Okay, I just got something unexpected in the mail......(related to my S4)
#1
Okay, I just got something unexpected in the mail......(related to my S4)
I got a "2001 Customer Satisfaction Survey Study" questionaire from the Maritz Marketing Research Inc. Somehow they know that I leased an Audi S4 and sent me this 8 page questionaire about the car and my dealer and all this other stuff. The coolest part was that they sent $1 in the envelope. A nice crisp new $1 bill. Well, I'm off to go spend my new fortune....any ideas what I should spend it on????? :-) Also, has anybody else recieved something like this, and what do they do with the information?
#2
Yeah... I got one
I think mine was from JD Power. It had $1 in there, too, and like 200 questions. It kept going on and on and on... so I just threw it in the trash.
I would've filled it out if I could have done it in 10 minutes or less... but it was an easy 30 minutes for all those questions. Too many for $1.
I think I bought a coke with my fortune and had 25 cents left over!
-B
I would've filled it out if I could have done it in 10 minutes or less... but it was an easy 30 minutes for all those questions. Too many for $1.
I think I bought a coke with my fortune and had 25 cents left over!
-B
#4
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Got one, then another a while after I sent that one in. What I wanna do is be on one of those
focus group thingees where they ask you about what you'd like in a car.....
[Simpsons episode]
tech: So Homer, what would you like in a new car?
Homer: A horn here, here, here, and here....and here
tech: Uhh, okay...anything else you'd like?
Homer: A big skylight dome thingee
[/Simpsons episode]
[Simpsons episode]
tech: So Homer, what would you like in a new car?
Homer: A horn here, here, here, and here....and here
tech: Uhh, okay...anything else you'd like?
Homer: A big skylight dome thingee
[/Simpsons episode]
#5
Funny thing about that...
Audi didn't give me the answers for it. When I get work done at the dealer they give me a nicely printed peice of paper with 'responses' to the customer satisfaction followup phone call. The 'correct' answers are all '5's and 'Yes' of course. If Audi knew about this I'm sure they'd send us answers, or perhaps an entirely filled out survey.
#6
If you got the Maritz owner survey, you'll likely also get the JDPowers and AutoPacifc surveys ...
Also enclosed with crisp one-dollar bills. : )
I received no less than four ownership surveys since leasing my S4 in Feb.
I received no less than four ownership surveys since leasing my S4 in Feb.
#7
I work for in product planning for an auto manufacturer and what you got was...
a syndicated buyer study conducted by one of two major mkt researc firms in the car business (the other being Strategic Vision). Essentially, what you received is a survey by Maritz (hired by Audi) to measure buyer behavior. It helps Audi gauge its performance via dealer sales & service, product content, positioning, inflow, cross-shopping, etc. etc. The $1 is their "goodwill" incentive...don't spend it all in one place.
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#8
Did they follow up with the "condensed" version?
Usually if they don't receive a response to the paid "mega" version, they follow up with a short form that has like 20 questions.