saversc

We have a 2008 Q7 and the leather on both front seats (bottoms and backs) are cracking. We reported to the dealer in June, at whxih time they said it was a warranty item.

They have been saying the parts are out of stock. Now they are saying it is not a warranty item and want to charge us $800 for one seat bottom.

Anyone had any experience with this?

chickdr

The leather isn't covered under the 4yr.50k warranty? You are still under warranty right? I would be escalating this rapidly. There was an issue with the wood trim cracking on early Touaregs and some dealers would say the trim was a 12mth/12K item and others would replace it for the entire period. You could try another dealer(if you have another close by). Please let us know how this turns out.

IAS5

or both?

I would run this up the audi flagpole real fast.

For future dealings, i would suggest that at any time a dealer tells you that it is a warrantable claim, have them to print out a service ticket stating that.

Let me guess, did they say it was a normal wear-n-tear situation? Are you within 12 months/12k miles of your purchase (i'm assuming you are the original owner)?

I hope the dealer resolves this for you...good luck!

fairenough

I didn't figure it would be covered, but now that you mention it I'm going to inquire at the dealer since I've got to go in for another problem anyway.

obLu

The drivers side outer bolster rubs on the plastic surround and it cracked the leather there. They replaced the driver's side, no questions asked.

I doubt they would now that it's a year and half old.

Gotta keep some conditioner on the leather, especially if you live where it's sunny and you've got the pano roof. Leather dries out quick.

luvmshavd

Seat leather is considered a trim item and is only covered for 12/12, you may ask your dealer ship manager to contact audi and see if they will give you customer assistance on replacement.

Cheers,
Chris Martin
Audi West Covina

jackfrost

Instead of having the whole seat in leather Audi decided to save a few bucks by having vynl on the seat bolsters. The only leather portion is where your but cheeks are other than that it is vynl. In the end Audi has had to replace quite a few including mine and in the end I'm not sure if they are really saving any money by cutting corners with all those seats cracking..

obLu

Ah ... sorry, we've got the full leather option, didn't know about the cracking vinyl.

AofC_RR

milano and cricket upgrades are worth it.

chickdr

Show me where it specifically states the leather is a 12mth/12k item. The whole car is covered 48mths/50K except for items like tires, brakes, wiper blades(which are consumables). Leather seats are not consumable. They should last a "reasonable" amount of time without failing(especially in a $50K+ car). 2 yrs doesn't quite cut it in my book....