Distinct

Had some issues with my Bailey DVs. They walked me through the RMA process. I sent them off. They processed it. When they got the parts in stock, they sent them to me right away. Didn't take too long. I have two shiny new DVs waiting to be put back in the car.

Just wanted to let people know that their customer service was great and the warranty process isn't that painful at all.

iconoclast

ive never had any complaints with awe tuning... they always stand by their customers and i appreciate that...

there are a few vendors on here that ill vouch for 100% they (awe) happen to be one of them...

just an example, a while back mike helped me source parts/fitment for items they werent even selling me... and for that i am grateful, when nobody could give me answers they stepped in and truly helped out.

FixedWing

Pretty bad when we need to celebrate that a retailer does what they're supposed to do.

Stephen

iconoclast

how would a retailer know an item is defective with out installing it? its not an error on their part but possibly bailey (the mfg's)... no?

Silver Streakin'

and, fyi -- that warranty is via Bailey, not AWE.

and, expect to do that often with them.

Silver Streakin'

you can test a BPV while out of the car

iconoclast

how long were they in the car before they died?

FixedWing

Ideally, the manufacturer should inspect parts before thy ship them. The retailer should be able to rely on that. But as we all know, it can be cheaper to ship defective parts and let the customer do the quality control.

Anyway, my point had nothing to do with that. **** happens. A retailer should take care of their customers. Kudos to AWE for doing what they are meant to do.

Stephen

Distinct

They were on the car almost two years. These are truly used. AWE said, "Send 'em right to us."

iconoclast

only reason i ask is i am currently on oem 710n... wondering if i should go with 710p, or aftermarket... (my gut says just redo 710n and call it a day)