Water pump heads up

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12-22-2009, 07:43 AM

#41

The G Man

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Quote:

Originally Posted by sdmf1503

2009 Q5 delivered in early May. Black on black, 19 inch rims, live out on Long Isand in NY.

Pump blew at exactly 11,410 miles.

What puzzles me is that if they knew they were having an issue couldn't they identify which batch was having issue or at least the supplier and have replacements sent out ahead of time. I realize it's a new model but they are killing me. Just got a call this a.m. telling me it could be 2 weeks til the part comes in. Are they manufactuing the thing? Otherwise one would think Fed Ex would work.

I don’t think there is any wide spread issue with the water pump on the Q5. This is not a Toyota you are driving. Audi just do not have the network of suppliers and warehouse like Toyota do. Like most companies, Audi try to stock as little as possible to save on cost. Pretty much any parts out of the ordinary will be coming from Germany. The last time I heard, the Q5 production line is running at full capacity, replacement parts might take a while.

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12-22-2009, 07:47 AM

#42

sdmf1503

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Just got another call. They have apparently identified it as an issue with the supplier. Trying to rush production as they had not anticipated failure (at 11,000 miles neither did I).

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12-22-2009, 07:49 AM

#43

sdmf1503

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Quote:

Originally Posted by sdmf1503

Just got another call. They have apparently identified it as an issue with the supplier. Trying to rush production as they had not anticipated failure (at 11,000 miles neither did I).

and they did offer to make this months payment.

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12-22-2009, 07:54 AM

#44

sdmf1503

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Quote:

Originally Posted by happyaudi

Welcome to the world of owning German cars. If you think that is bad just waiting until the warranty of your vechile run out. I understand your situation and that why i am going with Infiniti not Audi.

Have had 5 BMW's (328i, 528i, 525i, X5, 528xi) with no issues. Gotta say the Q5 drives better than any of them though which is why I bought it.

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12-22-2009, 08:11 AM

#45

szoctzrs

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Quote:

Originally Posted by Jusforfun

szoctzrs, can you post Model Year, arrival date and mileage at fail? Are you in a cold climate?
TIA

2010 Q5 Arrival Date:2009,Aug,24. Odometer:11425 Km. I'm in Toronto,yeah,it's in cold climate

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12-23-2009, 03:55 AM

#46

sdmf1503

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Quote:

Originally Posted by edwyun

Could you tell us of the symptoms or was it that the idiot lights showed a failure in the water pump. Also, what was replaced - the entire pump?

Symptoms were simple. Temp light came on and engine started to steam. Popped hood and noticed coolant reserve was empty and fluid was everywhere. Hoses were all intact so it didn't take to much effort to figure out what went wrong.

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