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TERRIBLE customer service from audi usa

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Old 11-15-2019, 11:12 AM
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Default TERRIBLE customer service from audi usa

i purchased a 2019 s4 new about 7 months ago. i have about 7k miles on the car and the tires are essentially worn out.

i contacted audi of america for some help and guidance and there answer is to buy new tires from them and then file for a warranty claim with the tire manufacturer which there is a high possibility they will not honor.
Old 11-15-2019, 11:14 AM
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I only got about 11K from my first set up conti sport contact 6's.
Old 11-15-2019, 11:29 AM
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i guess i could understand 11k. but 7k?? then audi telling me to basically get lost
Old 11-15-2019, 12:15 PM
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What tire pressures do you run?
Have you checked your alignment?
Have you ever tracked or auto-crossed the car?
Are all 4 tires worn evenly?

There are a lot of variables that can affect tire wear.
Old 11-15-2019, 12:27 PM
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What is "essentially worn out"? Do you have a depth gauge?
Old 11-15-2019, 12:38 PM
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i do not know the exact tread depth but i can tell you the following things:

1. the car has never been tracked
2. the car has never been launched
3. all 4 tires are worn equally
4. the pressure was low due to the tpms never going off (apparently if 1 tire is low it goes off, if all 4 are low, nothing goes off)
5. alignment was said to be fine
Old 11-15-2019, 12:43 PM
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OK, well -- where is the tread in relation to the wear bars? Is it down to them?
How about an upside-down penny -- what part of Abe's head does the tread come to?

Which tires came on on your car?

Last edited by RickNY; 11-15-2019 at 12:45 PM.
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Old 11-15-2019, 02:04 PM
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lol
Old 11-15-2019, 05:03 PM
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So it sounds like you’ve been been driving around on underinflated tires...

1. how long has it been since you were for sure without a shadow of a doubt running the correct pressures as described in your manual?

2. why do you believe this is Audi’s problem if you’re running the wrong pressures?

Just saying but I check my pressures every 2nd fill up at most. 500+ miles on a tire that is 25% low on pressure is of course going to affect useful life.
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Old 11-16-2019, 08:03 AM
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My factory tires were gone by the 10,000 mile service too. Also the factory alignment was crap. The dealer didn't seem the slightest bit surprised that they only lasted 10K miles


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