ROCKCENTER

Why, oh why does it feel like I am pulling teeth to get my car in for service. They make it sound like I am asking for a tremendous favor, when in fact, I am calling them to ask when I can bring in the object they sold to me for $42,000, so that I can pay roughly $100 an hour for them to pour some oil into it and perform basic maintenence. AoA better do some serious overhaul and get their people in line with their upgraded clientele, they would be well served to pay more attention to what Audi of North Scottsdale (Arizona) is doing right - they make you feel like a king, and I would buy another Audi for this reason alone... service matters as much as anything else, people skills matter, perception is everything. Sorry for the rant.

NickS

I see some things haven't changed.

ROCKCENTER

sadly

SLPR S4

Don't apologize ....we deserve the service! Who do you REALLY think payed for that dealership?

sws77701

..... undamaged cars seem out of the question in Northern VA from either dealer.

Expecting any work to be done correctly the first or second time (3rd time usually does it for minor repairs) seems completely unreasonable.

So long as sales numbers stay strong, I doubt Audi of America will pay any attention to the after-sale experience.

T60West

Average(at best) service is one reason I didn't buy another Audi.

mpwolf

How much you want for them rubber mats?

T60West

Rubber mats are sold.

S4AV8R

and call it a "safety check"

mpwolf

Damn.