When you click on links to various merchants on this site and make a purchase, this can result in this site earning a commission. Affiliate programs and affiliations include, but are not limited to, the eBay Partner Network.
Rear camera on A6 ('20) not working. Throws fault codes. Dealer says no help
I posted this last year on the A6 forum but thought I'd check here and provide an update as I did there. Anyone else going through something like this with the camera. The A6 in 2020 was not under a recall, but maybe it should be.
After much push back last year, the dealer claimed to have fixed this. Within days after, it resumed. They had my car back in today for a service so I brought this up again.
So this issue remains unresolved. Audi even put in the notes that they found sporadic fault codes. They noted these codes were for right environmental camera faulty, rear environmental camera faulty, and had two codes. Yet, even with the codes, they told me the camera is working fine when they try to duplicate it so there is nothing they can do. I provided them photos and video of me using it one week ago and showing it not working. They told me that's not enough, that it was working when they tested it.
I can't believe how hard it is to get good service. My next closest dealer is an hour way (one way) but I may need to try them.
Do others have this sort of junk when they make a warranty claim?