This dealer is a POS!!!
07-18-2003, 11:39 AM
#1
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This dealer is a POS!!!
***Written by me (11AM today):
Hello,
I have a little problem...I have a 2002 BMW 330i (E46) and both headlight covers have cracks in them. Unfortunately, on a day when it has rained, condensation appears on the inside of the headlight.
Would this kind of damage be covered under warranty? I just want new headlight covers (my car has the xenons) because the current ones have cracks in them. If this is not covered by the warranty, how much does this cost?
Thank you,
Gergin
***Written by the fiends at the dealer (3PM):
Hello,
The car would have to be inspected first to figure out where/ what has caused it to crack.
If the cracks on the headlights are from stone chips then this damage won't be covered by warranty.
Please call the service department to arrange a time to bring the car in for inspection.
416-865-1622
Kindest Regards,
CENSORED NAME
sales coordinator
***Writeen by me at 3:30PM:
Hey,
Of course the cracks in the headlight covers are made by rocks and other such things. You know how one drives down the road and then you get hit by a rock from a bulldozer. It's that kind of regular damage. That's obvious...the question is how much for the new headlight covers including installation...
Please look up the price of those headlight covers for me and we'll take it from there. I want to avoid making any appointments yet since I am well aware of the unacceptable tardiness of your service department. Furthermore, the quality of the repairs is always questionable. Hopefully when you move to the new "Toronto BMW" building, you will have a service department that corresponds to the price of the cars you sell.
Thanks,
Gergin
webmaster@gergin.net
webmaster@gergin.com
You see what crap my dealership is? They want to "inspect" the car first. Are they blind??? I wanted the PRICE for goddam headlight covers!!! They can go S C R E W themselves. This is a POS dealer - if you are gonna buy a car from Downtown BMW in Toronto, be warned that their service department is the WORST thing I have seen!
I really miss my old Audi dealership (Agincourt Autohaus). Who could think that BMW could severely inflate their prices of cars AND not provide the corresponding service?
Hello,
I have a little problem...I have a 2002 BMW 330i (E46) and both headlight covers have cracks in them. Unfortunately, on a day when it has rained, condensation appears on the inside of the headlight.
Would this kind of damage be covered under warranty? I just want new headlight covers (my car has the xenons) because the current ones have cracks in them. If this is not covered by the warranty, how much does this cost?
Thank you,
Gergin
***Written by the fiends at the dealer (3PM):
Hello,
The car would have to be inspected first to figure out where/ what has caused it to crack.
If the cracks on the headlights are from stone chips then this damage won't be covered by warranty.
Please call the service department to arrange a time to bring the car in for inspection.
416-865-1622
Kindest Regards,
CENSORED NAME
sales coordinator
***Writeen by me at 3:30PM:
Hey,
Of course the cracks in the headlight covers are made by rocks and other such things. You know how one drives down the road and then you get hit by a rock from a bulldozer. It's that kind of regular damage. That's obvious...the question is how much for the new headlight covers including installation...
Please look up the price of those headlight covers for me and we'll take it from there. I want to avoid making any appointments yet since I am well aware of the unacceptable tardiness of your service department. Furthermore, the quality of the repairs is always questionable. Hopefully when you move to the new "Toronto BMW" building, you will have a service department that corresponds to the price of the cars you sell.
Thanks,
Gergin
webmaster@gergin.net
webmaster@gergin.com
You see what crap my dealership is? They want to "inspect" the car first. Are they blind??? I wanted the PRICE for goddam headlight covers!!! They can go S C R E W themselves. This is a POS dealer - if you are gonna buy a car from Downtown BMW in Toronto, be warned that their service department is the WORST thing I have seen!
I really miss my old Audi dealership (Agincourt Autohaus). Who could think that BMW could severely inflate their prices of cars AND not provide the corresponding service?
07-18-2003, 12:18 PM
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Uh WTF? in that email exchange, you're the one who comes off like an ***, not the dealer...
They likely wanted to inspect the headlight covers in case they were broken due to torsional stress if they had been installed improperly.
Also, the way you wrote your email you are asking about damage caused by condensation, NOT about the cracks themselves. Only as an afterthought do you ask how much new covers would cost, and you ask them to answer that question only IF the cost is not covered by warranty, an answer which they cannot possibly provide until AFTER they insepct the car.
Go take a remedial english class and learn to communicate lucidly before you go flying off the handle about people who don't understand you.
Also, the way you wrote your email you are asking about damage caused by condensation, NOT about the cracks themselves. Only as an afterthought do you ask how much new covers would cost, and you ask them to answer that question only IF the cost is not covered by warranty, an answer which they cannot possibly provide until AFTER they insepct the car.
Go take a remedial english class and learn to communicate lucidly before you go flying off the handle about people who don't understand you.
07-18-2003, 12:22 PM
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the dealer just wanted to inspect the cracked lens to see if it was a warrenty item.
then go from there. they offered a way to go. by the way i'm in Audi/Porsche sales and I would ask to see the car first before making you pay for something you "Might not have to pay for in the first place".
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07-18-2003, 02:18 PM
#9
AudiWorld Member
Please don't assume Rooster is representative of all BMW drivers
If you want to see what you're in for, go see some of the Roadfly forums and read his postings.
I drive both an Audi and a BMW. Both have their pros and cons, but at the end of the day they are both solid and fun to drive. For what it's worth (and this is only my own opinion), I have had a FAR better experience with BMW service and customer care than I have had with Audi.
I drive both an Audi and a BMW. Both have their pros and cons, but at the end of the day they are both solid and fun to drive. For what it's worth (and this is only my own opinion), I have had a FAR better experience with BMW service and customer care than I have had with Audi.
07-18-2003, 02:49 PM
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should avoid picking on spelling or grammar..
a) This is a world-wide board. How many languages do *you* speak?
b) I have a college-degree; speak, spell and type *extremely" well .... but on forums I type/think very fast .... and don't care about "airrers" or grammar even.
c) I have an American friend who is a PhD, speaks 5 languages *fluently,* is incredibly erudite and intelligent.... and his spelling and grammar are absolutely atrocious.
Pick on BMWs...? Dat's cool.
Pick on people...? Uncool.
Now... about that Audi dealer... <grin>
b) I have a college-degree; speak, spell and type *extremely" well .... but on forums I type/think very fast .... and don't care about "airrers" or grammar even.
c) I have an American friend who is a PhD, speaks 5 languages *fluently,* is incredibly erudite and intelligent.... and his spelling and grammar are absolutely atrocious.
Pick on BMWs...? Dat's cool.
Pick on people...? Uncool.
Now... about that Audi dealer... <grin>