Imola_Tip_Soul-Ja

Made a significant purchase (several hundred $$$)recently over the web and was waiting for my shipment. Since I had paid for 2 day delivery - by the 4th day - when I didn't receive my order - I called them.

Come to find out that when the rep from ECS tried to contact me earlier (to tell me that part of my order couldn't be fulfilled) - they transposed the nbr and left the msg on someone else's voicemail. I told them to drop the out-of stock item from the order and make the delivery.

The item was deleted from my order and the remaining items were delivered. It was upon delivery that I discovered that ECS had shipped me a the wrong swaybar - a REAR bar instead of a FRONT bar, as I had ordered.

Normally, this would not have been an issue, but the combination of leaving a msg at the wrong phone nbr; then shipping an item that was CLEARLY NOT ordered (even after speaking with me on the phone)is just plain ol' sloppy.

I will probably use ECS again, because their track record (with me) before this incident was flawless, but I will always be second guessing them, that's what poor service gets you - unfortunately.

kiNGMak.:.OEM

i hate the hassles of gettin wrong items... and shipping time not what they say it will be

Imola_Tip_Soul-Ja

Bro...I Hear Ya.....

TwinTurboTerror

It's hit or miss. My orders usually come through far faster than I expect them.

s4gonebabygone

but they redeemed themselves very quickly by discounting, and shipping the correct part overnight for free. i've probably spent somewhere between $2000-$3000 at ecs spread across about 15 orders, and that was the only time they didn't get it totally correct. mistakes are inevitable, but they seem to react well after something like that happened.

Mike2kS4

It was that one thick one :/ I just reused the old one, they're Cu anyhow. Squished it down good. No leaks... whew.

kiNGMak.:.OEM

that crap always happens to me.. one pennie short of a dollar..

rojodosformula::red

After several calls and emails I finally got a hold of someone. I was told my parts where shipped and after a week I didn't recieve them. I called again and my parts where finally shipped out. The whole thing took over 3 weeks to resolve.

Quattrosaurus

Sorry, just had to say it :P


First time I ordered from them, they came through with flying colors (aux. coolant pump, mine was leaking like a defective implant).


Second time they sent the wrong part, but were VERY pleasent to deal with over the phone and we came to an agreement immediately. The correct part arrived very quickly.


I will continue to do business with them

Imola Ghost

i won't order from them again. Their rotors suck!!!