Stereo cuts in and out
#11
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Join Date: Sep 2004
Location: Tampere, Finland
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At least erWin Europe lists the following sound related TSBs:
Sound: dropouts in the audio output (2020852 / 1)
Sound: Bang & Olufsen - Boseverstärker or defective (2024704 / 1)
Sound: Bang & Olufsen no sound or no sound
sporadic, the control unit is defective (2023199 / 2)
Sound: Noise when the audio output (2017958 / 9)
Sound: dropouts in the audio output (2020852 / 1)
Sound: Bang & Olufsen - Boseverstärker or defective (2024704 / 1)
Sound: Bang & Olufsen no sound or no sound
sporadic, the control unit is defective (2023199 / 2)
Sound: Noise when the audio output (2017958 / 9)
#12
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Join Date: Jun 2010
Location: Philadelphia
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The problem seems to have disappeared. The car has about 2,500 miles on it now so it hasn't happened in some time.
#13
To revive an old thread
Did anyone figure this out. Mine will go silent for maybe 10 seconds. Happens every 5 minutes or so. Have had the car 3.5 years so this is a new problem. Wondering if anyone solved this. Thanks.
#14
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Funny I ran across this thread. I had my 2015 for just 3-weeks now and having the same issue. Actually, I start noticing the sound cut-offs the 2nd day already. First, I thought it was the HD FM radio, so I switched to standard FM radio but seems to still occur once in a while. I haven't drove my car that much, so haven't had time to try different sources (ie. XM and SD). I meant to bring it into the dealer, but my schedule has been too tight. Also curious to see anyone else experience this and how to get it fixed. I hope it just goes away by itself...
#18
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Join Date: Dec 2010
Location: Boulder, Colorado
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Just to follow up, last time it happened (a few weeks ago), I rebooted the MMI afterwards. It hasn't happened since, but I've only been able to drive the car a few times.
#19
Bad Bluetooth Module?
Mine started with the occasional cutting in and out...then one day the stereo just went silent. All appeared fine, but no sound at all. I'm not very technical, but the dealer called it a bad Bluetooth module. They probably just rebooted the MMI. That was 2 years ago and haven't had a problem since. MY2011 Prem Plus with B&O.
#20
Wondering if anyone has had this issue: The sound system in my '11 prem plus w/ b&o periodically goes silent. Doesn't matter if I'm listening to am, fm, SD card, or satellite - the sound simply goes away for 20-30 seconds, then comes back. At first, I thought it was related to the satellite radio, but I no longer have satellite radio and it still happens. Just had my 5,000 mile service, and there were no codes...so it's a mystery. Thanks.
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