JasonBlair

Just bought a 2019 SQ5 from a local Jeep dealer, and I'm wanting to subscribe to Audi Connect Plus. I've installed the MyAudi app on my phone, and created a My Audi Connect profile. However, when I go to MyAudiConnect.com and enter in my VIN to order a subscription, it gives me an error that says "STI Account Update failed with response code 1002 and the summary Connection error." (See attached.)

I called the support number (877-505-2834), but the rep on the phone said he gets the same error on his end, and has advised me to see "my local Audi dealer." Unfortunately, "my local Audi dealer" is a two hour drive from where I live. (Although there is a Volkswagen dealership a little over an hour away from me, but who knows if they can help?)

Anyone know if this issue and have a fix that won't require me making a drive all the way over to Austin? Thanks!

drgertol

@JasonBlair -- Do you have login credentials at audiusa.com/myaudi ? Back when Audi connect and myAudi were seperate functions, one could "add a vehicle" to the myAudi account, and this would generate the 8-digit myAudi PIN for pairing to myAudi on-line destinations and contacts, at least for the previous MMI3GP systems (we had a 2014 A4 that used the PIN to access saved on-line destinations).

We recently bought a late build 2017 A4 with MMI nav plus and Audi connect; registering our 2017 at audiusa.com/myaudi was easy enough.
With the myAudi "registration", I was able to link our new VIN at myaudiconnect.com (where data subscriptions are managed), but I needed to make a visit to our local Audi dealer (about 5 miles) to get registered as the "key user" on the 2017 VIN (which appears back over in audiusa.com/myaudi). As it turns out, the sales guy at the dealer had me use the same 8-digit PIN to link our MIB2 MMI to the Audi connect service; without the Audi connect PRIME subscription, however, we can't access our existing saved on-line destinations or contacts. --g