Niello Audi service sucks!
10-31-2008, 02:34 PM
#22
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It's up to you.......
my point was simply that you would think that they would treat enthusiasts more positively considering they are an ACNA member. Especially if you are an ACNA member as well.
11-01-2008, 11:26 AM
#24
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Niello is HORRIBLE. I will never do business with them again. Of course...
Lasher isn't THAT much better, but the techs are a bit more competent there. Since Ian left Niello...I quit going there. When he left Lasher...I stopped going there too. Of course I worked on my Audi's myself, but the part discount helped A LOT.
Now...with VW I would NEVER take my car to Niello. Roseville ALL THE WAY. Now 3 techs there and the parts manager. It REALLY helps to know people when you own Audi/VW. It saves a lot of hassle and was one reason why I went back to VW.
Good luck in the future! It sucks that the Sac Audi dealers have such bad reps.
Now...with VW I would NEVER take my car to Niello. Roseville ALL THE WAY. Now 3 techs there and the parts manager. It REALLY helps to know people when you own Audi/VW. It saves a lot of hassle and was one reason why I went back to VW.
Good luck in the future! It sucks that the Sac Audi dealers have such bad reps.
11-04-2008, 09:43 AM
#29
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*Update* Got a call from the service manager of Niello
I sent an email to Audi USA last week relating my experience. On Monday (11/4/08) I got a call from Audi USA explaining they had received my email and would be forwarding it to the regional customer service manager and the service manager at Niello. A couple hours after talking with Audi USA I then get a call from Mitch Kudler, Niello's service manager, apologizing for what happened.
He offered to change my service rep to someone else instead of Gary Phillips and reimburse me for the bulbs I bought. I just need to meet with him to show him the receipt for the bulbs.
Anyhow, I'm relatively surprised that contacting Audi USA provided results, but am glad that it did. I'll be arranging a meeting with the service manager for next Monday and will give you guys an update on what transpires.
He offered to change my service rep to someone else instead of Gary Phillips and reimburse me for the bulbs I bought. I just need to meet with him to show him the receipt for the bulbs.
Anyhow, I'm relatively surprised that contacting Audi USA provided results, but am glad that it did. I'll be arranging a meeting with the service manager for next Monday and will give you guys an update on what transpires.
