S4iowa

Yeah they did 5W-30 this time. I'm not even sure if it meets the 502 spec.

bpp

Here's the general requirement from my service manual.
API Service >SJ, ACEA A2, A3.

Here are the 502 approved oils:
502.00 Oil Specifically Sold in the US/Canada {4/15/2007}
Manufacture: Audi/VW
Description: part number ZVW 352 540 S
Viscosity: SAE 5W-40
Manufacture: Castrol
Description: Castrol Syntec
Viscosity: SAE 5W-40
Manufacture: Chevron
Description: Chevron Supreme Synthetic
Viscosity: SAE 5W-40
Manufacture: Elf
Description: Elf Excellium LDX
Viscosity: SAE 5W-40
Manufacture: Kendall Motor Oil
Description: Kendall GT-1 Full Synthetic Motor Oil
Viscosity: SAE 5W-40
Manufacture: Mobil
Description: Mobil 1
Viscosity: SAE 0W-40
Manufacture: Motul
Description: Motul 8100 E-tech
Viscosity: SAE 0W-40
Manufacture: Quaker State/Pennzoil
Description: Quaker State European Formula Ultra
Viscosity: SAE 5W-30
Description: Quaker State Full Synthetic European Formula
Viscosity: SAE 5W-40
Description: Quaker State Full synthetic European Formula Ultra
Viscosity: SAE 5W-30
Manufacture: Seventy-Six Lubricants
Description: 76 Pure Synthetic Motor Oil
Viscosity: SAE 5W-40
Manufacture: Texaco
Description: Havoline Ultra
Viscosity: SAE 5W-40
Manufacture: Total
Description: Total Quartz 9000
Viscosity: SAE 5W-40
Manufacture: Valvoline
Description: Valvoline SynPower
Viscosity: SAE 5W-30
Description: Valvoline SynPower motor oil
Viscosity: SAE 0W-40

bpp

FYI, CarQuest has an excellent selection of syn oils for our engine.

S4iowa

Thanks, I just hadn't had a chance to look it up in the bentley.

bpp

yw.

RI A6

If it's their new synthetic, it's good stuff. Quaker State Q Euro is the same oil as Pennzoil Platinum Euro, is the same oil as Shell Helix Ultra. They all be owned by Shell.

S4iowa

I think every oil change the past year has been different part #'s on my invoices. One invoice was listed as dino oil and I asked them to correct the situation and they told me it was filled with synth (castrol 5w-40) and it was invoiced wrong.

I'm not sure I believe them. The SA sucks and I asked him this time if it was Castrol like we had put in before. This was before I left with the car on Monday. Later I found out the dealer switched to QS and the SA lied to me.

RI A6

State what happened, what you were 1st told and then what you later learned. Ask them to specifically certify that the oil used meets Audi quality standard 502.00, and to show documentation that this oil was used. State that if they cannot provide adequate documentation, including delivery receipts for the bulk oil used, and internal consumables tracking numbers, that you require them to provide an additional oil change with the correct fluids at their expense. Given them an "out" with a statement like:

It is understandable that mistakes and mis marking of service reports can happen in the course of business. I'm sure that for your own confidence in the work performed that you will do whatever is necessary.

Copy the service manager, the general manager, and AoA in Auburn Hills on it. If you have a personal or business lawyer, copy them also. Deliver it by registered mail with signature tracking.