Wrong order
12-02-2017, 01:01 PM
#11
AudiWorld Newcomer
Join Date: Sep 2017
Location: Dallas
Posts: 8
Likes: 0
Received 0 Likes
on
0 Posts
It sucks that your order wasn’t placed right, and yes dealers should make sure they go in correctly. But let’s not place all responsibility for an incorrect vehicle showing up after a 4 month wait on the dealer. If you are ordering a car to get exactly what you want, you should insist the dealer shows you the printout of exactly what was ordered. On my current SQ5 order, I had my SA print and send me the vehicle configuration details screen immediately after the order was entered into the system back in mid-September. And then once it was produced last week and showed up on the dealers website I verified once again that the vehicle coming is exactly what I ordered.
Should the dealer order order what you requested? Yes, of course. Should they re-order or compensate you? Yes, of course. But do either of those things get you the exact vehicle you wanted right now vs having to wait? Nope.
Should the dealer order order what you requested? Yes, of course. Should they re-order or compensate you? Yes, of course. But do either of those things get you the exact vehicle you wanted right now vs having to wait? Nope.
Last edited by SoonerJohn; 12-02-2017 at 01:40 PM.
12-02-2017, 04:06 PM
#12
AudiWorld Member
Thread Starter
Join Date: Nov 2016
Posts: 77
Likes: 0
Received 0 Likes
on
0 Posts
I'm curious how dealers can let these things happen. Was the sunroof delete on the build sheet when you ordered? Is this a factory mistake or a dealer clerical error? You're a trooper man. Waiting four months and running into this i wouldn't take it lightly....
But ultimately its a custom car... you should go with what you want without compromise!
But ultimately its a custom car... you should go with what you want without compromise!
They reassured me that all Prestiges come with a sunroof and that the sunroof delete was checked to not incur extra charges.
Lo and behold they were wrong!
I was trying so hard not to lose it and chew out the sales rep!
12-02-2017, 04:30 PM
#13
Audiworld Junior Member
I saw the build sheet and it said "sunroof delete" 2 months in, which worried me so I contacted them telling that I never said to delete the sunroof.
They reassured me that all Prestiges come with a sunroof and that the sunroof delete was checked to not incur extra charges.
Lo and behold they were wrong!
I was trying so hard not to lose it and chew out the sales rep!
They reassured me that all Prestiges come with a sunroof and that the sunroof delete was checked to not incur extra charges.
Lo and behold they were wrong!
I was trying so hard not to lose it and chew out the sales rep!
Personally, I'd take the discount as my wife does't care for sunroofs and I these days have mixed emotions. But that's just me/us and I can't help but believe resale value will be affected.
12-02-2017, 04:53 PM
#14
AudiWorld Member
Thread Starter
Join Date: Nov 2016
Posts: 77
Likes: 0
Received 0 Likes
on
0 Posts
12-03-2017, 09:44 AM
#15
I ordered a Q5 Prestige 4 months ago and it finally came in, but the sunroof was missing.
The dealer is willing to give me a discount, but how would that affect re-sale value?
Would you take the wrong SUV or wait another 4 months?
FYI: Still very difficult to find the exact configuration Q5 I want on the ground.
The dealer is willing to give me a discount, but how would that affect re-sale value?
Would you take the wrong SUV or wait another 4 months?
FYI: Still very difficult to find the exact configuration Q5 I want on the ground.
12-03-2017, 02:37 PM
#16
AudiWorld Member
Join Date: Jun 2017
Posts: 76
Likes: 0
Received 0 Likes
on
0 Posts
Missing Sunroof
I love the sunroof in my Q5 and this wuld have been a deal breaker for me. If I had to wait another four months, I would want my dealer to give me a great deal. My Prestige Q5 showed up with the wrong colored wooden inlay and I decided that was not a big enough deal to wait four months but I love the sunroof. No rattles so far.
Thread
Thread Starter
Forum
Replies
Last Post