GDawgA4

AFAIK, still the same old Clair service and quality from the times I've been in there.

tlewis81

with getting parts

bostonS6

Bought an S6 there, and brought them my friend who bought an S5.

Sales are nice guys generally. Service is unresponsive, rarely have a loaner cars. Also, delivery of car happened with a big scratch on it which still hasn't been taken care of.

AutoUnionQ7

the story is that the "IRA" franchises were sold off by Ira himself to someone else, and he bought "prime" in Maine. Then he bought the Clair dealers.

Unless you mean IRA is the same as Prime AUdi.

utollwi

Thanks everyone! IRA never returns calls etc. - Amazing that in 2008 car dealers can't deal with phone oders/deposits...I will call Burlington.

I miss Champion in Pompano Beach FL - bought 2 A4's there, and friends and co-workers bought 6.

NoahD

ask for Scott Allerheiligen, mention a referral by me (Noah).

eherlihy

I beg to differ. I have been bringing my 2000 A6 to Clair since it was new.

I always had great service from the service department at Clair. After the change in ownership from Clair to Prime (owned by Ira Rosenberg, who sold Ira Motor group) I noticed a distinct drop in the morale of the staff.

My last experience with them for the 90K mile service, was the last time they will EVER touch my car. In the process of repairing the rear window washer on my Avant, the service tech broke the rear decklid trim, because he forgot to remove a screw. Initially the consultant acknowledged the problem and said that they would take care of it when the part came in. After a month, I called to check on the status of the part and then the consultant and service manager refuted that the tech broke anything, and that the consultant ever said that they would fix it. This went on for 4 months. I finally wrote a letter and sent it to the GM of the dealership and Audi USA.

Prime finally "fixed it" by installing a sheet metal screw through the trim, and into the rear hatch. When I asked what about the new pannel, the service manager claimed that I misunderstood what he agreed to do. I told the service manager that we were done. I was sick of fighting, and realized that my car was now worse off for the effort.

GDawgA4

(since they changed to Prime) if I can't do my own repairs and each time has turned out to be great service still.