Laters

Am I the only one having my audi app issues? 2021 Q5, BOUGHT NEW IN FEB 2021. I have spent hours on the phone in holding patterns with Audi. Finally today, they canelled my old audi connect monthly subscription and charged me for my new one. Payment hit my card this morning, still NO wifi or Google maps! Now, I can't even get anyone at audi connect. removed app and reinstalled. still no google maps!

ribeye

Lots of people have had nothing but headaches with the Audi app for the 4 years I have read this forum. Some worse than others. And the big thing is, trying to get it fixed. Good luck.
It can ruined the driving experience which is otherwise great.

TJK

Audi doesn’t have a functioning app. It’s surprising, but it’s a tech area where they’ve totally failed.

Laters

Audi Connect blames the App, says it has bad clitches.I have spent over 7 hours in holding patterns, in the last week. I had Auto renew on Subscription, but it would not renew. We finally had to totally disconnect the car from Audi then re-enter everything. It took 5 MMI resets before it finally picked up the new subscription. What an ordeal!

jebhick

I no longer use Audi apps except to check on the charge of my Q5. I use Android Auto and it's fabulous! Google maps are incredible. Plus it actually recognizes your voice when you give your preferred destination.

superswiss

Software within entire VAG is essentially a disaster and there's no sight of them getting a handle on it. Herbert Diess was fired over software and other issues. It's cute of them blaming the app, haha....it's their app! The ridiculous pricing of Audi connect adds insult to injury, IMO. What Audi dares to charge for this crap is unbelievable. For comparison, I just renewed my online services for 12 months for my AMG for $150. That's after the 3 year trial had expired last month. Yes, 3 years, not just a puny 6 months. The services including the app work as advertised. Traffic data is accurate and I keep getting online map updates, not like with Audi where you only get 5 updates and then you have to pay for further updates on top of the subscription.

Martigary

Strange how different markets have different services. In Australia we have Audi Connect Plus as standard for 3 years. That includes the following:
Audi connect plus - Navigation & Infotainment

• Online map updates (Monthly)
• Online traffic information
• Parking information
• Destination entry via myAudi or Google Maps
• Navigation with Google Earth
• Weather
• Fuel prices
• WiFi hotspot

Audi connect plus - Security & Assistance

• Online roadside assistance
• Emergency call (active for 10 years)
• Audi incident assist
• Audi service request (active for 10 years)
• Vehicle status report
• Car finder with remote signal
• Remote lock and unlock
• Anti thief alarm system notification

Don't know how much the renewal cost would be as I haven't need to look this far ahead yet.
Even the app has been alright, would say 95% working when I needed it.

Janosk

I deleted the app several months ago after an update disconnected it. One of the many reasons I’m getting rid of this car.