2022)
12-27-2022, 03:58 AM
#188
At this point the dealer is a dead end. They insist it's a "courtesy" while I keep bringing up the amenity. It's an endless loop of argument.
Of course still haven't heard back from AoA. Contacted them via both email and phone... nothing.
Of course still haven't heard back from AoA. Contacted them via both email and phone... nothing.
12-27-2022, 04:13 AM
#190
I just hope AoA start being proactive about this increasing concerning issues. I'm so tempted to warn other 19 Audi drivers when I see them on the road about this.