2011 Q5 2.0T transmission at 1266 miles
07-03-2011, 03:27 PM
#1
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2011 Q5 2.0T transmission at 1266 miles
Newbie here and first post so let me know if I do this incorrectly.
At two and one-half weeks the beautiful new Q5 would not allow reverse and produced a "transmission gearbox malfunction". AudiCare towed the vehicle back and provided a loaner. Service stated it was a "module malfunction" and the module was being shipped. Major bummer as we really like the vehicle. I know things happen but not what I expected in quality from the brand. So far they handling this ok with a Q5 loaner (3.2 S-Line) but I hope this fix is the last on the tranny.
Bummed out in Ohio
Prem+ 2.0T Deep Sea Blue/Cinnamon B&O/MMI
At two and one-half weeks the beautiful new Q5 would not allow reverse and produced a "transmission gearbox malfunction". AudiCare towed the vehicle back and provided a loaner. Service stated it was a "module malfunction" and the module was being shipped. Major bummer as we really like the vehicle. I know things happen but not what I expected in quality from the brand. So far they handling this ok with a Q5 loaner (3.2 S-Line) but I hope this fix is the last on the tranny.
Bummed out in Ohio
Prem+ 2.0T Deep Sea Blue/Cinnamon B&O/MMI
07-03-2011, 03:35 PM
#2
AudiWorld Super User
Newbie here and first post so let me know if I do this incorrectly.
At two and one-half weeks the beautiful new Q5 would not allow reverse and produced a "transmission gearbox malfunction". AudiCare towed the vehicle back and provided a loaner. Service stated it was a "module malfunction" and the module was being shipped. Major bummer as we really like the vehicle. I know things happen but not what I expected in quality from the brand. So far they handling this ok with a Q5 loaner (3.2 S-Line) but I hope this fix is the last on the tranny.
Bummed out in Ohio
Prem+ 2.0T Deep Sea Blue/Cinnamon B&O/MMI
At two and one-half weeks the beautiful new Q5 would not allow reverse and produced a "transmission gearbox malfunction". AudiCare towed the vehicle back and provided a loaner. Service stated it was a "module malfunction" and the module was being shipped. Major bummer as we really like the vehicle. I know things happen but not what I expected in quality from the brand. So far they handling this ok with a Q5 loaner (3.2 S-Line) but I hope this fix is the last on the tranny.
Bummed out in Ohio
Prem+ 2.0T Deep Sea Blue/Cinnamon B&O/MMI
Check out if your state has lemon law.
I think you handle this good - I saw many post when user start screaming WTF - my 50K car!!!
Just stay calm and let your dealer take care of this issue. Make a copy and documented every phone call, conversation etc. If, god forbid, you need to go to court - you have proof on your hands.
Good luck and keep posted.
07-03-2011, 09:33 PM
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Welcome. Sorry to hear about your tranny-troubles. That's tough when it is so fresh out of the box. I'll be interested to hear how things get resolved
While you are waiting and driving the 3.2, I'd like to ultimately hear your opinion of one motor & gearbox versus the other. There is constant commentary on this forum about preferences either way and I don't think there has been anyone who has had the opportunity to drive both for extended periods.
Good luck.
While you are waiting and driving the 3.2, I'd like to ultimately hear your opinion of one motor & gearbox versus the other. There is constant commentary on this forum about preferences either way and I don't think there has been anyone who has had the opportunity to drive both for extended periods.
Good luck.
07-04-2011, 03:55 AM
#4
AudiWorld Member
If, as the dealer says, it is only the transmission module then I don't think you have anything to worry about. They'll swap it for a new one and code it up and you'll be away.
07-04-2011, 06:43 AM
#5
AudiWorld Senior Member
Ouch !
Yes, sounds like an electronic problem....
my 05 SUV had something like that @ 3k miles... that was 139k perfect miles ago!
and that's my experience playing with those pesky computers since the 70's, electronics either break right out of the box, or last a long time !
good luck and your new car can earn your trust again!!!
Yes, sounds like an electronic problem....
my 05 SUV had something like that @ 3k miles... that was 139k perfect miles ago!
and that's my experience playing with those pesky computers since the 70's, electronics either break right out of the box, or last a long time !
good luck and your new car can earn your trust again!!!
07-04-2011, 08:11 AM
#6
AudiWorld Super User
bigak, You are the first owner with a 8 speed tranny module problem on this board. I hope the dealer troubleshot the problem correctly as this is a brand new transmission for Audi here in the US. Like Time89 said, document everything and get everything in writing.
Good Luck.
Good Luck.
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07-05-2011, 03:06 PM
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Transmission Update
Received a call from the service manager at the dealership and the news was not good!! The replacement modules did not solve the "no reverse" issue and that Audi is crating up a new transmission in Germany to replace the entire unit. This is so depressing. They heavily apologized and told me to continue to drive the loaner Q5 for as long as it takes. They keep telling me they have never seen this issue in any of the models.
A small part of me ( probably the optimist side of me) is thinking the total replacement is better than taking it apart and trying to fix.
I guess I need to start researching the Ohio lemon law.
Received a call from the service manager at the dealership and the news was not good!! The replacement modules did not solve the "no reverse" issue and that Audi is crating up a new transmission in Germany to replace the entire unit. This is so depressing. They heavily apologized and told me to continue to drive the loaner Q5 for as long as it takes. They keep telling me they have never seen this issue in any of the models.
A small part of me ( probably the optimist side of me) is thinking the total replacement is better than taking it apart and trying to fix.
I guess I need to start researching the Ohio lemon law.
07-05-2011, 03:18 PM
#9
AudiWorld Super User
Transmission Update
Received a call from the service manager at the dealership and the news was not good!! The replacement modules did not solve the "no reverse" issue and that Audi is crating up a new transmission in Germany to replace the entire unit. This is so depressing. They heavily apologized and told me to continue to drive the loaner Q5 for as long as it takes. They keep telling me they have never seen this issue in any of the models.
A small part of me ( probably the optimist side of me) is thinking the total replacement is better than taking it apart and trying to fix.
I guess I need to start researching the Ohio lemon law.
Received a call from the service manager at the dealership and the news was not good!! The replacement modules did not solve the "no reverse" issue and that Audi is crating up a new transmission in Germany to replace the entire unit. This is so depressing. They heavily apologized and told me to continue to drive the loaner Q5 for as long as it takes. They keep telling me they have never seen this issue in any of the models.
A small part of me ( probably the optimist side of me) is thinking the total replacement is better than taking it apart and trying to fix.
I guess I need to start researching the Ohio lemon law.
Sorry, man
http://www.carlemon.com/lemon/OH_LemonGuide.html
07-05-2011, 03:18 PM
#10
AudiWorld Member
They are not really allowed to crack those things open and start replacing bits, they have instructions to box it up and send it back to R&D and have them disasemble it with such low miles on it. I recently had my rear differential fail with only 9k on the dial, same story...overnighted a new one and the old went back to be gone over with a fine tooth comb.
So I've been told anyway.....
Good luck AK
Dave
So I've been told anyway.....
Good luck AK
Dave